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Findings of Peer Review of Interoperable Smartcard Programs 39 Fare Categories--Adult, student, and senior/disabled; and Other Features--Balance protection, auto replenishment/auto renewal, toll account number for account-based payment. 3.1.6.2 Transit Benefits Program None are available. 3.1.6.3 Loyalty Programs Discounts were provided as incentives for volunteers to participate. These discounts included a 15-percent discount for the LYNX transit customers, a 50-percent discount off hourly and daily parking fees for customers using specific garage parking, and a free EPASS transponder for the Expressway Authority smartcard transponder users. 3.1.7 Go Ventura The Ventura County Transportation Commission (VCTC) awarded a contract to ERG Group in May 2000 for its regional smartcard program Go Ventura. Installations began in July 2001 with full project rollout achieved in January 2002. The Go Ventura regional smartcard system has been in service since January 2002 and is accepted on all six of the County's bus operators: South Coast Area Transit (SCAT)-bus; Simi Valley Transit-bus; Thousand Oaks Transit-bus; Camarillo Area Transit (CAT)-bus; Moorpark Transit-bus; and VISTA (Intercity Service). The Go Ventura program uses ISO 14443 Type B contact and contactless smartcards, where the contact mode is used to load value to cards at the sales office terminals and the contactless mode is used to deduct fares boarding the buses. Cardholders can load value to their card on board buses (except Simi Valley Transit and SCAT), via the Internet, at sales outlets, by phone, or by mailing a check to the customer service center. The Go Ventura system also allows Cal State University Channel Islands (CSUCI) to brand and provide smartcards usable for unlimited trips throughout the County bus system. Along with smartcard usage statistics, the system incorporates automatic passenger counting and provides sophisticated statistical analysis of system use. Go Ventura cards are issued to social services clients from various agencies within Ventura County. The system is scheduled to be upgraded next year following 5 full years of successful service. 3.1.7.1 Fare Policies The following fare policies and customer features define the Go Ventura program: Card Fee--No charge. $5 for card replacement; Fare Products--e-cash, monthly passes; Fare Categories--Full fare, student, and senior/disabled; and Other Features--Balance protection/fare replacement. 3.1.7.2 Transit Benefits Program None are available. 3.1.7.3 Loyalty Programs Cardholders receive a 10-percent discount for using their e-cash to board the system.