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OCR for page 29
GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS
STRATEGY 4: ESTABLISH OBJECTIVES WITH RELATED
PERFORMANCE MEASURES AND ACCOUNTABILITY
Performance measurement is essential to determine that progress is being made consistent
with declared departmental policy and strategy. Formal performance measurement can be
applied to many steps in the ETO process because the occurrence and timing of incidents
are already formally registered in police and DOT dispatch records (see Table 7).
Table 7. Tactics for Institutions and Leadership Strategy 4
Location in
Tactics
Agency Planning
Develop Objectives for Performance Strategic and
· Recognize the institutional orientation of each agency involved and business planning
consider promising approaches to win-win adjustments of procedures that
improve performance.
· Organize agency teams to establish appropriate realistic stretch targets
and metrics for a performance monitoring/reporting system.
· Direct development of unit-level process for using measures to analyze
performance outside exception limits.
Negotiate Reasonable Performance Measures with Public Safety Strategic and
Agencies business planning
· Develop cooperative process to meet with public safety agencies and
agree on common performance targets and metrics for joint evaluation of
performance progress.
Identify Performance Reporting Process Strategic and
· Develop departmental reporting vehicles such as internal dashboards and business planning
quarterly reports to constituents.
· Identify internal staff leads and reporting relationships.
Readiness to Advance
The ETO program is continuously improving on a demonstrable measured basis with regular
performance reporting.
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