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49 REFERENCES A Guideline for Intellectual Capital Statements--A Key to Davenport, T.H., Thinking for a Living, Harvard Business Knowledge Management, Danish Agency for Trade and School Press, Boston, Mass., 2005. Industry, Copenhagen, Denmark, 2001, 112 pp. [Online]. Davenport, T.H. and J. Glaser, "Just-in-Time Delivery Available: Comes to Knowledge Management," Reprint R0207H, publ/2001/AGuidelineforIntellectualCapitalStatements/ Harvard Business Review, July 2002, pp. 107111. videnUK.pdf [Feb. 20, 2006]. Davenport, T.H., D.W. DeLong, and M.C. Beers, "Suc- Australian Standard: Knowledge Management--A Guide, cessful Knowledge Management Projects," MIT Sloan AS 5037-2005, 2nd ed., Standards Australia, Sydney, Management Review, Vol. 39, No. 2, Winter 1998, Australia, Oct. 10, 2005, 76 pp. pp. 4357. Bates, S., "Think Tank Warns of Impending Brain Drain," de Holan, P.M., N. Phillips, and T.B. Lawrence, "Managing HRMagazine, Alexandria, Va., May 2003, 10 pp. Organizational Forgetting," MIT Sloan Management Re- Boiko, B., Content Management Bible, Hungry Minds, New view, Winter 2004, pp. 4551. York, N.Y., 2002, 966 pp. DiCesare, F.P. and P. Demers, "Reengineering the Bridge Burk, M., "Communities of Practice," Public Roads, Vol. 63, Inspection Process to Enable a Knowledge Management No. 6, May/June 2003 [Online]. Available: http://www. Solution," Eighth International Bridge Management Con- [Jan. 12, 2006]. ference, Denver, Colo., Apr. 2628, 1999. Burk, M., "Knowledge Management: Everyone Benefits Drucker, P.F., The Age of Discontinuity: Guidelines to Our by Sharing Information," Public Roads, Vol. 63, No. 3, Changing Society, Harper & Row, New York, N.Y., 1969. Nov./Dec. 1999 [Online]. Available: Drucker, P.F., "The Future That Has Already Happened," [Jan. 13, 2006]. Harvard Business Review, Sept.Oct. 1997, p. 24. Bush, A.A. and A. Tiwana, "Designing Sticky Knowledge El-Diraby, T.E. and K.F. Kashif, "Distributed Ontology Architecture for Knowledge Management in Highway Networks," Communications of the ACM, Vol. 48, No. 5, Construction," Journal of Construction Engineering and May 2005, pp. 6771. Management, May 2005, pp. 591603. Carroll, J.S., Knowledge Management in High-Hazard Encyclopedia of Communities of Practice in Information and Industries: Accident Precursors as Practice, National Knowledge Management, E. Coates and S. Clarke, Eds., Academy of Engineering, National Research Council, Idea Group Reference, Hershey, Pa., 2006. Washington, D.C., 2004 [Online]. Available: http://www. Encyclopedia of Knowledge Management, D. Schwartz, Ed., [Jan. Idea Group Reference, Hershey, Pa., 2006. 12, 2006]. (Note: this document is also available from the European Guide to Good Practice in Knowledge Manage- National Academy of Engineering, but that version excludes ment, Part 1: Knowledge Management Framework, a bibliography, which this author found to be useful.) CEN Workshop Agreement CWA 14924-1:2004, Euro- Chang-Albitres, C.M. and P.E. Krugler, A Summary of pean Committee for Standardization, Brussels, Belgium, Knowledge Management Information Gathered from Lit- Mar. 2004, 6 pp. erature, Web Sites, and State Departments of Transporta- European Guide to Good Practice in Knowledge Manage- tion, Texas Transportation Institute, Texas A&M Univer- ment, Part 2: Organizational Culture, CEN Workshop sity, College Station, Feb. 2005, 41 pp. Agreement CWA 14924-5:2004, European Committee Cleveland, A.B., "Knowledge Management: Why It's Not an for Standardization, Brussels, Belgium, Mar. 2004, 53 Information Technology Issue," Journal of Management pp. [Online]. Available: in Engineering, Nov./Dec. 1999, 28 pp. businessdomains/businessdomains/isss/cwa/knowledge+ Coffey, J.W., T.C. Eskridge, and D.P. Sanchez, "A Case management.asp [Feb. 16, 2006]. Study in Knowledge Elicitation for Institutional Memory European Guide to Good Practice in Knowledge Manage- Preservation Using Concept Maps," Proceedings of the ment, Part 3: SME Implementation, CEN Workshop First International Conference on Concept Mapping, Agreement CWA 14924-3:2004, European Committee Pamplona, Spain, 2004. for Standardization, Brussels, Belgium, Mar. 2004, 77 Cohen, A., "Libraries, Knowledge Management, and Com- pp. [Online]. Available: munities of Practice," Information Outlook, Special businessdomains/businessdomains/isss/cwa/knowledge+ Libraries Association, Vol. 10, No. 1, Jan. 2006, pp. 3437. management.asp [Feb. 16, 2006]. Conte, C., "Expert Exodus," Governings, Feb. 2006 [Online]. European Guide to Good Practice in Knowledge Manage- Available: ment, Part 4: Guidelines for Measuring KM, CEN Work- Cross, R.L. and L. Baird, "Technology Is Not Enough," shop Agreement CWA 14924-4:2004, European Commit- Reprint 4135, Sloan Management Review, Spring 2000, tee for Standardization, Brussels, Belgium, Mar. 2004, 33 pp. 6973. pp. [Online]. Available:

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