Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
Intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text on the opening pages of each chapter. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.
Do not use for reproduction, copying, pasting, or reading; exclusively for search engines.
OCR for page 62
62 REFERENCES Charles River Associates, TCRP Report 27: Building Tran- able: http://nhts.ornl.gov/2001/articles/index.shtml [Feb. sit Ridership, Transportation Research Board, National 17, 2004]. Research Council, Washington, D.C., 1997, 156 pp. Schaller, B., "Enhancing Transit's Competitiveness: A Sur- Dillman, D.A., Mail and Internet Surveys: The Tailored vey Approach to Identifying Priorities," Transportation Design Method, 2nd ed., John Wiley & Sons, Inc., Research Record 1669, Transportation Research Board, New York, N.Y., 2000, 464 pp. National Research Council, Washington, D.C., 1999, Dueker, K.J., J.G. Strathman, and M.J. Bianco, TCRP Report pp. 143149. 40: Strategies to Attract Auto Users to Public Trans- Schuman, H. and S. Presser, Questions and Answers in Atti- portation, Transportation Research Board, National tude Surveys, Sage Publications, Thousand Oaks, Calif., Research Council, Washington, D.C., 1998, 113 pp. 1996, 372 pp. Jenkins, C.R. and D.A. Dillman, "Combining Cognitive and Strategic Marketing & Research, Inc., "1997 Market Motivational Research Perspectives for the Design of Research Study," prepared for Muncie Public Trans- Respondent-Friendly Self-Administered Questionnaires," portation Corporation, Muncie, Ind., Oct. 3, 1997. revision of paper presented at the American Association Stuart I. Brown Associates, "Focus Groups Report," pre- for Public Opinion Research, St. Charles, Ill., May 2023, pared for RochesterGenesee Regional Transportation 1993 [Online]. Available: http://landview.census.gov/srd/ Authority, Rocheswter, N.Y., Sep. 25, 1997. papers/pdf/sm9301.pdf [Feb. 17, 2004]. Stuart, K.R., M. Mednick, and J. Bockman, "Structural McCollom Management Consulting, "Transit Performance Equation Model of Customer Satisfaction for the Monitoring System (TPMS) Results, Summary Report, New York City Subway System," Transportation Phases I and II," prepared for American Public Transit Research Record 1735, Transportation Research Board, Association, Feb. 2002 [Online]. Available: http://www. National Research Council, Washington, D.C., 2000, apta.com/government_affairs/tpms/index.cfm [Feb. 17, pp. 133137. 2004]. Trochim, W.M., "Research Methods Knowledge Base" McCollom Management Consulting, "Transit Performance [Online]. Available: http://www.socialresearchmeth Monitoring System (TPMS) Results, Summary Report, ods.net/kb/index.htm [Feb. 17, 2004]. Phase III," prepared for American Public Transportation U.S. Census Bureau, Census 2000 Questionnaires [Online]. Association, June 2004 [Online]. Available: http://www. Available: http://www.census.gov/dmd/www/2000quest. apta.com/government_affairs/tpms/index.cfm [Feb. 17, html [Feb. 17, 2004]. 2004]. Weinstein, A., "Customer Satisfaction Among Transit Miller, R., B. Schaller, A. Douglas, and D. Stuart, "Travel Pat- Riders: How Customers Rank the Relative Impor- terns and Needs of Residents of the Chicago Central tance of Various Service Attributes," Transportation Area," presented at Transport Chicago 2000, June 7, 2002. Research Record 1735, Transportation Research Morpace International, Inc. and Cambridge Systematics, Inc., Board, National Research Council, Washington, D.C., TCRP Report 47: A Handbook for Measuring Customer 2000, pp. 123132. Satisfaction and Service Quality, Transportation Research Zhou, Y., K. Viswanathan, Y. Popuri, and K.E. Proussaloglou, Board, National Research Council, Washington, D.C., "Transit District Customers in San Mateo County, Cali- 1999, 200 pp. fornia: Who, Why, Where, and How," Transportation Pucher, J. and J.L. Renne, "Socioeconomics of Urban Travel: Research Record 1887, Transportation Research Board, Evidence from the 2001 NHTS," Transportation Quar- National Research Council, Washington, D.C., 2004, terly, Vol. 57, No. 3, 2003, pp. 4977 [Online]. Avail- pp. 183192.