• Front Matter R1-R9

• Summary 1-2

• Synthesis Organization 3-4

• Chapter Two - Synthesis Survey Methodology 5-6

• Current Use of Web-Based Surveys in Transit Industry 7-7

• Frequency, Types, and Areas of Usage of Transit Surveys Currently Being Conducted 8-11

• Areas Where Web-Based Survey Techniques Are Most Effective 12-15

• Methods Being Employed for Web-Based Surveys 16-19

• Questionnaire Design and Formatting 20-21

• Coverage and Unit Nonresponse Error Among Different Surveys Types 22-24

• Coverage Error 25-26

• Nonresponse Error in Web Surveys 27-28

• Successful Practices and Challenges in Conducting Web-Based Transit Surveys 29-30

• Multi-Method Surveys to Mitigate Coverage Error 31-31

• Conclusions 32-33

• Chapter Five - Technology 34-37

• NJ Transit Rail ePanel 38-42

• Tri-County Metropolitan Transportation District of Oregon Interative Map Study 43-46

• Chapter Seven - Conclusions 47-48

• References 49-49

• Glossary 50-50

• Appendix A - Synthesis Survey 51-61

• Appendix B - Agencies Responding to Survey 62-62

• Appendix C - Tabulations for Synthesis Survey 63-104

• Abbreviations used without definitions in TRB publications 105-105

Adler, Thomas Jay, Spitz, Gregory Mark, Niles, Frances L, Transportation Research Board " Methods Being Employed for Web-Based Surveys ." TCRP Synthesis 69: Web-Based Survey Techniques . Washington, DC: The National Academies Press, 2007 .

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