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Methods of Rider Communication (2006)

Chapter: Bibliography

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Page 48
Suggested Citation:"Bibliography." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
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Page 48
Page 49
Suggested Citation:"Bibliography." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
×
Page 49
Page 50
Suggested Citation:"Bibliography." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
×
Page 50

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

48 5T—Telematics Technologies for Transport and Traffic in Turin [Online]. Available: http://www.5t.torino.it/attivita. php?lang=en [accessed Nov. 18, 2005]. Aas, O.W., “The Nordic Way of Travel Planning,” Proceed- ings of the 12th World Congress on ITS, San Francisco, Calif., Nov. 6–10, 2005. Baba, Y., M. Hariguchi, F. Kobayashi, H. Nakatani, K. Onishi, and Y. Shichi, “The Development and Evaluation of a Public Transit Transfer Guidance and Information Provision System for Pedestrians,” Proceedings of the 12th World Congress on ITS, San Francisco, Calif., Nov. 6–10, 2005. Balog, J.N., M.G. Devost, and J.P. Sullivan, TCRP Report 86: Public Transportation Security: Volume 1 Communi- cation of Threats: A Guide, Transportation Research Board, National Research Council, Washington, D.C., 2002, 48 pp. “Better Public Transport Service Through Wireless Tech- nology,” Best Practice brochure, Invest in Sweden Agency, Stockholm, July 2003. Bird, T., “Helsinki Public Transport Goes Mobile,” The Fea- ture, Nov. 2, 2001 [Online]. Available: http://www.thefea turearchives.com [accessed Nov. 18, 2005]. Blank, C., “OCTA’s Multilingual Service Stands Out,” The Orange County Register, Nov. 10, 2005. Boenau, R.E., B. Cronin, and S. Mortensen, “Migration Towards Standards-Based, Real-Time Multimodal Trip Planners,” Proceedings of the 10th World Congress on ITS, Madrid, Spain, Nov. 17–20, 2003. Cartwright, M., “Approaches to Using Bus RTI to Achieve Traffic Light Priority,” Prepared for UK Real Time Infor- mation Group, RTIG-PR002-D009-1.0, Apr. 6, 2005, RTIG Ltd. Cartwright, M., “Update on RTIG and Other ITS Initiatives,” Presentation for UK Real Time Information Group, RTIG- PT009-1.0, Jan. 24, 2006. Chu, D., C. Song, B. Zhang, and M. Humphrey, “UVa Bus.NET: Enhancing User Experiences on Smart Devices Through Context-Aware Computing,” work supported by NSF grants EIA-9974968, ANI-0222571, and ACI- 0203960, and Microsoft Research Clark, J.A. in collaboration with M. Pavel, “Transit Communi- cations for Passengers with Hearing Impairments,” Prepared for Project ACTION, Tampa Bay, Fla., Apr. 1996. Collins, J., “Paris Transit to Test Phones as Fare Cards,” Nov. 11, 2005 [Online]. Available: http://www.rfidjournal.com/ article/articleprint/1974/-1/1/ [accessed on Nov. 15, 2005]. “Community Transit Offers WiFi Access on Select Buses,” Community Transit, Sep. 9, 2005 [Online]. Available: http://www.commtrans.org/?mc=Newsandevents&subcat= 1&record=1122 [accessed Jan. 11, 2006]. Donohue, P., “411 for TA Riders,” New York Daily News, Nov. 16, 2005. Duncan, K., “TriMet Plugs into Riders: Web Site Gives Pas- sengers More Personal Attention,” BUSRide, Sep. 2005, pp. 52 and 54. Edwards, S. and P. Blythe, “Delivering Public Transport Information to Mobile Phones and PDAs: The IMAGE Project,” Proceedings of the 8th Annual INFORM Confer- ence & Exhibition, Cardiff, Wales, Oct. 28–29, 2003. Godbe Research & Analysis, “511 Transit Website Focus Groups,” Conducted for the Metropolitan Transportation Commission, Oakland, Calif., Mar. 10, 2004. “Governor Ehrlich Unveils New Hi-Tech Transit System: NEXT System Combines Latest Technology to Provide Better Customer Service and Safety,” Press Release, Feb. 4, 2004 [Online]. Available: http://www.governor. maryland.gov/pressreleases/2004/020904_next.html. Graça, J.R., C. Marcelino, and A.S.M. Pinheiro, “TRANSPOR: A Multimodal Public Transport Portal Based on an Interac- tive Geographical Information System,” Proceedings of the 10th World Congress on ITS, Madrid, Spain, Nov. 17–20, 2003. Greenville, M., “Business Use: On the Buses and Trains with SMS,” 160characters (SMS and mobile messaging associ- ation), Dec. 23, 2005 [Online]. Available: http://www.160 characters.org/news.php?action=view&nid=1885 [accessed on Jan. 6, 2006]. Hammer, G., “Building a Statewide Transit Trip Planning Sys- tem for Oregon,” Proceedings of the 12th ITS America Annual Meeting, Long Beach, Calif., Apr. 29–May 2, 2002. Hill, D., “The Virtual Traveler: Tony Darby Is Changing the Way Auckland’s Young People Access Information About Their Public Transport System,” CIO, Jan. 7, 2002. “Information & Communications Survey Report: 7th July 2005,” Link Associates International, Derby, United Kingdom. “INSIDE’s eNFC Technology Chosen for Mobile Wallet Service in Paris Metro System,” ContactlessNews, Nov. 3, 2005. “ITS Toolkit for Road Transport in Countries with Develop- ing and Transitional Economies” [Online]. Available: www.developingits.org/itstoolkit. “King County: Metro Bus Riders Test Country’s First Rolling WiFi Hotspots,” Government Technology, Sep. 19, 2005 [Online]. Available: http://www.govtech. net/news/story.print.php?id=96690 [accessed on Sep. 21, 2005]. Koop, L., C. Nelson, and J. Thompson, “RTI Systems in Great Britain: 2005 Survey,” prepared for the Real Time Information Group, Jan. 2006. LeSage, J., “Wi-Fi Blazing Trail for Onboard Convenience,” Metro Magazine, Apr. 2005. Litman, T., “Terrorism, Transit, and Public Safety: Evaluat- ing the Risks,” Journal of Public Transit, Vol. 8, No. 4, 2005, pp. 33–46. BIBLIOGRAPHY

