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33 REFERENCES Borders, S., J. Dyer, C. Blakely, A. James, and D. Raphael, Human Services Transportation, Washington, D.C., Texas Medicaid Transportation Program: A Study of Dec. 2003. Demand Response Services in Texas, Prepared for the Medicaid Non-Emergency Transportation: Three Case Stud- Public Policy Research Institute, Texas Department of ies, National Consortium on the Coordination of Human Health, Austin, July 2003. Services Transportation, Washington, D.C., 2003. Bradley, D., et al., Designing and Operating Cost-Effective Medical Transportation Toolkit and Best Practices, 3rd ed., Medicaid Nonemergency Transportation Programs--A Community Transportation Association of America, Guidebook for State Medicaid Programs, Health Care Washington, D.C., 2005. Financing Administration and the National Association of Raphael, D., Medicaid Transportation: Assuring Access to State Medicaid Directors' Non-Emergency Transporta- Health Care--A Primer for States, Health Plans, Providers, tion Technical Advisory Group, Washington, D.C., Aug. and Advocates, Community Transportation Association of 1998, 124 pp. America, Washington, D.C., Jan. 2001, 37 pp. Burkhardt, J.E., C.A. Nelson, G. Murray, and D. Koffman, Rural Ambulances, Medicare Fee Schedule Payments Could TCRP Report 101: Toolkit for Rural Community Coordi- Be Better Targeted, Report to the Honorable Thomas A. nated Transportation Services, Transportation Research Daschle, U.S. Senate, U.S. General Accounting Office, Board, National Research Council, Washington, D.C., Washington, D.C., July 2000. 2004, 438 pp. Sundeen, M., J. Reed, and M. Savage, Coordinated Human Hindrances to Coordinating Transportation of People Par- Service Transportation--State Legislative Approaches, ticipating in Federally Funded Grant Programs, National Conference of State Legislatures, Washington, GAO/RCED-77-119, U.S. General Accounting Office, D.C., Jan. 2005. Washington, D.C., Oct. 17, 1977. Transportation-Disadvantaged Populations: Some Coordi- KFH Group, Inc., Maryland Transportation Coordination Man- nation Efforts Among Programs Providing Transporta- ual, Prepared for the Maryland Department of Transporta- tion Services, But Obstacles Persist, GAO-03-697, U.S. tion, Mass Transit Administration, Baltimore, Jan. 1998. General Accounting Office, Washington, D.C., June 30, KFH Group and AMMA, TCRP Report 70: Guidebook for 2003. Change and Innovation at Rural and Small Urban Transit Westat and Nelson/Nygaard Consulting Associates, TCRP Systems, Transportation Research Board, National Report 91: Economic Benefits of Coordinating Human Ser- Research Council, Washington, D.C., 2000, 249 pp. vice Transportation and Transit Services, Transportation Medicaid Non-Emergency Transportation National Survey Research Board, National Research Council, Washington, 200203, National Consortium on the Coordination of D.C., 2003, 173 pp.