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Getting Ground Access Information to the Traveler 185 SOURCE: Trips123 website. Figure 9-5. The Trips123 Screen for JFK airport shows real-time traffic incidents, but not the JFK AirTrain. Ground Access Information on the Atlanta Airport Website Passenger Information Provided by the Airport At the HartsfieldJackson Atlanta Airport website, the first ground transportation screen summarizes and shows the location of a ground transportation information center on the air- port. The user is given access to a very detailed map of the bus/van departure area, which is updated to show the exact location of construction activities and the changes in pedestrian paths caused by that construction. Also offered on the opening screen is a simulated walk- through and drive-through of the airport, including the principal locations for ground access information. Upon clicking "Metro Shuttles," the user is shown a list of about 50 destinations that are served from the airport. The user can click on a given town and is provided with a list of the van oper- ators who are authorized to provide service to that town and their telephone numbers. For the shuttles outside of the metro area, a pull-down list of served communities is provided, followed by a "submit" button. The van operators authorized to serve that area are presented on the following screen. Thus, for the shuttle van system, the airport website offers a navigation system that queries geography first and provides a list of service options second. Upon clicking "Metro Trains," the user is offered a two-paragraph introduction to the MARTA system, with a hyperlink to the MARTA home page. Passenger Information Provided by Other Agencies As of early 2007, MARTA does not have the kind of origindestination trip itinerary planner offered by BART or the MBTA. Upon arrival at the MARTA home page, the user is offered a large interactive map, upon which the user can zoom in and out for various levels of detail. However, not referenced on that home page is a service under "Exploring Atlanta" called the "Airport