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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS STRATEGY 4: ESTABLISH OBJECTIVES WITH RELATED PERFORMANCE MEASURES AND ACCOUNTABILITY Performance measurement is essential to determine that progress is being made consistent with declared departmental policy and strategy. Formal performance measurement can be applied to many steps in the ETO process because the occurrence and timing of incidents are already formally registered in police and DOT dispatch records (see Table 7). Table 7. Tactics for Institutions and Leadership Strategy 4 Location in Tactics Agency Planning Develop Objectives for Performance Strategic and Recognize the institutional orientation of each agency involved and business planning consider promising approaches to win-win adjustments of procedures that improve performance. Organize agency teams to establish appropriate realistic stretch targets and metrics for a performance monitoring/reporting system. Direct development of unit-level process for using measures to analyze performance outside exception limits. Negotiate Reasonable Performance Measures with Public Safety Strategic and Agencies business planning Develop cooperative process to meet with public safety agencies and agree on common performance targets and metrics for joint evaluation of performance progress. Identify Performance Reporting Process Strategic and Develop departmental reporting vehicles such as internal dashboards and business planning quarterly reports to constituents. Identify internal staff leads and reporting relationships. Readiness to Advance The ETO program is continuously improving on a demonstrable measured basis with regular performance reporting. 29