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Getting Ground Access Information to the Traveler 185
SOURCE: Trips123 website.
Figure 9-5. The Trips123 Screen for JFK airport shows real-time traffic incidents, but not the
JFK AirTrain.
Ground Access Information on the Atlanta Airport Website
Passenger Information Provided by the Airport
At the HartsfieldJackson Atlanta Airport website, the first ground transportation screen
summarizes and shows the location of a ground transportation information center on the air-
port. The user is given access to a very detailed map of the bus/van departure area, which is
updated to show the exact location of construction activities and the changes in pedestrian
paths caused by that construction. Also offered on the opening screen is a simulated walk-
through and drive-through of the airport, including the principal locations for ground access
information.
Upon clicking "Metro Shuttles," the user is shown a list of about 50 destinations that are served
from the airport. The user can click on a given town and is provided with a list of the van oper-
ators who are authorized to provide service to that town and their telephone numbers. For the
shuttles outside of the metro area, a pull-down list of served communities is provided, followed
by a "submit" button. The van operators authorized to serve that area are presented on the
following screen. Thus, for the shuttle van system, the airport website offers a navigation system
that queries geography first and provides a list of service options second.
Upon clicking "Metro Trains," the user is offered a two-paragraph introduction to the
MARTA system, with a hyperlink to the MARTA home page.
Passenger Information Provided by Other Agencies
As of early 2007, MARTA does not have the kind of origindestination trip itinerary planner
offered by BART or the MBTA. Upon arrival at the MARTA home page, the user is offered a large
interactive map, upon which the user can zoom in and out for various levels of detail. However,
not referenced on that home page is a service under "Exploring Atlanta" called the "Airport