49 “London Buses Quality of Service Indicators: Route Results for London Buses Services Second Quarter 2005/06, 25th June 2005–16th Sep. 2005,” London Bus Services Ltd. LucZak, M., “Next Stop . . . Better Communication: Passen- ger Information Systems Are Helping Customers Plan Trips and React to Changing Operating Conditions,” Rail- way Age, Aug. 2005. Maclean, S.D. and D.J. Dailey, “MyBus: Helping Bus Rid- ers Make Informed Decisions,” IEEE Intelligent Systems, computer.org/intelligent, Jan./Feb. 2001, pp. 84–87. Maclean, S.D. and D.J. Dailey, “Real-Time Bus Information on Mobile Devices,” Proceedings of IEEE Intelligent Transportation Systems Conference 2001, Oakland, Calif., 2001. Maclean, S.D. and D.J. Dailey, “Wireless Internet Access to Real-Time Information,” Transportation Research Record 1791, Transportation Research Board, National Research Council, Washington, D.C., 2002, pp. 92–98. “Making Campaigning for Smarter Choices Work: Guide- lines for Local Authorities,” Department for Transport, London, United Kingdom, May 2005. McCaskey, D.S., “DART First State Pilots Leading Edge Real-Time ‘NextBus’ Info and Satellite-Based AVL Bus Locator Systems to Aid Transit Rider Convenience and Safety,” Nov. 2000 [Online]. Available: http://www.dart firststate.com/articles/nextbus/ [accessed Nov. 17, 2005]. “MeshNetworks and NOW Wireless Provide Mobile Broad- band Solution for Innovative Public Transportation Sys- tem for Portsmouth, England,” press release, July 27, 2004, 2006 Technology Marketing Corporation, Norwalk, Conn. Mitretek Systems, ITS Enhanced Bus Rapid Transit Research and Deployment Program 2003–2007, draft for comments, prepared for FTA Office of Research, Demonstration, and Innovation, Washington, D.C., June 2003. Molin, E. and C. Chorus, “Willingness to Pay for Personal- ized Dynamic Public Transport Information Services,” Prepared for the 83rd Annual Meeting of the Transporta- tion Research Board, Jan. 11–15, 2004. “Monitoring of the 19 Transport Direct-Funded RTI Sys- tems Spring 05,” RTIG-PR002-D007-1.0, Mar. 29, 2005, RTIG Ltd. Montandon, E., “Washington Wi-Fi,” Government Technology—Mobile Government, Dec. 4, 2004. Moon, Y.-J., S.Y. Park, and M.-H. Lee, “Development of Public Transit Information Services Based on Mobile Tracking Technologies,” Proceedings of the 12th World Congress on ITS, San Francisco, Calif., Nov. 6–10, 2005. Nee, B. and D. Levinson, “Value of Information for Transit Riders,” July 2004. Nelson, C., “2005 Survey of RTI in Great Britain,” Presenta- tion for UK Real Time Information Group, Jan. 24, 2006. “New Transit User Group Provides Input on Systems Changes,” Oct. 27, 2004, News Release, Lethbridge, AB, Canada. Norman, J., “An Analysis of Public Transportation to Attract Non-Traditional Transit Riders in California,” Final Report, Prepared for California Department of Trans- portation, Business, Transportation and Housing Agency, Sacramento, Apr. 2003. “Orange Launches London Travel Updates,” e-consultancy, Apr. 26, 2004. “Orange Launches London Travel Updates,” Netimperative, Aug. 9, 2004 [Online]. Available: http://www.netimpera tive. com/2004/04/26/Orange_lanuches_London [accessed Nov. 17, 2005]. “Paris Commuters Replace Tickets and Cards with eNFC- Enabled Phones,” ContactlessNews, Nov. 28, 2005. “Pilot Project for Real-Time Bus Information System” [Online]. Available: http://transit.metrokc.gov/up/archives/ jul05/ledonaurora.html [accessed on Jan. 11, 2006]. “Portsmouth Wins Award for PORTAL,” ITS International, Nov. 2, 2005 [Online]. Available: http://www.itsinterna tional.com/news/article.cfm?recordID=8173 [accessed on Nov. 13, 2005]. Radin, S., “Review of Transit Websites,” Proceedings of the 11th ITS America Annual Meeting, Miami Beach, Fla., June 4–7, 2001. Raman, M., C. Schweiger, K. Shammout, and D. Williams, Guidance for Developing and Deploying Real-Time Trav- eler Information Systems for Transit, Report Nos. FTA- OH-26-7017-2003.1 and FHWA-OP-03-112, Prepared for FTA and the ITS Joint Program Office, Washington, D.C., Apr. 30, 2003 [Online]. Available: http://ntl.bts.gov/lib/ 23000/23600/23663/RTTIS_Final.pdf. Raman, M., D.F. Williams, C.L. Schweiger, and B. Cronin, “A FTA Guidance Document on Implementing Real-Time Transit Information Systems,” Proceedings of the 13th ITS America Annual Meeting, Minneapolis, Minn., May 19–22, 2003. “Real-Time Schedule Information Increasingly Integrated Into U.S. Bus Systems,” The Urban Transportation Mon- itor, Vol. 19, No. 16, Sep. 16, 2005. “Regional Transportation Commission of Southern Nevada Expands New e-mail Alert System to Include Wireless Updates,” Press Release, Apr. 15, 2004, Regional Transportation Commission of Southern Nevada, Las Vegas. “RTIG Monitoring: Enablers and Blockers to Rollout of RTI Systems,” RTIG-PR002-D004-1.0, Apr. 7, 2005, RTIG Ltd. “RTIG Monitoring: Case Studies Report on ETM-OBU Bi-Directional Links,” RTIG-PR002-D006-1.0, Apr. 12, 2005, RTIG Ltd. “San Francisco Mayor Willie Brown Introduces Real- Time Transit Arrival Information with NextBus Infor- mation Systems, Inc.,” Directions Magazine, Aug. 10, 2000. “Satellite Tracking for Bus Passengers,” BBC News World Edition, Oct. 8, 2002 [Online]. Available: http://news. bbc.co.uk/2/hi/uk_news/england/2311207.stm [accessed Nov. 17, 2005].

