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4 Information for this report was provided by 52 transit TABLE 1 agencies from across the United States. Transit agency staff CHARACTERISTICS OF TRANSIT AGENCIES RESPONDING TO SURVEY from these agencies completed a written questionnaire on on-board and intercept surveys (see Appendix A). In the No. of questionnaire, agency staff reported on their overall experi- Agencies Percentage ences with on-board and intercept surveys. They also Agency Size reported in detail on one or more on-board/intercept surveys Very large 9 17 conducted by their agency; information covering 58 surveys Large 12 23 was obtained from this section of the questionnaire. Medium 16 31 Small 15 29 Total 52 100 Other information provided by transit agencies included Mode Bus 49 94 · On-board and intercept questionnaires, Light rail 12 23 · Methodology for surveys, and Heavy rail 9 17 · Survey results. Commuter rail 6 12 Notes: Participating agencies represent a cross section of the Agency size definitions: Very large--more than 100 million annual unlinked trips. Largest and smallest in transit industry in terms of agency size, location, and mode. this group: MTA New York City Transit and TriMet (Portland, Oregon). Table 1 profiles key characteristics of participating agencies. Large--between 50 and 99 million annual unlinked trips. Largest and smallest in this group: Bay Area Rapid Transit District (Oakland) and Regional Transportation Commission of Southern Nevada. ORGANIZATION OF REPORT Medium--between 10 and 49 million annual unlinked trips. Largest and smallest in this group: Metro (St. Louis) and Pinellas Suncoast Transit Authority. This report is organized topically, synthesizing informa- Small--fewer than 10 million annual unlinked trips. Largest and smallest in this group: Lane Transit District (Eugene, Oregon) and The Bus (South Bend, Indiana). tion from a literature review, the survey, interviews, and documents provided by transit agencies. Chapter two provides an overview of the use of on-board and intercept surveys in the transit agency environment, including frequency of use of question wording, question order, and layout. Chapter five on-board and intercept and other survey methodologies and addresses survey implementation and data processing, includ- reasons to use on-board and intercept surveys instead of a ing staff recruitment, training, and supervision. Chapter six different survey method(s). Chapter three delves into decisions reviews the important issue of response rates and assesses and choices that must be made in planning on-board and inter- factors that affect the response rates for different types of cept surveys, ranging from choosing between on-board and on-board and intercept surveys. Chapter seven summarizes transit locales to minimizing sampling error. Chapter four survey costs, and chapter eight presents conclusions reached focuses on the process of developing questionnaires, including and suggested research needs.