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NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices (2007)
National Cooperative Highway Research Program Synthesis Program (NCHRPSYN)

Citation Manager

Ward, Maryanne, Transportation Research Board. "Where Are Captured Sources Stored?." NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press, 2007.

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Page
31
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Page
31
Front Matter (R1-R10)
Summary (1-7)
Methodology and Organization of Report (8-8)
Definitions and Terminology (9-9)
Knowledge Management as Business Management Process (10-11)
Literature Survey Summary: Knowledge as an Asset (12-12)
Literature Survey Summary: Knowledge Management as Business Process (13-13)
Literature Survey Summary: Human Resource and Knowledge Management (14-14)
Literature Survey Summary: Success Factors Associated with Successful Knowledge Management Programs (15-15)
Literature Survey Summary: Specific Knowledge Management Practices (16-17)
Literature Survey Summary: Measuring Knowledge Management Effectiveness (18-18)
Synthesis of Practices Taken from Literature Survey on Leave-Taking (19-20)
Whom or Where Is Your State Transportation Institutional Memory Point of Contact? (21-22)
Who Exercises Strongest Leadership over Knowledge Management Practices? (23-23)
Are Authority, Leadership, and Day-to-Day Overall Responsibilities the Same for Both Physical and Electronic Resources? (24-25)
Does Your State Transportation Agency Have a Single Point of Contact by Which Individuals from Within or Without the Agency Can Obtain Published Information or Documents Such as Research Reports? (26-26)
Knowledge Managment Budgets (27-28)
Are Practices for Storing Knowledge Management Resources in Place? (29-30)
Where Are Captured Sources Stored? (31-31)
How Do Employees Identify and Find Knowledge Resources? (32-32)
Are Stored Knowledge Management Resources Readily Available for Use in Current Work and Decision Making? (33-33)
Is There an Established Practice for Destruction of Obsolete Knowledge Management Resources? (34-34)
Does Agency Have Knowledge Management Training and/or Mentoring Programs for Staff Transferred to New Jobs, New Hires, or those New to Leadership?What Initiatives Have Led to Successful Participation in Knowledge Management Practices? (35-36)
Virginia Department of Transportation (37-37)
Maryland State Highway Administration (38-38)
Texas Department of Transportation (39-39)
Interview with World Bank Knowledge Management Officer (40-40)
Knowledge Sharing at National Aeronautics and Space Administration (41-41)
Interview with National Aeronautics and Space Administration Knowledge Management Officer (42-43)
Chapter Eleven - Conclusions (44-47)
References (48-50)
Bibliography (51-51)
Appendix A - Survey Questionnaire (52-63)
Appendix B - Questionnaire Responders (64-65)
Appendix C - Detailed Results for Question 1 (66-67)
Appendix D - Detailed Results for Questions 2-4 (68-70)
Appendix E - Detailed Results for Question 5 (71-72)
Appendix F - Detailed Results for Questions 6-17 (73-82)
Appendix G - Detailed Results for Questions 20-33 (83-91)
Appendix H - Detailed Results for Questions 34-37 (92-94)
Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking (95-98)
Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing OrganizationsRegarding Knowledge Management (99-100)
Appendix K - Annotated Literature Survey on Knowledge Management Practices (101-110)
Appendix L - Annotated Survey of Other Knowledge Management Resources (111-112)
Abbreviations used without definitions in TRB publications (113-113)

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OCR for page 31
32 14 No. of STAs Selecting 12 10 8 6 4 2 0 Have clear strategy Employees generally Storage processes Storage process for storing explicit understand what needs well-defined for some well-defined for knowledge assets to be stored and how to critical resources, physical but not get resources from their such as legal and for electronic possession into storage financial, but not for all resources FIGURE 9 Practices for storing knowledge management resources. in place; however, not found was a pattern of intentional- WHERE ARE CAPTURED SOURCES STORED? ity regarding storing knowledge resources specifically with the idea of reuse and application to new work. In addi- Question 24 was a follow-up to Question 23. See Table G7 tion, 15 STAs reported written procedures; however, in in Appendix G for specific results by STA and Table G8 for most cases, they pertained only to retention of hardcopy comments. Figure 10 summarizes the results. Most STAs document storage. chose multiple selections, indicating that a combination of 16 14 12 No. of STAs Selecting 10 8 6 4 2 0 Physical resources Electronic Stored short-term on Store Other stored in agency- resources stored PCs or group-level outside owned archives in enterprise- servers. No agency level repository organized approach or central repository FIGURE 10 Where are explicit knowledge management resources stored?