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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS Figure 6. Relationship of ETO to Conventional State DOT Policy Development and Planning MOVING FORWARD--THE IMPORTANCE OF EXECUTIVE LEADERSHIP Given a decision to move ahead, top-level agreement must be reached with state and local emergency response entities as to the joint focus of improvement. Cementing this relationship is crucial, and DOT subsidy of certain joint costs to create a positive envi- ronment for change is worth considering. The policy commitment and joint agreement with the public safety agency can then be converted into a manageable program in which the department can work simultaneously on joint improvements and its own internal approach to achieving a higher level of sustainable activities as well as its commitment to continuous measurable improvement. Development of this program will require a strategic business plan specifying responsibilities, resources, and performance targets. As a "jump start" opportunity, training courses are available from FHWA and other sources in the state of the practice regarding response activities. Introducing an institutionalized focus on improved operations regarding the improved service and reduced delay and disruption from incidents and emergencies will require continuous top-down leadership. Throughout this process, as in the case of any pro- grammatic strategic change, departmental leadership will have to reassert the vision and policy commitment and hold those who are responsible accountable for measurable improvement. 32