Cover Image

Not for Sale



View/Hide Left Panel
Click for next page ( 49


The National Academies | 500 Fifth St. N.W. | Washington, D.C. 20001
Copyright © National Academy of Sciences. All rights reserved.
Terms of Use and Privacy Statement



Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
Intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text on the opening pages of each chapter. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

Do not use for reproduction, copying, pasting, or reading; exclusively for search engines.

OCR for page 48
49 REFERENCES A Guideline for Intellectual Capital Statements--A Key to Davenport, T.H., Thinking for a Living, Harvard Business Knowledge Management, Danish Agency for Trade and School Press, Boston, Mass., 2005. Industry, Copenhagen, Denmark, 2001, 112 pp. [Online]. Davenport, T.H. and J. Glaser, "Just-in-Time Delivery Available:http://www.videnskabsministeriet.dk/fsk/ Comes to Knowledge Management," Reprint R0207H, publ/2001/AGuidelineforIntellectualCapitalStatements/ Harvard Business Review, July 2002, pp. 107111. videnUK.pdf [Feb. 20, 2006]. Davenport, T.H., D.W. DeLong, and M.C. Beers, "Suc- Australian Standard: Knowledge Management--A Guide, cessful Knowledge Management Projects," MIT Sloan AS 5037-2005, 2nd ed., Standards Australia, Sydney, Management Review, Vol. 39, No. 2, Winter 1998, Australia, Oct. 10, 2005, 76 pp. pp. 4357. Bates, S., "Think Tank Warns of Impending Brain Drain," de Holan, P.M., N. Phillips, and T.B. Lawrence, "Managing HRMagazine, Alexandria, Va., May 2003, 10 pp. Organizational Forgetting," MIT Sloan Management Re- Boiko, B., Content Management Bible, Hungry Minds, New view, Winter 2004, pp. 4551. York, N.Y., 2002, 966 pp. DiCesare, F.P. and P. Demers, "Reengineering the Bridge Burk, M., "Communities of Practice," Public Roads, Vol. 63, Inspection Process to Enable a Knowledge Management No. 6, May/June 2003 [Online]. Available: http://www. Solution," Eighth International Bridge Management Con- tfhrc.gov [Jan. 12, 2006]. ference, Denver, Colo., Apr. 2628, 1999. Burk, M., "Knowledge Management: Everyone Benefits Drucker, P.F., The Age of Discontinuity: Guidelines to Our by Sharing Information," Public Roads, Vol. 63, No. 3, Changing Society, Harper & Row, New York, N.Y., 1969. Nov./Dec. 1999 [Online]. Available: http://www.tfhrc.gov Drucker, P.F., "The Future That Has Already Happened," [Jan. 13, 2006]. Harvard Business Review, Sept.Oct. 1997, p. 24. Bush, A.A. and A. Tiwana, "Designing Sticky Knowledge El-Diraby, T.E. and K.F. Kashif, "Distributed Ontology Architecture for Knowledge Management in Highway Networks," Communications of the ACM, Vol. 48, No. 5, Construction," Journal of Construction Engineering and May 2005, pp. 6771. Management, May 2005, pp. 591603. Carroll, J.S., Knowledge Management in High-Hazard Encyclopedia of Communities of Practice in Information and Industries: Accident Precursors as Practice, National Knowledge Management, E. Coates and S. Clarke, Eds., Academy of Engineering, National Research Council, Idea Group Reference, Hershey, Pa., 2006. Washington, D.C., 2004 [Online]. Available: http://www. Encyclopedia of Knowledge Management, D. Schwartz, Ed., riskinstitute.org/newsite/uploads/NAE_127-136.pdf [Jan. Idea Group Reference, Hershey, Pa., 2006. 12, 2006]. (Note: this document is also available from the European Guide to Good Practice in Knowledge Manage- National Academy of Engineering, but that version excludes ment, Part 1: Knowledge Management Framework, a bibliography, which this author found to be useful.) CEN Workshop Agreement CWA 14924-1:2004, Euro- Chang-Albitres, C.M. and P.E. Krugler, A Summary of pean Committee for Standardization, Brussels, Belgium, Knowledge Management Information Gathered from Lit- Mar. 2004, 6 pp. erature, Web Sites, and State Departments of Transporta- European Guide to Good Practice in Knowledge Manage- tion, Texas Transportation Institute, Texas A&M Univer- ment, Part 2: Organizational Culture, CEN Workshop sity, College Station, Feb. 2005, 41 pp. Agreement CWA 14924-5:2004, European Committee Cleveland, A.B., "Knowledge Management: Why It's Not an for Standardization, Brussels, Belgium, Mar. 2004, 53 Information Technology Issue," Journal of Management pp. [Online]. Available: http://www.cenorm.be/cenorm/ in Engineering, Nov./Dec. 1999, 28 pp. businessdomains/businessdomains/isss/cwa/knowledge+ Coffey, J.W., T.C. Eskridge, and D.P. Sanchez, "A Case management.asp [Feb. 16, 2006]. Study in Knowledge Elicitation for Institutional Memory European Guide to Good Practice in Knowledge Manage- Preservation Using Concept Maps," Proceedings of the ment, Part 3: SME Implementation, CEN Workshop First International Conference on Concept Mapping, Agreement CWA 14924-3:2004, European Committee Pamplona, Spain, 2004. for Standardization, Brussels, Belgium, Mar. 2004, 77 Cohen, A., "Libraries, Knowledge Management, and Com- pp. [Online]. Available: http://www.cenorm.be/cenorm/ munities of Practice," Information Outlook, Special businessdomains/businessdomains/isss/cwa/knowledge+ Libraries Association, Vol. 10, No. 1, Jan. 2006, pp. 3437. management.asp [Feb. 16, 2006]. Conte, C., "Expert Exodus," Governings, Feb. 2006 [Online]. European Guide to Good Practice in Knowledge Manage- Available: http://www.governng.com/articles/2know.htm. ment, Part 4: Guidelines for Measuring KM, CEN Work- Cross, R.L. and L. Baird, "Technology Is Not Enough," shop Agreement CWA 14924-4:2004, European Commit- Reprint 4135, Sloan Management Review, Spring 2000, tee for Standardization, Brussels, Belgium, Mar. 2004, 33 pp. 6973. pp. [Online]. Available: http://www.cenorm.be/cenorm/

