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28 YES (8 responses) YES we have NO we do not have a single point of NO a single point of contact There is confusion, contact (12 responses) overlap about who (9 responses) is supposed to do what (14 responses) FIGURE 7 Are knowledge management FIGURE 8 Single point of contact for obtaining responsibilities clearly defined? published documents. high-level consensus documents containing the results of library functional unit. Table 1 shows that most states with hard-won, costly research. The ability to obtain efficiently an existing KM program do have a formal library function such documents makes professional work easier and can help and at least one professional librarian on staff. See Tables to avoid repeating research. Figure 8 summarizes the results. 15F and 17F for detailed results by STA and Tables 16F and Although more STAs had such a point of contact then did 18F for comments regarding libraries and librarians. not, 21 STAs responded, possibly indicating that in general STAs are weak in this regard and in many cases lack coher- ent internal practices to make published information readily KNOWLEDGE MANAGEMENT BUDGETS available. Questions 18 and 19 dealt with KM budgets. Virginia DOT alone has a line item in the enterprise-wide budget. Califor- DOES A LIBRARY FUNCTION EXIST? DOES nia, Iowa, Kentucky, and Texas have a line item in a divi- YOUR STATE TRANSPORTATION AGENCY sional or department budget. Fifteen others reported no HAVE AT LEAST ONE PROFESSIONAL LIBRARIAN ON STAFF? specific KM budget allocation. In spite of that, Virginia and Utah were able to approximate total budgets amounts Question 16 determined whether an STA does have a formal at $850,000 and $1 million, respectively. Note that Utah's library. Of the 18 DOTs responding affirmatively to Ques- budget includes microfilming plus publication and two FTEs. tion 16 regarding the existence of a library function that deals It is apparent that costs for KM practices are dispersed through- mostly with external publications and provides formal and out organizations, with no clear definition as to what is or is informal links and access to published references, etc., 16 not included, and virtually no STAs were able to provide even also have a professional librarian as lead staff member in the an approximation of actual costs.

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29 TABLE 1 CORRELATION OF FORMAL LIBRARY FUNCTION, LIBRARIAN ON STAFF, AND EXISTENCE OF KNOWLEDGE MANAGEMENT PROGRAM Formal Library Professional Librarian STA Function on Staff KM Program Exists Arizona Yes Yes Yes California Yes Yes Yes Iowa Yes Yes Yes Idaho Yes Noa Yes Kansas Yes Yes Yes Kentucky Yes No Yes Massachusetts Yes Yes No Michigan No No Yes Minnesota Yes Yes Yes Missouri Yes Yes Yes Montana Yes Yes Yes Nebraska Yes Yes Yes New Brunswick No No Yes New Jersey Yes Yes Yes Nevada Yes Yes No Ohio Yes Yes Yes Pennsylvania Yes Yes Yes Texas Yes Yes Yes Utah Yes Yes Yes Virginia Yes Yes Yes Vermont Yes Nob Yes a Library is staffed by Research Program Manager and Research Program Assistant. b Librarian on contract assisted in cataloging function.