National Academies Press: OpenBook

Methods of Rider Communication (2006)

Chapter: References

« Previous: Chapter Seven - Conclusions
Page 46
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
×
Page 46
Page 47
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
×
Page 47

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

46 1. Guide for Improving the User-Friendliness of Information Services of Public Transport, Ministry of Transport and Communications, Finland, Nov. 2003 [Online]. Available: http://www.mintc.fi/www/sivut/dokumentit/julkaisu/mieti nnot/2003/b112003.pdf. 2. Texas Transportation Institute and NuStats International, TCRP Report 45: Passenger Information Services: A Guidebook for Transit Systems, Transportation Research Board, National Research Council, Washington, D.C., 1999 [Online]. Available: http://gulliver.trb.org/publica tions/tcrp/tcrp_rpt_45.pdf. 3. TCRP Research Results Digest 5: Electronic On-Vehicle Passenger Information Displays (Visual and Audible), Transportation Research Board, National Research Coun- cil, Washington, D.C., June 1995 [Online]. Available: http://gulliver.trb.org/publications/tcrp/tcrp_rrd_05.pdf. 4. Cluett, C., S. Bregman, and J. Richman, Customer Prefer- ences for Transit ATIS, Report FTA-OH-26-7015-2203.1, Prepared for Federal Transit Administration, Washington, D.C., Aug. 8, 2003 [Online]. Available: http://www.its. dot.gov/transit_dev/ATIS_NOW/ATIS.htm. 5. Lyons, G., R. Harman, J. Austin, and A. Duff, Traveller Information Systems Research: A Review and Recom- mendations for Transport Direct, Final Report, Aug. 2001 [Online]. Available: http://www.dft.gov.uk/stel lent/groups/dft_mobility/documents/page/dft_mobility_ 503909.pdf. 6. Kenyon, S., G. Lyons, and J. Austin, “Public Transport Information Web Sites: How To Get It Right” (CD- ROM), The Institute of Logistics and Transport, Corby, United Kingdom, June 2001, 129 pp. 7. “Information Strategy 2006,” Metro, Leeds, United King- dom [Online]. Available: http://www.wyltp.com/NR/ rdonlyres/F5019BE0-69A1-4D87-9961-84175F685540/ 0/060310InformationStrategy.pdf. 8. Wilbur Smith Associates, Kimley–Horn and Associates, Moore Iacofano Goltsman, Inc., and Harley & Associ- ates, “MTC Transit Connectivity Study,” Draft Sum- mary Report, Feb. 10, 2006. 9. Shannon, E., W. Henderson, and K. Berger, “Ladies and Gentlemen: This Is Not a Drill. . . .: A Study of Internal and External Emergency Communication Policies at the Metropolitan Transportation Authority, Long Island Rail Road, Metro–North Railroad, and New York City Transit,” Permanent Citizens Advisory Committee to the MTA, New York, N.Y., Aug. 2005. 10. Smerd, J., “Inaudible Announcements in Subways Are Endangering Riders, Critics Say,” The New York Sun, Sep. 21, 2005. 11. Bennett, C., “Delay Announcements Mostly Inaudible, MTA Finds,” Newsday.com, Mar. 2, 2006. 12. Schweiger, C.L., TCRP Synthesis 48: Real-Time Bus Arrival Information Systems, Transportation Research Board, National Research Council, Washington, D.C., 2003, 61 pp. [Online]. Available: http://gulliver.trb.org/ publications/tcrp/tcrp_syn_48.pdf. 13. Dailey, D.J., “Transit Information/Probe Systems Devel- oped at the University of Washington,” Presentation for APTA International Best Practices Workshop: Bringing Intelligent Transport to Market, San Francisco, Calif., Nov. 10–11, 2005. 14. Kizoom, Public Transport Intelligence, London, United Kingdom [Online]. Available: http://www.kizoom.com/ services/index.html. 15. Hoyer, R., O. Czogalla, and A. Herrmann, “Experiences with an Operational Pilot of Personalised Information Services to Public Transport,” Proceedings of 12th World Congress on ITS, San Francisco, Calif., Nov. 5–10, 2005. 16. Domblides, J., “The City of Portsmouth ‘PORTAL’ Case Study,” The IEE Road Transport Symposium, 2005 [Online]. Available: http://www.iee.org/oncomms/pn/ auto/John%20Domblides.pdf. 17. “Portsmouth’s PORTAL Takes Poll Position in Race for Intelligent City Transport Systems,” Cityspace press release, London, United Kingdom, Oct. 7, 2004. 18. Hill, D., “The Virtual Traveller: Tony Darby Is Changing the Way Auckland’s Young People Access Information About Their Public Transport System,” CIO, July 1, 2002. 19. “Self Service,” ITS International, Nov./Dec. 2005, pp. 35–36 [Online]. Available: http://www.itsinternational. com/news/article.cfm?recordID=2007 [accessed on Nov. 13, 2005]. 20. Pecheux, K.K. and P.J. Vandergriff, “Customer Use of and Satisfaction with Real-Time Bus Arrival Informa- tion in Portland, Oregon,” 84th Annual Meeting of the Transportation Research Board, Jan. 9–13, 2005. 21. Science Applications International Corporation, Oregon Regional Intelligent Transportation Systems (ITS) Inte- gration Program, Final Phase III Report: Transit Tracker Information Displays, Contract No. DTFH61- 96-C-00098, Nov. 14, 2003 [Online]. Available: http://www.itsdocs.fhwa.dot.gov/jpodocs/repts_te/1393 8.html#_Toc54771551. 22. Zimmerman, C.A., J. Daigle, and T. Coleman, “Traveler Information at Acadia National Park: Results of the Field Operational Test,” Proceedings of the ITS Amer- ica Annual Meeting, Minneapolis, Minn., 2003. 23. Scinteie, V., “The Future of Passenger Information Sys- tems,” Proceedings of the 9th World Congress on ITS, Chicago, Ill., Oct. 14–17, 2002. 24. “San Francisco Bay Area’s 511 System” [Online]. Available: http://www.511.org. 25. Callow, S., U. Vogler, and D. Tolk, “Fulfilling User Needs in the Development of the Bay Area’s 511 Sys- tem,” Proceedings of the 12th World Congress on ITS, San Francisco, Calif., Nov. 6–10, 2005. REFERENCES

