National Academies Press: OpenBook

Methods of Rider Communication (2006)

Chapter: Appendix B - List of Agencies Responding to the Survey

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Page 60
Suggested Citation:"Appendix B - List of Agencies Responding to the Survey." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
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Page 60
Page 61
Suggested Citation:"Appendix B - List of Agencies Responding to the Survey." National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. doi: 10.17226/13963.
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Page 61

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60 APPENDIX B List of Agencies Responding to the Survey Ann Arbor Transportation Authority 2700 S. Industrial Hwy. Ann Arbor, MI 48104 Manager of Service Development Berks Area Reading Transportation Authority (BARTA) 1700 N. 11th Street Reading, PA 19604 Assistant Executive Director Capital Area Transportation Authority (CATA) 2081 West Whitehall Road State College, PA 16801 Marketing Manager Capital Metropolitan Transportation Authority 2910 East 5th Street Austin, TX 78702 Marketing Manager Charlotte Area Transit System 600 East Fourth Street Charlotte, NC 28202 Marketing and Communications Manager Fort Worth Transportation Authority 1600 E. Lancaster Fort Worth, TX 76102 Fresno County Rural Transit Agency 2035 Tulare Street, Suite 201 Fresno, CA 93721 General Manager GO Transit 20 Bay Street, Suite 600 Toronto, Ontario M5J 2W3 Canada Manager, Customer Service Excellence Greater Bridgeport Transit Authority One Cross Street Bridgeport, CT 06610 Director of Planning and Service Development Greater Hartford Transit District 1 Union Place Hartford, CT 06103 Executive Director Greater Peoria Mass Transit District 2105 NE Jefferson Peoria, IL 61603 Director of Planning Kitsap Transit 60 Washington Avenue, Suite 200 Bremerton, WA 98377 Marketing and Public Information Coordinator Metro Transit 560 6th Avenue N. Minneapolis, MN 55411 Director—Customer Services Milwaukee County Transit System 1942 N. 17th Street Milwaukee, WI 53205 Marketing Director Montgomery Area Transit System 2318 West Fairview Avenue Montgomery, AL 36108 General Manager Mountain Metropolitan Transit, City of Colorado Springs 1015 Transit Drive Colorado Springs, CO 80903 Senior Transit Planner Norwalk Transit District 275 Wilson Avenue Norwalk, CT 06854 Deputy Administrator Orange County Transportation Authority 550 S. Main Street Orange, CA 92863 Manager of Special Projects Pace Suburban Bus 550 W. Algonquin Road Arlington Heights, IL 60005 Section Manager, Marketing, and Communications Pierce Transit PO Box 99070 Lakewood, WA 98499 Marketing Manager

61 Port Authority of Allegheny County 345 Sixth Avenue, Third Floor Pittsburgh, PA 15222-2527 Assistant General Manager, Marketing, and Communications The Rapid 300 Ellsworth Avenue SW Grand Rapids, MI 49503 Public Outreach Coordinator River Valley Transit 1500 West Third Street Williamsport, PA 17701 Planning Manager Santa Clara Valley Transportation Authority 3331 North First Street San Jose, CA 95134 Manager, Customer Service SCRRA 700 S. Flower Street, Suite 2600 Los Angeles, CA 90017 Market Research Manager Shore Line East c/o Connecticut Department of Transportation 2800 Berlin Turnpike Newington, CT 06131-7546 Transportation Planner 2 SMRT Trains Ltd, SMRT Buses LTD, SMRT Light Rail Pte Ltd 2 Victoria Street Singapore 187995 South Bend Public Transportation Corporation (TRANSPO) 901 E. Northside Blvd. South Bend, IN 46617 Marketing Assistant South Coast Area Transit (SCAT) 301 E. Third Street P.O. Box 1146 Oxnard, CA 93032-1146 Director of Planning and Marketing Transfort/Dial-A-Ride 6570 Portner Road Fort Collins, CO 80525 Planning Specialist Transit Link Pte Ltd 9 Maxwell Road #03-02 Annexe A MND Complex Singapore 069112 TriMet (Tri-County Metropolitan Transportation District of Oregon) 4012 SE 17th Avenue Portland, OR 97202 Director of Marketing York County Transportation Authority (dba rabbittransit) 1230 Roosevelt Avenue York, PA 17404 Assistant Executive Director

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TRB's Transit Cooperative Research Program (TCRP) Synthesis 68: Methods of Rider Communication examines methods of communicating with transit customers in a variety of situations. The report explores the state of the practice in transit agency communications with customers, investigates how transit agencies determine the effectiveness of their communications activities, and reviews lessons learned in developing communications programs and communicating by electronic means.

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