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188 Ground Access to Major Airports by Public Transportation From the vantage point of the user, the destination and date are specified first, and a sketch level summary of all the travel options to that destination is presented. The user selects a mode for more information and then can proceed linearly to the process of buying/reserving the ser- vice. The Schiphol Airport trip planner is integrated in terms of all modal options and in terms of supporting reservations and sales. Passenger Information Provided by Other Agencies The Schiphol Airport ground access information system provides most of the information needed to plan a trip by any mode (whether dominated by the airport management or by the national systems) anywhere in The Netherlands. In addition, traditional hyperlinks to all the actual carriers are included elsewhere on the website. Ground Access Planning on the Narita Airport Website At about the same time that Amsterdam Schiphol Airport was taking the lead in integrating all ground access information, a new approach was launched by the ambitious e-airport pro- gram, which was described in TCRP Report 83. Under the e-airport program, Narita Interna- tional Airport has developed the first ground access trip planning system that is tied to specific airline flights. Figure 9-8 shows that the program has four options for getting started depending on the needs of the user: · The program can be started to support a departing flight. · The program can be started to support an arriving flight. SOURCE: Narita Airport website. Figure 9-8. "Narita Airport Access Planner" allows the user to plan the ground access trip to connect with the departing or arriving flight.
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Getting Ground Access Information to the Traveler 189 · The program can be aimed at the needs of the meeter/greeter. · The program can be started by simply entering a date and time. Through a series of queries, the user is offered a long list of hotels and rail stations in the area. With the ground access departure time established by the scheduled arrival/departure time of the plane (via an Official Airline Guide static schedule), the user informs the system of his/her willingness to use bus, rail, and/or premium rail, and a set of recommended ground access trips are offered timed to the specific airplane flight. As a result of query for a trip to the Ginza district, Figure 9-9 shows two high-quality rail options, one via the Narita Express costing 3,300 yen, taking 1 hour and 17 minutes to the destination, while a cheaper rail connection takes 5 minutes more, at a cost of 1,240 yen. A brief testing of the system suggests that the program will send the user by rail when rail stations are specified as the destination and by bus when hotels are specified as the destination. The concept of linking supportive ground information to the needs of air travelers, and meeters/greeters, to specific flights is now being further developed on the San Francisco Inter- national Airport website. Unlike the Narita program, the user begins the process by obtaining the real-time status of the particular flight; for example, for greeters meeting a specific flight, the program produces a recommended short-term garage, along with a walking path from the garage to the end of the security arrival point, and pictures of that designated meeting area. This San Francisco International Airport program is not fully described in this report, because it does not interconnect with public transportation information at this time. SOURCE: Narita Airport website. Figure 9-9. The Narita trip planner compares one rail trip to Ginza for 3,300 yen with a second trip for 1,200 yen which is only 5 minutes longer.