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Page 48
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2007. Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press. doi: 10.17226/14035.
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Page 48
Page 49
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2007. Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press. doi: 10.17226/14035.
×
Page 49
Page 50
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2007. Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press. doi: 10.17226/14035.
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Page 50

Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

49 A Guideline for Intellectual Capital Statements—A Key to Knowledge Management, Danish Agency for Trade and Industry, Copenhagen, Denmark, 2001, 112 pp. [Online]. Available:http://www.videnskabsministeriet.dk/fsk/ publ/2001/AGuidelineforIntellectualCapitalStatements/ videnUK.pdf [Feb. 20, 2006]. Australian Standard: Knowledge Management—A Guide, AS 5037-2005, 2nd ed., Standards Australia, Sydney, Australia, Oct. 10, 2005, 76 pp. Bates, S., “Think Tank Warns of Impending Brain Drain,” HRMagazine, Alexandria, Va., May 2003, 10 pp. Boiko, B., Content Management Bible, Hungry Minds, New York, N.Y., 2002, 966 pp. Burk, M., “Communities of Practice,” Public Roads, Vol. 63, No. 6, May/June 2003 [Online]. Available: http://www. tfhrc.gov [Jan. 12, 2006]. Burk, M., “Knowledge Management: Everyone Benefits by Sharing Information,” Public Roads, Vol. 63, No. 3, Nov./Dec. 1999 [Online]. Available: http://www.tfhrc.gov [Jan. 13, 2006]. Bush, A.A. and A. Tiwana, “Designing Sticky Knowledge Networks,” Communications of the ACM, Vol. 48, No. 5, May 2005, pp. 67–71. Carroll, J.S., Knowledge Management in High-Hazard Industries: Accident Precursors as Practice, National Academy of Engineering, National Research Council, Washington, D.C., 2004 [Online]. Available: http://www. riskinstitute.org/newsite/uploads/NAE_127-136.pdf [Jan. 12, 2006]. (Note: this document is also available from the National Academy of Engineering, but that version excludes a bibliography, which this author found to be useful.) Chang-Albitres, C.M. and P.E. Krugler, A Summary of Knowledge Management Information Gathered from Lit- erature, Web Sites, and State Departments of Transporta- tion, Texas Transportation Institute, Texas A&M Univer- sity, College Station, Feb. 2005, 41 pp. Cleveland, A.B., “Knowledge Management: Why It’s Not an Information Technology Issue,” Journal of Management in Engineering, Nov./Dec. 1999, 28 pp. Coffey, J.W., T.C. Eskridge, and D.P. Sanchez, “A Case Study in Knowledge Elicitation for Institutional Memory Preservation Using Concept Maps,” Proceedings of the First International Conference on Concept Mapping, Pamplona, Spain, 2004. Cohen, A., “Libraries, Knowledge Management, and Com- munities of Practice,” Information Outlook, Special Libraries Association, Vol. 10, No. 1, Jan. 2006, pp. 34–37. Conte, C., “Expert Exodus,” Governings, Feb. 2006 [Online]. Available: http://www.governng.com/articles/2know.htm. Cross, R.L. and L. Baird, “Technology Is Not Enough,” Reprint 4135, Sloan Management Review, Spring 2000, pp. 69–73. REFERENCES Davenport, T.H., Thinking for a Living, Harvard Business School Press, Boston, Mass., 2005. Davenport, T.H. and J. Glaser, “Just-in-Time Delivery Comes to Knowledge Management,” Reprint R0207H, Harvard Business Review, July 2002, pp. 107–111. Davenport, T.H., D.W. DeLong, and M.C. Beers, “Suc- cessful Knowledge Management Projects,” MIT Sloan Management Review, Vol. 39, No. 2, Winter 1998, pp. 43–57. de Holan, P.M., N. Phillips, and T.B. Lawrence, “Managing Organizational Forgetting,” MIT Sloan Management Re- view, Winter 2004, pp. 45–51. DiCesare, F.P. and P. Demers, “Reengineering the Bridge Inspection Process to Enable a Knowledge Management Solution,” Eighth International Bridge Management Con- ference, Denver, Colo., Apr. 26–28, 1999. Drucker, P.F., The Age of Discontinuity: Guidelines to Our Changing Society, Harper & Row, New York, N.Y., 1969. Drucker, P.F., “The Future That Has Already Happened,” Harvard Business Review, Sept.–Oct. 1997, p. 24. El-Diraby, T.E. and K.F. Kashif, “Distributed Ontology Architecture for Knowledge Management in Highway Construction,” Journal of Construction Engineering and Management, May 2005, pp. 591–603. Encyclopedia of Communities of Practice in Information and Knowledge Management, E. Coates and S. Clarke, Eds., Idea Group Reference, Hershey, Pa., 2006. Encyclopedia of Knowledge Management, D. Schwartz, Ed., Idea Group Reference, Hershey, Pa., 2006. European Guide to Good Practice in Knowledge Manage- ment, Part 1: Knowledge Management Framework, CEN Workshop Agreement CWA 14924-1:2004, Euro- pean Committee for Standardization, Brussels, Belgium, Mar. 2004, 6 pp. European Guide to Good Practice in Knowledge Manage- ment, Part 2: Organizational Culture, CEN Workshop Agreement CWA 14924-5:2004, European Committee for Standardization, Brussels, Belgium, Mar. 2004, 53 pp. [Online]. Available: http://www.cenorm.be/cenorm/ businessdomains/businessdomains/isss/cwa/knowledge+ management.asp [Feb. 16, 2006]. European Guide to Good Practice in Knowledge Manage- ment, Part 3: SME Implementation, CEN Workshop Agreement CWA 14924-3:2004, European Committee for Standardization, Brussels, Belgium, Mar. 2004, 77 pp. [Online]. Available: http://www.cenorm.be/cenorm/ businessdomains/businessdomains/isss/cwa/knowledge+ management.asp [Feb. 16, 2006]. European Guide to Good Practice in Knowledge Manage- ment, Part 4: Guidelines for Measuring KM, CEN Work- shop Agreement CWA 14924-4:2004, European Commit- tee for Standardization, Brussels, Belgium, Mar. 2004, 33 pp. [Online]. Available: http://www.cenorm.be/cenorm/

