• Front Matter R1-R10

• Summary 1-7

• Methodology and Organization of Report 8-8

• Definitions and Terminology 9-9

• Knowledge Management as Business Management Process 10-11

• Literature Survey Summary: Knowledge as an Asset 12-12

• Literature Survey Summary: Knowledge Management as Business Process 13-13

• Literature Survey Summary: Human Resource and Knowledge Management 14-14

• Literature Survey Summary: Success Factors Associated with Successful Knowledge Management Programs 15-15

• Literature Survey Summary: Specific Knowledge Management Practices 16-17

• Literature Survey Summary: Measuring Knowledge Management Effectiveness 18-18

• Synthesis of Practices Taken from Literature Survey on Leave-Taking 19-20

• Whom or Where Is Your State Transportation Institutional Memory Point of Contact? 21-22

• Who Exercises Strongest Leadership over Knowledge Management Practices? 23-23

• Are Authority, Leadership, and Day-to-Day Overall Responsibilities the Same for Both Physical and Electronic Resources? 24-25

• Does Your State Transportation Agency Have a Single Point of Contact by Which Individuals from Within or Without the Agency Can Obtain Published Information or Documents Such as Research Reports? 26-26

• Knowledge Managment Budgets 27-28

• Are Practices for Storing Knowledge Management Resources in Place? 29-30

• Where Are Captured Sources Stored? 31-31

• How Do Employees Identify and Find Knowledge Resources? 32-32

• Are Stored Knowledge Management Resources Readily Available for Use in Current Work and Decision Making? 33-33

• Is There an Established Practice for Destruction of Obsolete Knowledge Management Resources? 34-34

• Does Agency Have Knowledge Management Training and/or Mentoring Programs for Staff Transferred to New Jobs, New Hires, or those New to Leadership?What Initiatives Have Led to Successful Participation in Knowledge Management Practices? 35-36

• Virginia Department of Transportation 37-37

• Maryland State Highway Administration 38-38

• Texas Department of Transportation 39-39

• Interview with World Bank Knowledge Management Officer 40-40

• Knowledge Sharing at National Aeronautics and Space Administration 41-41

• Interview with National Aeronautics and Space Administration Knowledge Management Officer 42-43

• Chapter Eleven - Conclusions 44-47

• References 48-50

• Bibliography 51-51

• Appendix A - Survey Questionnaire 52-63

• Appendix B - Questionnaire Responders 64-65

• Appendix C - Detailed Results for Question 1 66-67

• Appendix D - Detailed Results for Questions 2-4 68-70

• Appendix E - Detailed Results for Question 5 71-72

• Appendix F - Detailed Results for Questions 6-17 73-82

• Appendix G - Detailed Results for Questions 20-33 83-91

• Appendix H - Detailed Results for Questions 34-37 92-94

• Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking 95-98

• Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing OrganizationsRegarding Knowledge Management 99-100

• Appendix K - Annotated Literature Survey on Knowledge Management Practices 101-110

• Appendix L - Annotated Survey of Other Knowledge Management Resources 111-112

• Abbreviations used without definitions in TRB publications 113-113

Ward, Maryanne, Transportation Research Board " Are Practices for Storing Knowledge Management Resources in Place? ." NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices . Washington, DC: The National Academies Press, 2007 .

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