Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
Charles River Associates, TCRP Report 27: Building Tran- sit Ridership, Transportation Research Board, National Research Council, Washington, D.C., 1997, 156 pp. Dillman, D.A., Mail and Internet Surveys: The Tailored Design Method, 2nd ed., John Wiley & Sons, Inc., New York, N.Y., 2000, 464 pp. Dueker, K.J., J.G. Strathman, and M.J. Bianco, TCRP Report 40: Strategies to Attract Auto Users to Public Trans- portation, Transportation Research Board, National Research Council, Washington, D.C., 1998, 113 pp. Jenkins, C.R. and D.A. Dillman, âCombining Cognitive and Motivational Research Perspectives for the Design of Respondent-Friendly Self-Administered Questionnaires,â revision of paper presented at the American Association for Public Opinion Research, St. Charles, Ill., May 20â23, 1993 [Online]. Available: http://landview.census.gov/srd/ papers/pdf/sm9301.pdf [Feb. 17, 2004]. McCollom Management Consulting, âTransit Performance Monitoring System (TPMS) Results, Summary Report, Phases I and II,â prepared for American Public Transit Association, Feb. 2002 [Online]. Available: http://www. apta.com/government_affairs/tpms/index.cfm [Feb. 17, 2004]. McCollom Management Consulting, âTransit Performance Monitoring System (TPMS) Results, Summary Report, Phase III,â prepared for American Public Transportation Association, June 2004 [Online]. Available: http://www. apta.com/government_affairs/tpms/index.cfm [Feb. 17, 2004]. Miller, R., B. Schaller, A. Douglas, and D. Stuart, âTravel Pat- terns and Needs of Residents of the Chicago Central Area,â presented at Transport Chicago 2000, June 7, 2002. Morpace International, Inc. and Cambridge Systematics, Inc., TCRP Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality, Transportation Research Board, National Research Council, Washington, D.C., 1999, 200 pp. Pucher, J. and J.L. Renne, âSocioeconomics of Urban Travel: Evidence from the 2001 NHTS,â Transportation Quar- terly, Vol. 57, No. 3, 2003, pp. 49â77 [Online]. Avail- 62 able: http://nhts.ornl.gov/2001/articles/index.shtml [Feb. 17, 2004]. Schaller, B., âEnhancing Transitâs Competitiveness: A Sur- vey Approach to Identifying Priorities,â Transportation Research Record 1669, Transportation Research Board, National Research Council, Washington, D.C., 1999, pp. 143â149. Schuman, H. and S. Presser, Questions and Answers in Atti- tude Surveys, Sage Publications, Thousand Oaks, Calif., 1996, 372 pp. Strategic Marketing & Research, Inc., â1997 Market Research Study,â prepared for Muncie Public Trans- portation Corporation, Muncie, Ind., Oct. 3, 1997. Stuart I. Brown Associates, âFocus Groups Report,â pre- pared for RochesterâGenesee Regional Transportation Authority, Rocheswter, N.Y., Sep. 25, 1997. Stuart, K.R., M. Mednick, and J. Bockman, âStructural Equation Model of Customer Satisfaction for the New York City Subway System,â Transportation Research Record 1735, Transportation Research Board, National Research Council, Washington, D.C., 2000, pp. 133â137. Trochim, W.M., âResearch Methods Knowledge Baseâ [Online]. Available: http://www.socialresearchmeth ods.net/kb/index.htm [Feb. 17, 2004]. U.S. Census Bureau, Census 2000 Questionnaires [Online]. Available: http://www.census.gov/dmd/www/2000quest. html [Feb. 17, 2004]. Weinstein, A., âCustomer Satisfaction Among Transit Riders: How Customers Rank the Relative Impor- tance of Various Service Attributes,â Transportation Research Record 1735, Transportation Research Board, National Research Council, Washington, D.C., 2000, pp. 123â132. Zhou, Y., K. Viswanathan, Y. Popuri, and K.E. Proussaloglou, âTransit District Customers in San Mateo County, Cali- fornia: Who, Why, Where, and How,â Transportation Research Record 1887, Transportation Research Board, National Research Council, Washington, D.C., 2004, pp. 183â192. REFERENCES