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Getting Ground Access Information to the Traveler 181
Ground Access Information on the Portland (Oregon) Airport Website
Like other airport websites in this review, the Portland (Oregon) airport offers "Ground
Transportation" as a choice for the second screen immediately following the introductory screen
(home page). Unlike many sites, details about arrivals and departures are not shown on the
opening screen; however, that screen must provide information on three additional airports, also
operated by the Port of Portland.
Like Boston, the Portland (Oregon) airport offers the Airport Wayfarer(tm) product. The
opening segment of this highly sophisticated simulation program presents an informative transi-
tion from satellite-type graphic images into three-dimensional schematic graphic images, which
include a clear description of the location of rental cars and the light rail station. However, it does
not include a walking path simulation to any connecting public mode services. By comparison,
the simulation of the walking path from short-term parking is presented with a remarkable level
of realism.
Passenger Information Provided by the Airport
The "Ground Transportation" screen is unlike any other U.S. airport website reviewed in this
ACRP project because the drop-down menus allow the user to narrow the search for a local service
either first by modal category or first by geographic area (Figure 9-2). As in most airport websites,
navigation is offered by mode first, and then by company. The choice of "Door-to-Door Shuttle"
produces a screen that lists about 17 companies authorized to provide those services to Portland
International Airport; the link for a specific company then reveals a list of the destinations the
company serves.
In addition, the Portland (Oregon) airport website offers the same information, organized
first by geography, defined as the non-airport end of the trip. Thus, the choice of "Portland
SOURCE: Portland International Airport website.
Figure 9-2. The Portland International Airport system lets the user specify destination first
or query by mode category.