47 26. “511 Transit: TakeTransit Trip Planner,” San Francisco, Calif. [Online]. Available: http://www.transit.511.org/. 27. “511: Your Bay Area Travel Guide,” San Francisco, Calif. [Online]. Available: http://www.511.org/promo/ realtime/default.asp. 28. Illsley, N., “Transport Direct: Where Have We Got to, Where Are We Going?” Proceedings of the 8th Annual INFORM Conference & Exhibition, Cardiff, Wales, Oct. 28–29, 2003. 29. Öörni, S. and J. Vehviläinen, “Finnish Multimodal Pas- senger Transport Information R&D Programme — HEILI,” Proceedings of the 10th World Congress on ITS, Madrid, Spain, Nov. 17–20, 2003. 30. Just, U., A. Bremen, B. Keppeler, P. Hindenburgst, and S. Kröpel, “Development of Multi-National and Multi- Modal Traveller Information Services in Northern Europe,” Proceedings of the 10th World Congress on ITS, Madrid, Spain, Nov. 17–20, 2003. 31. Wren, A., “Peptran—Mobile Pedestrian and Public Transport Navigation in Your Pocket, Is This the Future?” Proceedings of the 10th World Congress on ITS, Madrid, Spain, Nov. 17–20, 2003. 32. Walsh, P., M. MacDonald, K. McDermott, and P. Glover, “Portsmouth’s Real Time Integrated Traveller Informa- tion System (PORTAL),” Proceedings of the 10th World Congress on ITS, Madrid, Spain, Nov. 17–20, 2003. 33. “TriMet Transit Tracker,” Portland, Ore. [Online]. Available: http://www.trimet.org/arrivals/index.htm. 34. “Translink Electronic Guide,” Singapore [Online]. Available: http://www.transitlink.com.sg/php/eguide/ service-idx.php. 35. Metro Transit, Minneapolis/St. Paul, Minn. [Online]. Available: http://www.metrotransit.org/resolve/index.asp. 36. “GIRO-Link,” Singapore [Online]. Available: http://www. ezlink.com.sg/NEWS_giro.htm. 37. “All Systems Go,” Capital Metropolitan Transportation Authority, Austin, Tex. [Online]. Available: http://all systemsgo.capmetro.org/ [accessed Feb. 26, 2006]. 38. “San Francisco Muni Moves Forward with System- Wide NextBus Information,” Inside ITS, Vol. 15, No. 22, Nov. 15, 2005. 39. “San Francisco Muni NextBus,” San Francisco, Calif. [Online]. Available: http://www.nextmuni.com/servlets/ COM.NextBus.Servlets.RedirectServlet?command= CHECK_IF_USER_ID_COOKIE_SET. 40. “Muni Automatic Train Control System,” San Fran- cisco, Calif. [Online]. Available: http://www.sfmuni central.com/. 41. David Binder Research, Memorandum to San Francisco MUNI, Executive Summary—2005 MUNI Ridership Survey, Aug. 22, 2005 [Online]. Available: http://www. sfmuni.com/cms/rptpub/documents/2005MuniRiderSur vey_v6.pdf. 42. TranSystems Corporation with Planners Collaborative and T. Crikelair, “Elements Needed to Create High Ridership Transit Systems: Guidebook,” Transporta- tion Research Board, National Research Council, in preparation. 43. “Transit Trip Planner,” Google [Online]. Available: http://www.google.com/transit. 44. “Data for BrailleNote and VoiceNote GPS Wayfinding Devices,” TriMet, Portland, Ore. [Online]. Available: http://www.trimet.org/news/archives/2004/nov16brail lenote.htm. 45. “TriMet Plugs into Riders,” BUSRide, Sep. 2005, p. 52. 46. “iBus: Informing You Every Stop of the Way,” London Buses, p. 2 [Online]. Available: http://www.tfl.gov.uk/ buses/downloads/ibus-leaflet.pdf. 47. Frost, A., “Let Your TV Guide You with TfL’s Journey Planner, Now on Sky Active,” Transport for London, press release, Jan. 25, 2005. 48. “London Trials ‘Voice of the Buses’,” press release, Jan. 17, 2006 [Online]. Available: http://www.tfl.gov.uk/ tfl/press-centre/press-releases/press-releases-content. asp?prID=662. 49. “Technology Symposium for Public–Private Partner- ships,” Presentation provided by Washington Metropol- itan Area Transportation Authority, Washington, D.C., Feb. 16, 2006. 50. “Strategic Partnerships and Initiatives: Technology,” Request for Information, v1.3_3, WMATA Planning, Devel- opment Engineering, Construction, Washington, D.C.

Next: Bibliography »
Methods of Rider Communication Get This Book
×
 Methods of Rider Communication
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

TRB's Transit Cooperative Research Program (TCRP) Synthesis 68: Methods of Rider Communication examines methods of communicating with transit customers in a variety of situations. The report explores the state of the practice in transit agency communications with customers, investigates how transit agencies determine the effectiveness of their communications activities, and reviews lessons learned in developing communications programs and communicating by electronic means.

READ FREE ONLINE

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  6. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  7. ×

    View our suggested citation for this chapter.

    « Back Next »
  8. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!