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OCR for page 32
GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS
Figure 6. Relationship of ETO to Conventional State DOT Policy
Development and Planning
MOVING FORWARD--THE IMPORTANCE OF EXECUTIVE
LEADERSHIP
Given a decision to move ahead, top-level agreement must be reached with state and
local emergency response entities as to the joint focus of improvement. Cementing this
relationship is crucial, and DOT subsidy of certain joint costs to create a positive envi-
ronment for change is worth considering. The policy commitment and joint agreement
with the public safety agency can then be converted into a manageable program in which
the department can work simultaneously on joint improvements and its own internal
approach to achieving a higher level of sustainable activities as well as its commitment
to continuous measurable improvement. Development of this program will require a
strategic business plan specifying responsibilities, resources, and performance targets.
As a "jump start" opportunity, training courses are available from FHWA and other
sources in the state of the practice regarding response activities.
Introducing an institutionalized focus on improved operations regarding the improved
service and reduced delay and disruption from incidents and emergencies will require
continuous top-down leadership. Throughout this process, as in the case of any pro-
grammatic strategic change, departmental leadership will have to reassert the vision and
policy commitment and hold those who are responsible accountable for measurable
improvement.
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