OCR for page 48
50 businessdomains/businessdomains/isss/cwa/knowledge+ 2005 [Online]. Available: http://proquest.umi.com/pqdweb management.asp [Feb. 16, 2006]. [Feb. 8, 2006]. European Guide to Good Practice in Knowledge Manage- "Knowledge Sharing," The World Bank Group, World Bank ment, Part 5: KM Terminology, CEN Workshop Agreement Institute (WBI), Washington, D.C., 2006 [Online]. Avail- CWA 14924-2:2004, European Committee for Standardiza- able: http://web.worldbank.org/WBSITE/EXTERNAL/ tion, Brussels, Belgium, Mar. 2004, 29 pp. [Online]. Avail- WBI/0,,contentMDK:20251495menuPK:204788page able: http://www.cenorm.be/cenorm/businessdomains/ PK:209023piPK:207535 theSitePK:213799,00.html businessdomains/isss/cwa/knowledge+management.asp [Apr. 12, 2006]. [Feb. 16, 2006]. Kucza, T., Knowledge Management Process Model, VTT Geiger, D., P. Wells, P. Bugas-Schramm, L. Love, Publications 455, Technical Research Centre of Finland, S. McNeil, and D. Merida, Transportation Asset Manage- Espoo, Finland, 2001, 104 pp. [Online]. Available: http:// ment in Australia, Canada, England, and New Zealand, virtual.vtt.fi/inf/pdf/publications/2001/P455.pdf [Feb. 28, Office of International Programs, Office of Policy, Federal 2006]. Highway Administration, Nov. 2005, 162 pp. [Online]. Leonard-Barton, D., Wellsprings of Knowledge: Building and Available at: http://international.fhwa.dot.gov/assetman- Sustaining the Sources of Innovation, Harvard Business agement/2005tam.pdf [May 22, 2006]. School Press, Boston, Mass., 1995. Gilmour, D, "How to Fix Knowledge Management," Har- Lesser, E., The Maturing Workforce--Managing the Crisis vard Business Review, Oct. 2003, pp. 1617. Before It Hits, Learning Circuits, American Society for Gordon, R. and D. Grant, "Knowledge Management or Training and Development, Alexandria, Va., 2006 [Online]. Management of Knowledge? Why People Interested in Available: http://www.learningcircuits.org/2006/January/ Knowledge Management Need to Consider Foucault lesser.htm. and the Construct of Power," Tamara: Journal of Criti- Lesser, E. and L. Prusak, "Preserving Knowledge in an cal Postmodern Organization Science, Vol. 3, No. 2, Uncertain World," MIT Sloan Management Review, Fall 2005, 12 pp. 2001, pp. 101102. Gupta, A.K. and V. Govindarajan, "Knowledge Management's Liebowitz, J.B., "Developing Metrics for Determining Knowl- Social Dimension: Lessons from Nucor Steel," MIT Sloan edge Management Success: A Fuzzy Logic Approach," Management Review, Vol. 42, No. 1, Fall 2000, pp. 7180. Issues in Information Systems, Vol. 6, No. 2, 2005, Halladay, M. and M. Burk, "Sharing What We Know: pp. 3642. Leveraging Innovation Through Knowledge Manage- Liebowitz, J.B., D. Rubinstein-Montano, J. McCaw, ment