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27 CHAPTER SIX SUMMARY AND ANALYSIS OF QUESTIONNAIRE RESULTS REGARDING KNOWLEDGE MANAGEMENT STAFFING: QUESTIONS 1319 Question 13 asked responders to specify specific staff by job there is overlap or confusion about who is supposed to do title assigned to KM responsibilities with full-time equiva- what." Figure 7 summarizes the results. These results corre- lents (FTEs). Table F9 in Appendix F shows staffing by indi- spond to the earlier ones regarding authority, leadership, and vidual STA. Figure 6 displays the cumulative results for all responsibility, where responsibility was shown to be diffuse. 14 responding STAs. The figure shows that STAs rely most Table F11 in Appendix F provides detailed results by STA on IT professionals and records managers to perform KM and Table F12 contains a few comments from STAs. tasks. This runs contrary to the trans-discipline approach dis- cussed previously in this report. Additionally, the literature DOES YOUR STATE TRANSPORTATION AGENCY survey contains many examples encouraging IT to play an HAVE A SINGLE POINT OF CONTACT BY WHICH enabling rather than a driving role. Also, there is no appar- INDIVIDUALS FROM WITHIN OR WITHOUT THE ent, clear career path for employees who may want to serve AGENCY CAN OBTAIN PUBLISHED INFORMATION OR DOCUMENTS, their organization in a KM role. SUCH AS RESEARCH REPORTS? ARE KNOWLEDGE MANAGEMENT Question 15 deals with how easily employees can obtain RESPONSIBILITIES CLEARLY DEFINED? published information, whether emanating their own or from other agencies. The question explores the overall efficiency Question 14 asked a simple question: are KM responsibili- of obtaining documents in which knowledge has been cap- ties clearly defined? The possible answers were "yes" or "no, tured explicitly. This is important because typically these are 30 25 Number of FTEs 20 15 10 5 0 s s s ns t ts f ts er ff er or af al er al ta lis is ag ag ia St pp on on ag tS al r ia an an ra gt Su ci si si an or ec M M ib e M es es pp M Sp Sp al L ns ng s of of s ric Su rd al s/ Pr rd Pr l io ni ca on er o le at o ai S ec IT gt ni C ag ec si M el Tr M h /R es ER R an R ec ng e of er M dg T xi Pr m a/ R le de r to H Pa w us /In no C ng K ni an Sc FIGURE 6 Knowledge management staffing in FTEs. ERMS = electronic records management system.