Web-Based Survey Techniques (2006)

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49 1. Dillman, D.A., Mail and Internet Surveys: The Tailored Design Method, John Wiley & Sons, Inc., New York, N.Y., 2000. 2. Spitz, G., J. Pepper, F. Niles, V. Chakravarti, and T. Adler, “Using a Web-Based Longitudinal Panel to Measure Customer Satisfaction,” Presented at the 83rd Annual Meeting of the Transportation Research Board, Washington, D.C., Jan. 11–15, 2004. 3. Diggle, P.J., P. Heagerty, K. Liang, and S.L. Zeger, Analysis of Longitudinal Data, Oxford University Press, Oxford, England, 1994. 4. Adler, T., L. Rimmer, and D. Carpenter, “Use of an Internet-Based Household Travel Diary Survey Instru- ment,” Transportation Research Record 1804, Trans- portation Research Board, National Research Council, Washington, D.C., 2002, pp. 134–143. 5. McGuckin, N., S. Liss, and M. Keyes, “Hang-Ups— Looking at Nonresponse in Telephone Surveys,” Pre- sented at International Conference on Transport Survey Quality and Innovation, Kruger National Park, South Africa, Aug. 2001. 6. Stopher, P. and P. Jones, Transport Survey Quality and Innovation, Pergamon, New York, N.Y., 2003. 7. September 2005 Tracking Survey, Pew Internet & American Life Project, Washington, D.C. [Online]. Available: http:// www.pewInternet.org/trends/User_Demo_12.05.05.htm. 8. Day, J., A. Janus, and J. Davis, Computer and Internet Use in the United States: 2003, U.S. Census Bureau, U.S. Department of Commerce Economics and Statistics Administration, Washington, D.C., 2005. 9. Schaller, B., TCRP Synthesis of Transit Practice 43: Effec- tive Use of Transit Websites, Transportation Research Board, National Research Council, Washington, D.C., 2002, 79 pp. 10. Statistical Policy Working Paper 38: Summary Report of the FCSM–GSS Workshop on Web-Based Data Col- lection, Federal Committee on Statistical Methodology, Washington, D.C., Dec. 2004. REFERENCES