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49 REFERENCES 1. Dillman, D.A., Mail and Internet Surveys: The Tailored Quality and Innovation, Kruger National Park, South Design Method, John Wiley & Sons, Inc., New York, Africa, Aug. 2001. N.Y., 2000. 6. Stopher, P. and P. Jones, Transport Survey Quality and 2. Spitz, G., J. Pepper, F. Niles, V. Chakravarti, and Innovation, Pergamon, New York, N.Y., 2003. T. Adler, "Using a Web-Based Longitudinal Panel to 7. September 2005 Tracking Survey, Pew Internet & American Measure Customer Satisfaction," Presented at the 83rd Life Project, Washington, D.C. [Online]. Available: http:// Annual Meeting of the Transportation Research Board, Washington, D.C., Jan. 1115, 2004. 8. Day, J., A. Janus, and J. Davis, Computer and Internet 3. Diggle, P.J., P. Heagerty, K. Liang, and S.L. Zeger, Use in the United States: 2003, U.S. Census Bureau, Analysis of Longitudinal Data, Oxford University Press, U.S. Department of Commerce Economics and Statistics Oxford, England, 1994. Administration, Washington, D.C., 2005. 4. Adler, T., L. Rimmer, and D. Carpenter, "Use of an 9. Schaller, B., TCRP Synthesis of Transit Practice 43: Effec- Internet-Based Household Travel Diary Survey Instru- tive Use of Transit Websites, Transportation Research ment," Transportation Research Record 1804, Trans- Board, National Research Council, Washington, D.C., portation Research Board, National Research Council, 2002, 79 pp. Washington, D.C., 2002, pp. 134143. 10. Statistical Policy Working Paper 38: Summary Report 5. McGuckin, N., S. Liss, and M. Keyes, "Hang-Ups-- of the FCSMGSS Workshop on Web-Based Data Col- Looking at Nonresponse in Telephone Surveys," Pre- lection, Federal Committee on Statistical Methodology, sented at International Conference on Transport Survey Washington, D.C., Dec. 2004.