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⢠Chicago Transit Authority (CTA) West Side Customer Travel Study 88 ⢠CTTransit Customer Survey ⢠LYNX On-Board Survey of Bus Riders APPENDIX D Sample of Other Types of Questionnaires
89 APPENDIX I West Side Customer Travel Study Spring 2004 CTA wants to learn more about your travel patterns on this route. Your information is important to us. Please complete this survey and return it to the person who gave it to you. Thank you! 1. Which bus route are you riding now? Route # ____________________ 2. How often do you ride THIS route? 6-7 days/week 4-5 days/week 1-3 days/week 3 days/month or less Itâs my first time Tell us about the trip you are making right now. A trip âmeansâ one-way travel from one place to another (ex. home to work) NOT a round trip (home to work to home). 3. Where did you get on THIS bus? (major street intersection) street 1: __________________________ AND street 2: ___________________________ 4. Did you transfer from another bus or train to get to THIS bus? Yes, from another CTA Bus: Route #_____ Yes, from a CTA Train Yes, other: _________ No, I did not transfer 5. Where are you coming from? (including transfers) Home Work School Shopping Recreation Other: _______________________ 5a. Where is this place located? (major street intersection or address and ZIP code) street 1: __________________ AND street 2: _____________________ ZIP: ___ ___ ___ ___ ___ 6. Where will you get off THIS bus? (major street intersection) street 1: __________________________ AND street 2: ___________________________ 7. Will you transfer to another bus or train after you get off THIS bus? Yes, to another CTA Bus: Route #_____ Yes, to a CTA Train Yes, other: _________ No, I will not transfer 8. Where are you going or what is your final destination? (including transfers) Home Work School Shopping Recreation Other: _______________________ 8a. Where is this place located? (major street intersection or address and ZIP code) street 1: __________________ AND street 2: _____________________ ZIP: ___ ___ ___ ___ ___ About THIS bus route in general: 9. Overall, how satisfied are you with THIS route? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied 10. What improvement(s) would you recommend for THIS route? _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ 11. What improvement(s) would you recommend for the bus service on the WEST SIDE? _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ JVA Thank you for your time and cooperation and for riding the CTA!
90 BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 5267 HARTFORD, CT POSTAGE WILL BE PAID BY ADDRESSEE SURVEY RETURNS CT TRANSIT 100 LEIBERT RD PO BOX 66 HARTFORD CT 06101-8535 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES CTTRANSIT would like to hear from you. We welcome feed- back on our serviceor ideas on what may need improvement., When you are finished,please place this form in the envelope at the front of the busor drop it in any mailbox. To ensure, your comments are tabulated,return completed survey within one week. Check as many answers in each category as are applicable. 1.Which bus route do you most often use? (check one) B-Congress Avenue B-Whalley Avenue C-North Haven D-Dixwell Avenue D-Grand Avenue F-East Haven F-West Chapel Street G-Shelton Avenue G-East Chapel Street J-Kimberly Avenue J-Whitney Avenue L-North Branford M-Washington Avenue M-State Street 2. Why do you choose to ride the bus? Convenience Auto not available Cost savings Other 3. Where did you come from before you got on this bus? Work Home Medical Services Social, church, personal business Shopping College/Other School Other 4. Where are you going now? Work Home Medical Services Social, church, personal business Shopping College/Other School Other 5. Do you have a car or other per sonal vehicle that you could have used to mak e this trip? Yes No 6. How did you get to this bus? Walked Rode a bus (route ) Drove my car Rode the train Dropped off by someone Rode my bicycle Rode with someone who parked 7. When you get off this bus , how will you get to your final destination? Walk Drive my car Ride my bicycle Get picked up by someone Ride a bus (route ) Ride the train Ride with someone who parked 8. How often do you use transit? 7 days a week 6 days a week 5 days a week 4 days a week 3 days a week 2 days a week 1 day a week First time riding times a month 9.How long have you regularlyâat least once a monthâbeen riding transit? less than a month 1-6 months 7-12 months 1-2 years 2-4 years More than 4 yrs 10. If transit service was not available,how would you make this trip? Use my car Walk Use a taxi Ride with a friend Bicycle I would not make this trip Other 11. How did you pay your far e today? Cash 3-Day pass 5-Day pass Token 7-Day pass 31-Day pass UniTicket All-Day pass 10-Ride ticket Promotional Coupon 12. Where do you receive bus service information? On Bus Telephone Sales Outlet Work Online At Bus Stop (Guide-a-Ride) 13. The printed timetables are: Easy to Read Need Improvement 14. Do you have internet access? Yes No 15. Have you visited the CTTRANSIT web site at www .cttransit.com? Yes No 16. Where would you like to go in the region that is cur- rently inaccessible by bus? 17. Comments & Suggestions on the bus service: Please rate the CTTRANSIT services by checking one statement under each question: 18. My bus arrives between 0-minutes before or 5-minutes after the posted time: Always Most times Sometimes Not very often 19. The bus operator is courteous: Always Most times Sometimes Not very often 20. The bus operator is a safe driver: Always Most times Sometimes Not very often 21. The interior of the bus is clean: Always Most times Sometimes Not very often 22. I can get copies of timetables and notices: Always Most times Sometimes Not very often 23. The Customer Service Telephone Center representatives are helpful: Always Most times Sometimes Not very often I donât call theTelephone Center 24. Overall, the bus service is usually: Excellent Good Fair Poor The following is for statistical use only. (Answers are strictly confidential.) 25. I am: Female Male 26. My age is: Under 15 15 to 18 19 to 24 25 to 34 35 to 49 50 to 64 65 or over 27. Which of the following best describes you? Employed Homemaker Unemployed Retired Student Other 28. Which of the following best describes you? Black Hispanic White Asian Native American Other 29. What is your personal income? Under $20,000 $20,000-29,999 $30,000-39,999 $40,000-49,999 $50,000-59,999 $60,000-79,999 $80,000 or greater 30. How many people in your household? 31. What is your home zip code? Thank you for taking the time to complete this survey. Please drop the completed survey in the envelope at the front of the bus or mail within one week. CTTRANSIT CUSTOMER SURVEY M oisten, fold and seal before m ailing. No staples, please. M oi st en , f ol d an d se al b ef or e m ai lin g. N o st ap le s, p le as e. O-Sylvan Avenue O-Winchester Avenue Q-State Street Q-Edgewood Avenue Z-Goffe Street Z-Sargent Drive Post Mall Flyer Commuter Connection Downtown Commuter Connection Sargent Drive
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