in the Transportation Community," AASHTO Quar- J. Buchwalter, and C. Browning, The Knowledge Audit, terly, Vol. 77, No. 2, Spring 1998, pp. 3236. Apr. 9, 2002 [Online]. Available: http://www.impactal- Hammer, M., D. Leonard, and T. Davenport, "Why Don't We liance.org/ev.php?ID=1383_201&ID2=DO_TOPIC [Jan. Know More About Knowledge," Reprint 45402, MIT Sloan 12, 2006]. Management Review, Summer 2004, pp. 1418. [Online]. Mihai, F. and J. Robertson, "Applying Knowledge Manage- Available: http://www.trb.org/committees/datasection/Data ment Principles for Implementing a Road Information Section-Metadata.pdf. System at Main Roads Western Australia," Proceedings of Hammer, M., "Communities of Practice Are Tools for Knowl- the 21st AARB and 11th REAA Conference: Transport, edge Management," The Road Ahead, Dec. 2005, 12 pp. Our Highway to a Sustainable Future, Cairns, Australia, [Online]. Available: http://www.vtrc.net/vtttc/newsletters. May 1823, 2003. htm [Jan. 13, 2006]. NASA: Better Mechanisms Needed for Sharing Lessons Information Standards Organization, Dublin Core Metadata Learned, GAO-02-195, Report to the Subcommittee on Element Set, ANSI/NISO Z39.85-2001, NISO Press, Space and Aeronautics, U.S. General Accounting Bethesda, Md., 2001 [Online]. Available: http://www.niso. Office, Washington, D.C., Jan. 2002, 50 pp. [Online]. org/standards/resources/Z39-85.pdf?CFID=22712802& Available: http://www.gao.gov/new.items/d02195.pdf CFTOKEN=45650674 [Feb. 27, 2006]. [Feb. 22, 2006]. Jarboe, K.P., Knowledge Management as an Economic Nonaka, I. and H. Takeuchi, The Knowledge-Creating Com- Development Strategy, U.S. Economic Development pany: How Japanese Companies Create the Dynamics of Administration, Washington, D.C., 2001, 36 pp. [Online]. Innovation, Oxford University Press, New York, N.Y., Available: http://www.eda.gov/ImageCache/EDAPublic/ 1995. documents/pdfdocs/1g3lr_5f6_5fjarboe_2epdf/v1/1g3lr_ Powers, V.J., Knowledge Retention Captures Critical 5f6_5fjarboe.pdf [Feb. 22, 2006]. Knowledge Before Baby Boomers Walk Away, American Kahren, F.M., "Attrition Management: Application Opportu- Productivity and Quality Center, Houston, Tex. [Online]. nities for Transit Organizations," Rail Transit Conference, Available: http://www.apqc.org/portal/apqc/ksn?paf_gear_ Miami, Fla., June 69, 2004, 4 pp. id=contentgearhome&paf_dm=full&pageselect=include Kiger, P.J., "With Baby Boomers Graying, Employers Are &docid=112079 [Feb. 13, 2006]. Urged to Act Now to Avoid Skills Shortages," Workforce Quality Management Systems--Fundamentals and Vocabu- Management, Costa Mesa, Calif., Vol. 84, No. 13, Nov. 21, lary, International Standard ISO 9000:2000, 2nd ed., ISO--