50 Schweiger, C., TCRP Report 92: Strategies for Improved Traveler Information, Transportation Research Board, National Research Council, Washington, D.C., 2003 [Online]. Available: http://gulliver.trb.org/publications/ tcrp/tcrp_rpt_92.pdf. “Self Service: New ‘Weak’ GPS Technology Offers Extended Journey Guidance Capabilities,” ITS International, Nov./ Dec. 2005, pp. 35–36. Shannon, E., W. Henderson, and K. Berger, “Ladies and Gentlemen: This Is Not a Drill . . .: A Study of Internal and External Communication Policies at the Metropolitan Trans- portation Authority, Long Island Rail Road, Metro–North Railroad, and New York City Transit,” Aug. 2005. Silverman, J.R., “Train’s Coming—In Three, Two, One . . . ,” Newsday.com, Feb. 9, 2006. SMS Train Timetables [Online]. Available: http://www. metlinkmelbourne.com.au/timetables/sms_timetables.php [accessed Nov. 18, 2005]. Smyth, C.S. and L.V. Velde, “Mobile XML Web Services in COMPOSE,” Proceedings of the 11th World Congress on ITS, Nagoya, Japan, Oct. 18–22, 2004. “VIA Rail Canada Signs an Agreement with Parsons Corpora- tion for Deployment of Onboard Wireless Internet (Wi-Fi) Services” [Online]. Available: http://www.newswire.ca/en/ releases/archive/November2005/17/c6427.html [accessed on Nov. 17, 2005]. West Yorkshire Metro (Leeds, United Kingdom) Informa- tion Strategy [Online]. Available: http://www.wymetro. com/NR/rdonlyres/5B054103-0C79-4037-8CA3-033110 009D88/0/InfoStrategy.pdf.

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TRB's Transit Cooperative Research Program (TCRP) Synthesis 68: Methods of Rider Communication examines methods of communicating with transit customers in a variety of situations. The report explores the state of the practice in transit agency communications with customers, investigates how transit agencies determine the effectiveness of their communications activities, and reviews lessons learned in developing communications programs and communicating by electronic means.

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