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18 TABLE 18 SUMMARY OF MAJOR ISSUES AND CONCERNS RAISED BY USE OF HIGHER CAPACITY BUSES Frequency of "Importance" Ranking* (% of all respondents with HC Buses) Major Issues and Concerns Raised Ranked "1" or "2" Any Ranking Capital Cost of Vehicles 10 (32%) 15 (48%) Facility Retrofit Costs 6 (19%) 7 (23%) Operating Costs (labor, fuel) 4 (13%) 9 (29%) Maintenance Costs 4 (13%) 12 (39%) Dwell Time/Fare Collection 2 (6%) 6 (19%) Accommodation of Wheelchairs 2 (6%) 4 (13%) Accommodation of Bicycles 1 (3%) 2 (6%) Safety and Security 0 2 (6%) Vehicle Reliability 1 (3%) 8 (26%) Winter Operations 2 (6%) 10 (32%) Operating Constraints 0 3 (10%) Other (e.g., tail swing when exiting stop) 1 (3%) 1 (3%) Source: Transit agency survey responses. *The numbers in parentheses are the number of ranking citations as a percentage of all respondents with HC buses; they do not add up to 100%. this either first or second, and more than 50% had some level rized in Table 22. The five transit agencies that reported hav- of concern with respect to maintenance costs. It is difficult ing enhanced passenger amenities on their articulated buses to determine to what extent this is related to individual (e.g., enhanced seats, reading lights, and storage areas) were bus model design, or inherent to the concept of articulated using those buses in either BRT or commuter and express buses. In addition, a few respondents also mentioned being services. concerned about the operation of articulated buses in snow conditions, and the risk of jackknifing. Of the 16 transit agencies that reported having security features on their HC buses all had recording security cam- VEHICLE FEATURES AND AMENITIES eras. In addition, one had a silent alarm and two cited the use of a vehicle location system as security equipment. The The responses to the questions concerning vehicle features double-deck buses have a TV monitor that allows the opera- and amenities (e.g., accommodating bicycles) are summa- tor to monitor passenger activity upstairs. TABLE 19 MAJOR ISSUES AND CONCERNS RANKED 1 OR 2 FOR ARTICULATED BUSES Frequency of "Importance" Ranking* Major Issue/Concern Raised (% of all respondents with articulated buses) Ranked "1" or "2" Any Ranking Capital Cost of Vehicles 5 (22%) 10 (43%) Facility Retrofit Costs 5 (22%) 6 (26%) Operating Costs (labor, fuel) 4 (17%) 9 (39%) Maintenance Costs 6 (26%) 12 (52%) Dwell Time/Fare Collection 0 2 (9%) Accommodation of Wheelchairs 0 0 Accommodation of Bicycles 0 1 (4%) Safety and Security 0 1 (4%) Vehicle Reliability 3 (13%) 8 (35%) Winter Operations 1 (4%) 8 (35%) Operating Constraints 0 3 (13%) Other (e.g., tail swing when exiting stop) 1 (4%) 1 (4%) No. of Articulated Bus Fleets (23) Source: Transit agency survey responses. *The numbers in parentheses are the number of ranking citations as a percentage of all respondents with articulated buses; they do not add up to 100%.

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19 TABLE 20 MAJOR ISSUES AND CONCERNS RANKED 1 OR 2 FOR DOUBLE-DECK BUSES Frequency of "Importance" Ranking* (% of all respondents with Double-Deck Buses) Major Issue/Concern Raised Ranked "1" or "2" Any Ranking Capital Cost of Vehicles 1 (33%) 1 (33%) Facility Retrofit Costs 0 0 Operating Costs (labor, fuel) 0 0 Maintenance Costs 0 0 Dwell Time/Fare Collection 1 (33%) 1 (33%) Accommodation of Wheelchairs 0 0 Accommodation of Bicycles 0 0 Safety and Security 1 (33%) 1 (33%) Vehicle Reliability 0 0 Winter Operations 1 (33%) 1 (33%) Operating Constraints 0 0 Other (tail swing when exiting stop) 0 0 No. of Double-Deck Bus Fleets (3) Source: Transit agency survey responses. *The numbers in parentheses are the number of ranking citations as a percentage of all respondents with double-deck buses; they do not add up to 100%. TABLE 21 MAJOR ISSUES AND CONCERNS RANKED 1 OR 2 FOR 45-FT BUSES Frequency of "Importance" Ranking* (% of all respondents with 45-ft Buses) Major Issue/Concern Raised Ranked "1" or "2" Any Ranking Capital Cost of Vehicles 4 (29%) 4 (29%) Facility Retrofit Costs 1 (7%) 1 (7%) Operating Costs (labor, fuel) 0 0 Maintenance Costs 0 0 Dwell Time/Fare Collection 1 (7%) 3 (21%) Accommodation of Wheelchairs 2 (14%) 4 (29%) Accommodation of Bicycles 1 (7%) 1 (7%) Safety and Security 0 0 Vehicle Reliability 0 0 Winter Operations 0 1 (7%) Operating Constraints 0 0 Other (tail swing when exiting stop) 0 0 No. of 45-ft Bus Fleets (14) Source: Transit agency survey responses. *The numbers in parentheses are the number of ranking citations as a percentage of all respondents with 45-ft buses; they do not add up to 100%. TABLE 22 HIGHER CAPACITY VEHICLE FEATURES AND AMENITIES Percentage of Respondents Citing a Specific Type of Vehicle Feature or Amenity (for all, and for individual types of HC buses)* Vehicle Feature or Amenity All Articulated Double-Deck 45-ft Security Features 44% 50% 67% 43% Enhanced Passenger Amenities 54% 21% 100% 100% Transported Bicycles 80% 88% 67% 71% No. of Survey Responses 41 24 3 14 Source: Transit agency survey responses. *Respondents could cite more than one type of vehicle feature; therefore, totals do not add up to 100%. Table reports the percentage of all respondents in each category that cited a given type of vehicle feature. This provides a relative weighting for each type of feature, first for all HC buses as a whole, and then broken down according to each type of HC bus operated by respondents.