OCR for page 48
51 International Organization for Standardization, Geneva, Stark, M., "High Turnover: Should You Care," Harvard Busi- Switzerland, Dec. 15, 2000, 29 pp. ness School Working Knowledge, Cambridge, Mass., 2004 Quality Management Systems--Guidelines for Perfor- [Online]. Available: http://hbswk.hbs.edu/item.jhtml?id= mance Improvements, International Standard ISO 9004: 4277&t=organizations [Feb. 13, 2006]. 2000, 2nd ed., ISO--International Organization for Thurm, S., "Companies Struggle to Pass on Knowledge That Standardization, Geneva, Switzerland, Dec. 15, 2000, Workers Acquire," The Wall Street Journal, Jan. 23, 2006, 56 pp. p. B1. Quality Management Systems--Requirements, International Transportation Research Thesaurus, Transportation Research Standard ISO 9001:2000, 3rd ed., ISO--International Board, National Research Council, Washington, D.C. Organization for Standardization, Geneva, Switzerland, [Online]. Available: http://ntlsearch.bts.gov.tris.trt.do Dec. 15, 2000, 23 pp. [Jan. 5, 2006]. Rao, M., "Overview: the Social Life of KM Tools," In Knowl- Wallentine, V., W. Hankley, and M. Zamfir-Bleyberg, edge Management Tools and Techniques: Practitioners Knowledge Management Technologies, Report K-TRAN: and Experts Evaluate KM Solutions, M. Rao, Ed., Elsevier KSU-00-5, Kansas Department of Transportation, Topeka, ButterworthHeineman, Oxford, United Kingdom, 2004, Aug. 2000, 42 pp. [Online]. Available: http://ntl.bts.gov/ 438 pp. lib/11000/11100/11137/KSU005.pdf [Feb. 28, 2006]. Seidman, W. and M. McCauley, "Saving Retiring Knowledge Yu, L., "Does Knowledge Sharing Pay Off," MIT Sloan Workers' `Secret Sauce'," Performance Improvement, Management Review, Vol. 46, No. 3, Spring 2005, p. 5. Vol. 44, No. 8, Sep. 2005, 5 pp. Zack, M.H., "Managing Codified Knowledge," MIT Sloan Snyder, W.M. and X. de Souza Briggs, Communities of Prac- Management Review, Vol. 40, No. 4, Summer 1999, tice: A New Tool for Government Managers, IBM Center for pp. 4558. the Business of Government, Nov. 2003 [Online]. Available: Zack, M.H., "Rethinking the Knowledge-Based Organiza- http://www.businessofgovernment.org/pdfs/snyder_report. tion," Reprint 44410, MIT Sloan Management Review, pdf [May 22, 2006]. Summer 2003, pp. 6771.