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OCR for page 37
GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS STRATEGY 2: DEVELOP AND IMPLEMENT COORDINATED PROTOCOLS, PROCEDURES, AND TRAINING There appears to be significant efficiency and other benefits to combining the best prac- tices from TIM and the range of ETO into a single comprehensive framework that can be organized, managed, and improved. This must be based on the negotiated develop- ment of protocols and procedures among the DOT, public safety agencies, emergency management agencies, and the towing and recovery community to establish effective command, coordination, and response for timely management and clearance. There are two levels of consideration. Development of plans and strategies--including their resource implications--is best carried out on an interagency basis. It is recognized that the key partners in response are all constrained regarding availability of adequate personnel and resources. For this reason, training is particularly important. This is essen- tial if a coordinated approach is to be achieved with clear fulfillment of roles, coordi- nated common procedures, and interoperable technology. At the operational level, the proper performance of ETO is dependent on the effective- ness of incident response performance at the scene, from arrival through clearance and recovery. Improvements are in the areas of safety of travelers and responders, quick clear- ance time, and minimal traffic disruption. Improving performance in the field requires the prior establishment of effective communications, coordination, pre-established protocols, cooperation with other responders, and multi-agency planning and training (see Table 12). Table 12. Operations and Technology Self-Assessment for Strategy 2 Understood Start-Up In-Place Existence of joint protocols and procedures for quick clearance. Existence of joint protocols and procedures for site investigation. Existence of joint protocols and procedures for positive traffic control. Availability and use of joint agency training in protocols and procedures. Use of a 24x7 program to monitor and respond to ETO. Use of service patrols and other "probe vehicles" for ETO awareness, response, and recovery. Existence and use of first responder protocols and training for WMD response. Availability and use of specialized plans and programs for special events or emergency circumstances. Comprehensive and coordinated public information and messaging program. SUMMARY SCORE (Tally number of checks in each column) Based on your self-assessment score, please select either the base-level or advanced- level tactics that are presented in Tables 13 and 14. 37

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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS Table 13. Strategy 2 Base-Level Tactics Base-Level Tactics Key Objectives Addressed Maintain capacity Develop/Negotiate Quick Clearance Policies Control traffic Negotiate/develop quick clearance policies between state DOTs and public safety Eliminate secondary accidents agencies for rapid removal of vehicles/debris on traveled lanes to minimize safety exposure and delay, reduce liability, and improve public image. Investigate crime and liability Improve Site Investigation Procedures Minimize delays Crime scene preservation and documentation. Improve site investigation procedures, including better utilization of accident data collection technology and team procedures to minimize disruptions to traffic and responder exposure on roadways. Maintain capacity Develop Positive Traffic Control Control traffic Implement positive traffic control (traffic management plans) including motorist alert, Ensure scene responder and speed, and lane control as per MUTCD. public safety Ensure scene responder and Deploy/Improve Service Patrols public safety Service patrols have become a familiar and expected public service for motorist Control traffic assistance. With a modest expansion of objectives and functions, service patrols can Minimize delays provide greater assistance in ETO. Key issues to resolve include reporting requirements; Eliminate secondary accidents authority for on-scene operations and actions; resource allocation (number/coverage Divert traffic patterns/operational hours); and training. Coordinate response Maintain capacity Ensure responder safety Arrange for Special Clearance and Control Equipment Control traffic Arrange for call outs and/or availability of special clearance and control equipment and Maintain capacity services for handling, removal, and treatment of heavy vehicles, debris, and HAZMAT Inform motorist to minimize delays. Arrangements must be made for the availability of such equipment Clear roadway on a routine or exception basis in a timely fashion to reduce the safety and delay impacts Enforce law especially associated with major incidents. Investigate crime and liability Establish 24x7 Program Minimize backup and secondary Consistent and customer-appropriate level and type of readiness by incident/emergency crashes frequency/location (rather than business hours), including continued facility staffing, and Clear roadway vehicle/equipment disposition. Control traffic Provide Training in Quick Clearance and Site Management Enforce law Collectively train DOT and public safety personnel in proper site management, Maintain capacity prevention of secondary crashes, responder safety best practices, and quick clearance, Minimize backup and secondary including improved investigative methods, updated towing requirements, and improved crashes spill clean-up procedures. Clear roadway Coordinate response Provide Combined Training for Interagency Communications Control traffic Train DOT and public safety personnel on the importance of clear and concise Ensure scene responder and communications on the scene, in the area of the incident, and from traffic public safety management/operations centers and emergency communications centers. Readiness to Advance Number of program elements established after 1 year of top-level management commitment. Existence of quick clearance policy signed by major agency leaders. Individual and joint agency training and practice in the use of quick clearance and site management. 38

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GUIDE FOR EMERGENCY TRANSPORTATION OPERATIONS Table 14. Strategy 2 Advanced-Level Tactics Advanced-Level Tactics Key Objectives Addressed Provide motorist assistance Establish Public Information and Messaging Program Control traffic Establish standardized incident-related public information and messaging program to Divert traffic support informed driver decisions for routing and trip-making. Communicating with the Minimize delays driving public both on the road (including those within impacted areas, as well as Coordinate response upstream) and pre-trip is an essential component of minimizing traffic build up with associated safety and delay impacts as well as providing real-time information to improve individual decision-making, confidence, and comfort of those already or potentially impacted. Methods include use of Dynamic Message Signs (DMS), Highway Advisory Radio (HAR), broadcast media, and 511 systems. Victim treatment and extraction Improve TMC-Based Detection and Response Procedures Ensure scene responder and TMCs are evolving from a passive information collection role to one of fusing multiple public safety sources of data to coordinate responses and support decision-making for the on-scene Control traffic responders and general public. Effective TMCs have adopted this expanded mission and Minimize delays provide the appropriate training and resources for personnel. Activities include not only Divert traffic agency-based improvements, but cross-agency coordination, such as TMC-CAD Maintain capacity interfaces, improved traffic detection algorithms, timely coordination with homeland security agencies, and improved public messaging and information. Coordinate response Provide motorist assistance Ensure scene responder and Develop Special Emergency Traffic Management Plans public safety Develop advanced Traffic Incident and Emergency Management Plans for predictable Control traffic disruption and high probability events (weather, construction, and special events) Enforce law including pre-determined protocols (evacuation, diversion) and pre-positioned Minimize delays equipment. Eliminate secondary accidents Divert traffic Maintain capacity Coordinate response Provide motorist assistance All agency objectives Provide Combined Training in Incident Command and Unified Command Systems Train DOT personnel jointly with public safety agencies in incident command systems, as it is widely used by public safety agencies in a large range of emergencies. All public safety objectives Provide First Responder Training for WMD and Other Emergencies Awareness of emergency Include DOT personnel in training for first response to WMD hazards and related management community protocols as appropriate to minimize first responder risks. objectives 39