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Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2005. On-Board and Intercept Transit Survey Techniques. Washington, DC: The National Academies Press. doi: 10.17226/13866.
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Page 62

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Charles River Associates, TCRP Report 27: Building Tran- sit Ridership, Transportation Research Board, National Research Council, Washington, D.C., 1997, 156 pp. Dillman, D.A., Mail and Internet Surveys: The Tailored Design Method, 2nd ed., John Wiley & Sons, Inc., New York, N.Y., 2000, 464 pp. Dueker, K.J., J.G. Strathman, and M.J. Bianco, TCRP Report 40: Strategies to Attract Auto Users to Public Trans- portation, Transportation Research Board, National Research Council, Washington, D.C., 1998, 113 pp. Jenkins, C.R. and D.A. Dillman, “Combining Cognitive and Motivational Research Perspectives for the Design of Respondent-Friendly Self-Administered Questionnaires,” revision of paper presented at the American Association for Public Opinion Research, St. Charles, Ill., May 20–23, 1993 [Online]. Available: http://landview.census.gov/srd/ papers/pdf/sm9301.pdf [Feb. 17, 2004]. McCollom Management Consulting, “Transit Performance Monitoring System (TPMS) Results, Summary Report, Phases I and II,” prepared for American Public Transit Association, Feb. 2002 [Online]. Available: http://www. apta.com/government_affairs/tpms/index.cfm [Feb. 17, 2004]. McCollom Management Consulting, “Transit Performance Monitoring System (TPMS) Results, Summary Report, Phase III,” prepared for American Public Transportation Association, June 2004 [Online]. Available: http://www. apta.com/government_affairs/tpms/index.cfm [Feb. 17, 2004]. Miller, R., B. Schaller, A. Douglas, and D. Stuart, “Travel Pat- terns and Needs of Residents of the Chicago Central Area,” presented at Transport Chicago 2000, June 7, 2002. Morpace International, Inc. and Cambridge Systematics, Inc., TCRP Report 47: A Handbook for Measuring Customer Satisfaction and Service Quality, Transportation Research Board, National Research Council, Washington, D.C., 1999, 200 pp. Pucher, J. and J.L. Renne, “Socioeconomics of Urban Travel: Evidence from the 2001 NHTS,” Transportation Quar- terly, Vol. 57, No. 3, 2003, pp. 49–77 [Online]. Avail- 62 able: http://nhts.ornl.gov/2001/articles/index.shtml [Feb. 17, 2004]. Schaller, B., “Enhancing Transit’s Competitiveness: A Sur- vey Approach to Identifying Priorities,” Transportation Research Record 1669, Transportation Research Board, National Research Council, Washington, D.C., 1999, pp. 143–149. Schuman, H. and S. Presser, Questions and Answers in Atti- tude Surveys, Sage Publications, Thousand Oaks, Calif., 1996, 372 pp. Strategic Marketing & Research, Inc., “1997 Market Research Study,” prepared for Muncie Public Trans- portation Corporation, Muncie, Ind., Oct. 3, 1997. Stuart I. Brown Associates, “Focus Groups Report,” pre- pared for Rochester–Genesee Regional Transportation Authority, Rocheswter, N.Y., Sep. 25, 1997. Stuart, K.R., M. Mednick, and J. Bockman, “Structural Equation Model of Customer Satisfaction for the New York City Subway System,” Transportation Research Record 1735, Transportation Research Board, National Research Council, Washington, D.C., 2000, pp. 133–137. Trochim, W.M., “Research Methods Knowledge Base” [Online]. Available: http://www.socialresearchmeth ods.net/kb/index.htm [Feb. 17, 2004]. U.S. Census Bureau, Census 2000 Questionnaires [Online]. Available: http://www.census.gov/dmd/www/2000quest. html [Feb. 17, 2004]. Weinstein, A., “Customer Satisfaction Among Transit Riders: How Customers Rank the Relative Impor- tance of Various Service Attributes,” Transportation Research Record 1735, Transportation Research Board, National Research Council, Washington, D.C., 2000, pp. 123–132. Zhou, Y., K. Viswanathan, Y. Popuri, and K.E. Proussaloglou, “Transit District Customers in San Mateo County, Cali- fornia: Who, Why, Where, and How,” Transportation Research Record 1887, Transportation Research Board, National Research Council, Washington, D.C., 2004, pp. 183–192. REFERENCES

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TRB’s Transit Cooperative Research Program (TCRP) Synthesis 63: On-Board and Intercept Transit Survey Techniques examines transit agencies’ experiences with planning and implementing on-board and intercept surveys. On-board and intercept surveys include self-administered surveys distributed on board buses and railcars, and in stations, as well as interviews conducted in these environments. The report provides an overview of industry practices and covers a broad range of issues addressed in planning a given survey.

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