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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS THE OPERATIONS AND TECHNOLOGY SELF-ASSESSMENT AND GUIDANCE The Operations and Technology Guidance is designed for the ETO program manager, namely the individual designated by senior management as responsible for implement- ing the key strategies through a series of coordinated tactics within and across agencies. The guidance for operations and technology is divided into four basic strategy areas, and a brief questionnaire has been developed for each. (The fifth strategy area is covered in the Institutions and Leadership Guidance.) For each of the strategy areas, guidance is presented at two levels, related to the agency's current level of program development: Base-Level Tactics--Plans for achieving fundamental agency and cross-agency capabilities in ETO when little or no formal programs exist. Each strategy also contains indicators of readiness to progress from the Base to the Advanced level. Advanced-Level Tactics--Plans for enhancing existing components of an ETO capability or program within an agency, as well as across multiple agencies. A self-assessment chart precedes each strategy to assist the ETO program manager in determining level of readiness for a particular strategy Figure 7 illustrates this process. The questionnaire responses should be in the boxes that most closely resemble the following: Understood--The respondent understands the issue and is aware that little progress has been made to date. Start-Up--The respondent understands the issue and believes that a deliberate issue is underway to respond to the issue as stated. In-Place--A deliberate effort has been underway for some time and the issues are substantially addressed. Based on the self-assessment scoring, if a majority of the marks are in the Understood column, proceed to the base-level tactics. Start-up column, then review the base-level tactics for completeness in this strat- egy, but also consider one or more of the tactics in the advanced-level listing. In-place column, then review the advanced-level tactics. 33