• Front Matter R1-R9

• Summary 1-2

• Introduction 3-3

• Project Scope and Objectives 4-4

• Organization of Synthesis Report 5-6

• Trends Transforming Government 7-7

• Trends Transforming Workforce and Workplace 8-8

• Demand for a Knowledgeable Workforce 9-9

• Competencies as a Foundation for Training Programs 10-11

• Succession Planning 12-12

• Training Organization 13-19

• What Is the Value Added? 20-20

• Strategic Planning 21-21

• Critical Needs Assessment 22-22

• Delivery Mechanisms 23-23

• Funding Sources and Methods 24-24

• Partnerships 25-25

• Sharing and Integrating Information 26-26

• Summary 27-27

• American Society for Training and Development - BEST Awards 28-28

• Successful Practices in Technology 29-29

• Managing the Tsunami of Change 30-30

• Succession Planning 31-32

• Chapter Five - Conclusions 33-33

• References 34-34

• Bibliography 35-35

• Appendix A - Questionnaire for State Transportation Agencies 36-77

• Appendix B - List of Participants 78-78

• Appendix C - ASTD 2005 State of the Industry Report: ASTD's Annual Review of Trends in Workplace Learning and Performance 79-82

• Appendix D - ASTD Competencies Study 83-87

• Appendix E - Additional Resources 88-89

• Abbreviations used without definitions in TRB publications 90-90

Shiplett, Myra Howze, Transportation Research Board " Training Organization ." NCHRP Synthesis 362: Training Programs, Processes, Policies, and Practices . Washington, DC: The National Academies Press, 2007 .

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