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Six Steps in a Market-Based Strategy for Improving Airport Ground Access 31
Similar advances in quality of terminal design have been incorporated into the centrally
located Ground Transportation Center at MinneapolisSt. Paul International Airport, which is
accessed by underground walkways from the main baggage claim areas. The act of finding, pur-
chasing, and accessing public modes of transportation occurs in a heated/air-conditioned
interior space integrated into the airport terminal complex. Similar high-quality pedestrian
connections are offered in the underground connections to the departure area at Portland Inter-
national Airport's redesigned terminal complex, where ground transportation information and
ticketing is provided within the underground walkway system.
All taxi, bus, and van departures from the Atlanta airport occur from a compact departure
area located at the western edge of the terminal immediately adjacent to the common baggage
claim area for the airport. At Chicago O'Hare International Airport, a City Bus Center has been
built to improve the quality of transfer to the bus modes, located within the central structure
with enclosed walkways from the domestic terminals.
Key Challenges in
Considering Regulations to Encourage
Higher Occupancy Mode Strategies Step 6
· Include ground
Many local policies concerning the potential encouragement of higher occupancy patterns
are determined by pre-existing regulations concerning the management of taxis. In some transportation
airports, a traveler standing at the curb seeking to purchase a shared-ride service is often itinerary trip
not allowed to enter the vehicle unless he/she leaves the curb, goes back inside the terminal,
calls a reservations line, and then comes back to the curb to wait for a subsequent dispatched planning capa-
vehicle. bility on airport
Going to the airport, similar inefficiencies exist in the system, especially for the traveler who websites
would like to board a shared-ride vehicle to the airport but has not formally "pre-arranged" the · Include ground
trip. The public policy goal of getting greater levels of vehicle occupancy is often undercut by
regulations designed for general-purpose management of taxis. Public policies should be transportation
explored that would serve to maximize the occupancy levels of public mode vehicles to the timetables in
airport.
printed docu-
Best Practices in the United States: Management and Amenity
ments describing
airport services
U.S. best practices in this category tend to include examples of good architectural treatment
of amenities for transferring travelers, rather than any airport-wide strategy to encourage higher · Work in coordi-
occupancy. Examples of such details include: nation with local
· The revised Ground Transportation Center in the center of MinneapolisSt. Paul Interna- efforts to
tional Airport is a rare example of improved amenity for the traveler on buses and vans.
develop the
· The City Bus Center at Chicago O'Hare International Airport provides deplaning passen-
gers a comfortable waiting area with seating, where they can purchase food, beverages, and national 511
newspapers/magazines, which is linked directly via an underground walkway to each traveler informa-
terminal.
· The location of the MARTA station in the Atlanta terminal and the location of the Delta Air
tion system
Lines and AirTran Airways check-in at the MARTA station. · Integrate the
ticketing reserva-
tion process
Step 6: Present Information about Ground Access
Services to the Traveler between aviation
Assuming the markets have been analyzed and services have been established, the last step in and ground
the process requires the creation of a program to make the traveler aware of the public trans- systems
