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34 18 16 14 No. of STAs Selecting 12 10 8 6 4 2 0 Physical Physical storage Repository for Repository for storage uses established electronic electronic infrastructure records management resources has resources is is adequate practices adequate capacity backed up for long-term routinely storage FIGURE 12 Adequacy of storage infrastructure. tion. Note that multiple selections were allowed. Two DOTs written procedures in place to guide identifying and find- (Iowa and Montana) reported having an enterprise-wide ing resources. database system. Eight (Arizona, California, Idaho, Kansas, Missouri, Ohio, Utah, and Virginia) reported having an ARE STORED KNOWLEDGE MANAGEMENT intranet portal. Note that the two most commonly selected RESOURCES READILY AVAILABLE FOR USE responses show lack of an overall unified approach. Focus is IN CURRENT WORK AND DECISION MAKING? on the departments or work units, or the type of resource. The point of view is from that of "who owns the resource," rather Question 30 queried whether KM resources are readily avail- than on handling knowledge overall as a single asset, with able for current work and decision making. Again, with regard the focus on facilitating the searcher's need to obtain prior to Question 28, it probed the availability of KM resources as knowledge to apply to current work. they move from tacit into explicit forms. Multiple selections were allowed. See Table G12 in Appendix G for detailed The Virginia DOT commented that an enterprise-wide results for each STA and Table G13 for comments. taxonomy, based on the Transportation Research The- saurus, is under development to allow people to search Table 5 summarizes availability, sorted by frequency of multiple repositories simultaneously. Four DOTs, Kansas, selection. Note that two STAs--Massachusetts and Ohio-- Kentucky, Missouri, and Nevada, reported having active have a "push" or proactive system in place. Seven STAs TABLE 4 HOW DO EMPLOYEES IDENTIFY AND FIND KNOWLEDGE RESOURCES? No. of DOTs Selecting Methods of Identifying and Finding Resources We have various finding tools, depending on who is managing the resource (e.g., library, 17 records management, KM, archives, IT, division staff, etc.) We have a mix of databases and manual (hardcopy) indexes 17 We have a plethora of databases, clearinghouse-type websites, and portal-type web pages, 12 depending on the division/work group, resource type, or some other criteria. There is no central access point; one has to access each individually We mostly rely on knowledgeable individuals to help us find resources 9 Our intranet portal ties resources together and provides links or keyword-type index data to help 8 find most resources, electronic or physical We search an enterprise-wide database(s), populated with meta-data, to find most resources that 2 have been captured, stored, and preserved