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APPENDIX D
Sample of Other Types of Questionnaires
· Chicago Transit Authority (CTA) West Side Customer · CTTransit Customer Survey
Travel Study · LYNX On-Board Survey of Bus Riders
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APPENDIX I
West Side Customer Travel Study
Spring 2004
CTA wants to learn more about your travel patterns on this route. Your information is important to
us. Please complete this survey and return it to the person who gave it to you. Thank you!
1. Which bus route are you riding now? Route # ____________________
2. How often do you ride THIS route?
6-7 days/week 4-5 days/week 1-3 days/week 3 days/month or less It's my first time
Tell us about the trip you are making right now. A trip "means" one-way travel from one place to
another (ex. home to work) NOT a round trip (home to work to home).
3. Where did you get on THIS bus? (major street intersection)
street 1: __________________________ AND street 2: ___________________________
4. Did you transfer from another bus or train to get to THIS bus?
Yes, from another CTA Bus: Route #_____ Yes, from a CTA Train Yes, other: _________ No, I did not transfer
5. Where are you coming from? (including transfers)
Home Work School Shopping Recreation Other: _______________________
5a. Where is this place located? (major street intersection or address and ZIP code)
street 1: __________________ AND street 2: _____________________ ZIP: ___ ___ ___ ___ ___
6. Where will you get off THIS bus? (major street intersection)
street 1: __________________________ AND street 2: ___________________________
7. Will you transfer to another bus or train after you get off THIS bus?
Yes, to another CTA Bus: Route #_____ Yes, to a CTA Train Yes, other: _________ No, I will not transfer
8. Where are you going or what is your final destination? (including transfers)
Home Work School Shopping Recreation Other: _______________________
8a. Where is this place located? (major street intersection or address and ZIP code)
street 1: __________________ AND street 2: _____________________ ZIP: ___ ___ ___ ___ ___
About THIS bus route in general:
9. Overall, how satisfied are you with THIS route?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
10. What improvement(s) would you recommend for THIS route?
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
11. What improvement(s) would you recommend for the bus service on the WEST SIDE?
_____________________________________________________________________________________________
_____________________________________________________________________________________________
_____________________________________________________________________________________________
JVA Thank you for your time and cooperation and for riding the CTA!
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CTTRANSIT CUSTOMER SURVEY
CTTRANSIT would like to hear from you. We welcome feed- 8. How often do you use transit? 20. The bus operator is a safe driver:
Moisten, fold and seal before mailing. No staples, please.
Moisten, fold and seal before mailing. No staples, please.
back on our serviceor, ideas on what may need improvement. 7 days a week 6 days a week Always Most times
When you are finished,please place this form in the envelope 5 days a week 4 days a week Sometimes Not very often
at the front of the busor
, drop it in any mailbox. To ensure 3 days a week 2 days a week
your comments are tabulated,return completed survey within 1 day a week F irst time riding 21. The interior of the bus is clean:
one week. times a month Always Most times
Sometimes Not very often
Check as many answers in each category as are 9.How long have you regularly--at least once a
applicable. month--been riding transit? 22. I can get copies of timetables and notices:
less than a month 1-6 months Always Most times
1.Which bus route do you most often use? (check one) 7-12 months 1-2 years Sometimes Not very often
B-Congress Avenue O-Sylvan Avenue 2-4 years More than 4 yrs
B-Whalley Avenue O-Winchester Avenue 23. The Customer Service Telephone Center
C-North Haven Q-State Street 10. If transit service was not available,how would you representatives ar e helpful:
D-Dixwell Avenue Q-Edgewood Avenue make this trip? Always Most times
D-Grand Avenue Z-Goffe Street Use my car Walk Use a taxi Sometimes Not very often
F-East Haven Z-Sargent Drive Ride with a friend Bicycle I don't call theTelephone Center
F-West Chapel Street Post Mall Flyer I would not make this trip Other
G-Shelton Avenue Commuter Connection 24. Overall, the bus service is usually:
G-East Chapel Street Downtown 11. How did you pay your far e today? Excellent Good
J-Kimberly Avenue Commuter Connection Cash 3-Day pass 5-Day pass Fair Poor
J-Whitney Avenue Sargent Drive Token 7-Day pass 31-Day pass
L-North Branford UniTicket All-Day pass 10-Ride tick
et The following is for statistical use only. (Answers
M-Washington Avenue Promotional Coupon are strictly confidential.)
M-State Street
12. Where do you receive bus service information?
25. I am: Female Male
On Bus Telephone Sales Outlet
26. My age is:
2. W hy do you choose to ride the bus? Work Online
Under 15 15 to 18 19 to 24
Convenience Auto not available At Bus Stop (Guide-a-Ride)
25 to 34 35 to 49
Cost savings
50 to 64 65 or over
Other 13. The printed timetables are:
Easy to Read Need Improvement
27. Which of the following best describes you?
3. Where did you come from before you got on this bus?
Employed Homemak er Unemployed
Work Home Medical Services 14. Do you have internet access? Yes No
Retired Student Other
Social, church, personal business Shopping
College/Other School 15. Have you visited the CTTRANSIT web site at
28. Which of the following best describes you?
Other www .cttr ansit.com? Ye s No
Black Hispanic White
4. Where are you going now? 16. Where would you like to go in the region that is cur- Asian Native American
rently inaccessible by bus? Other
Work Home Medical Services
Social, church, personal business Shopping
29. What is your per sonal income?
College/Other School 17. Comments & Suggestions on the bus service:
Under $20,000 $20,000-29,999
Other
$30,000-39,999 $40,000-49,999
5. Do you have a car or other per sonal vehicle that you $50,000-59,999 $60,000-79,999
$80,000 or greater
could have used to mak e this trip? Yes No
30. How many people in your household?
6. How did you get to this bus?
Walked Rode a bus (route )
31. What is your home zip code?
Drove my car Rode the train
Dropped off by someone Rode my bicycle
Thank you for taking the time to complete this
Rode with someone who parked Please rate the CTTRANSIT services by checking survey. Please drop the completed survey in the
one statement under each question: envelope at the front of the bus or mail within
7. When you get off this bus , how will you get to your one week.
final destination? 18. My bus arrives between 0-minutes before or
Walk Drive my car Ride my bicycle 5-minutes after the posted time:
Get picked up by someone Always Most times
Ride a bus (route ) Ride the train Sometimes Not very often
Ride with someone who parked
19. The bus operator is courteous:
Always Most times
Sometimes Not very often
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST-CLASS MAIL PERMIT NO. 5267 HARTFORD, CT
POSTAGE WILL BE PAID BY ADDRESSEE
SURVEY RETURNS
CT TRANSIT
100 LEIBERT RD
PO BOX 66
HARTFORD CT 06101-8535
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