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Volume II: Guide for Performance Measure Identification and Target Setting
for more detailed discussion, examples, and substantive guidance for defining and using perfor-
mance measures.
For simplicity, the framework is presented as a linear process of identifying performance measures,
integrating them into the organization, and establishing performance targets. Some agencies may
wish to follow the steps presented in this order. Some may use a different sequence of steps (e.g.,
setting the targets in conjunction with selecting measures). Others may use selected sections of this
guide as a source of information or ideas that are relevant to their particular situation at a given
point in time.
For example, the study team reviewed draft versions of this guide with three agencies. The first
agency was starting from scratch, working to identify a new set of performance measures in sup-
port of a larger asset management initiative. This agency found that Step 1 of the framework, Iden-
tify Performance Measures (Section 3.2), provided a useful systematic approach for evaluating a
large set of measures proposed by staff from throughout the organization.
A second agency had already made significant progress in establishing an approach for selecting
and organizing measures around its core services. This agency was working to create buy-in
throughout the agency and to make performance-based techniques an integral part of the organi-
zation. Step 2 of the framework, Integrate Measures into the Organization (Section 3.3), was highly
relevant to this situation.
The third agency started with a well-defined set of performance measures that had a long history of
use within the organization. The agency was working to adjust these measures for use in an asset
management context and to set meaningful targets. Step 3 of the framework, Establish Performance
Targets (Section 3.4), was most relevant to this agency.
1.3 Document Overview
The remainder of this volume consists of two sections:
Section 2.0 discusses the role of performance measures in transportation asset management and the
implications of transportation asset management best practices for the selection and implementa-
tion of performance measures.
Section 3.0 presents the framework for selecting performance measures and setting performance
targets.
The appendixes provide performance measures that may be considered for transportation asset
management and examples of performance targets established by a wide range of DOTs.
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