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71 APPENDIX D List of Communication Outreach and Marketing Tools September 2003 C. Marti, Center for Transportation Studies, U of MN; P. Leas, Consultant Instructional Activities Interactive workshops and training (exercises/case examples/scenarios) Lecture Computer-assisted learning (web-based, CD-ROM, live on-line) Self-instruction workbooks On-the-job training/apprenticeships/job shadowing Coaching/mentoring Loaned personnel Video-taped courses and interactive video Conferences and Symposia Key expert discussion seminar Symposium (focused on single topic) Conference (broad topic areas) Meeting presentations Electronic teleconferencing Demonstrations Product demonstration Exhibits/trade shows Equipment rodeos Simulations Technical Assistance/Communications On-site, traveling assistance (circuit programs) Hotline Q & A assistance Internet networks (Listservs, instant messaging, chat-rooms, e-mail) Telephone conferencing Key-expert knowledge management systems Networking Cooperative "twinning" partnerships Print and Web-Based Publications and Materials Web pages and links Brochures Newsletters/articles Best practice manuals/helpful guides/fact sheets Posters Guidelines/specifications Press release/media kits Reports/papers/research syntheses Job aids and resources (flow charts/checklists) Promotional items