businessdomains/businessdomains/isss/cwa/knowledge+ management.asp [Feb. 16, 2006]. European Guide to Good Practice in Knowledge Manage- ment, Part 5: KM Terminology, CEN Workshop Agreement CWA 14924-2:2004, European Committee for Standardiza- tion, Brussels, Belgium, Mar. 2004, 29 pp. [Online]. Avail- able: http://www.cenorm.be/cenorm/businessdomains/ businessdomains/isss/cwa/knowledge+management.asp [Feb. 16, 2006]. Geiger, D., P. Wells, P. Bugas-Schramm, L. Love, S. McNeil, and D. Merida, Transportation Asset Manage- ment in Australia, Canada, England, and New Zealand, Office of International Programs, Office of Policy, Federal Highway Administration, Nov. 2005, 162 pp. [Online]. Available at: http://international.fhwa.dot.gov/assetman- agement/2005tam.pdf [May 22, 2006]. Gilmour, D, “How to Fix Knowledge Management,” Har- vard Business Review, Oct. 2003, pp. 16–17. Gordon, R. and D. Grant, “Knowledge Management or Management of Knowledge? Why People Interested in Knowledge Management Need to Consider Foucault and the Construct of Power,” Tamara: Journal of Criti- cal Postmodern Organization Science, Vol. 3, No. 2, 2005, 12 pp. Gupta, A.K. and V. Govindarajan, “Knowledge Management’s Social Dimension: Lessons from Nucor Steel,” MIT Sloan Management Review, Vol. 42, No. 1, Fall 2000, pp. 71–80. Halladay, M. and M. Burk, “Sharing What We Know: Leveraging Innovation Through Knowledge Manage- ment in the Transportation Community,” AASHTO Quar- terly, Vol. 77, No. 2, Spring 1998, pp. 32–36. Hammer, M., D. Leonard, and T. Davenport, “Why Don’t We Know More About Knowledge,” Reprint 45402, MIT Sloan Management Review, Summer 2004, pp. 14–18. [Online]. Available: http://www.trb.org/committees/datasection/Data Section-Metadata.pdf. Hammer, M., “Communities of Practice Are Tools for Knowl- edge Management,” The Road Ahead, Dec. 2005, 12 pp. [Online]. Available: http://www.vtrc.net/vtttc/newsletters. htm [Jan. 13, 2006]. Information Standards Organization, Dublin Core Metadata Element Set, ANSI/NISO Z39.85-2001, NISO Press, Bethesda, Md., 2001 [Online]. Available: http://www.niso. org/standards/resources/Z39-85.pdf?CFID=22712802& CFTOKEN=45650674 [Feb. 27, 2006]. Jarboe, K.P., Knowledge Management as an Economic Development Strategy, U.S. Economic Development Administration, Washington, D.C., 2001, 36 pp. [Online]. Available: http://www.eda.gov/ImageCache/EDAPublic/ documents/pdfdocs/1g3lr_5f6_5fjarboe_2epdf/v1/1g3lr_ 5f6_5fjarboe.pdf [Feb. 22, 2006]. Kahren, F.M., “Attrition Management: Application Opportu- nities for Transit Organizations,” Rail Transit Conference, Miami, Fla., June 6–9, 2004, 4 pp. Kiger, P.J., “With Baby Boomers Graying, Employers Are Urged to Act Now to Avoid Skills Shortages,” Workforce Management, Costa Mesa, Calif., Vol. 84, No. 13, Nov. 21, 50 2005 [Online]. Available: http://proquest.umi.com/pqdweb [Feb. 8, 2006]. “Knowledge Sharing,” The World Bank Group, World Bank Institute (WBI), Washington, D.C., 2006 [Online]. Avail- able: http://web.worldbank.org/WBSITE/EXTERNAL/ WBI/0,,contentMDK:20251495∼menuPK:204788∼page PK:209023∼piPK:207535∼theSitePK:213799,00.html [Apr. 12, 2006]. Kucza, T., Knowledge Management Process Model, VTT Publications 455, Technical Research Centre of Finland, Espoo, Finland, 2001, 104 pp. [Online]. Available: http:// virtual.vtt.fi/inf/pdf/publications/2001/P455.pdf [Feb. 28, 2006]. Leonard-Barton, D., Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, Harvard Business School Press, Boston, Mass., 1995. Lesser, E., The Maturing Workforce—Managing the Crisis Before It Hits, Learning Circuits, American Society for Training and Development, Alexandria, Va., 2006 [Online]. Available: http://www.learningcircuits.org/2006/January/ lesser.htm. Lesser, E. and L. Prusak, “Preserving Knowledge in an Uncertain World,” MIT Sloan Management Review, Fall 2001, pp. 101–102. Liebowitz, J.B., “Developing Metrics for Determining Knowl- edge Management Success: A Fuzzy Logic Approach,” Issues in Information Systems, Vol. 6, No. 2, 2005, pp. 36–42. Liebowitz, J.B., D. Rubinstein-Montano, J. McCaw, J. Buchwalter, and C. Browning, The Knowledge Audit, Apr. 9, 2002 [Online]. Available: http://www.impactal- liance.org/ev.php?ID=1383_201&ID2=DO_TOPIC [Jan. 12, 2006]. Mihai, F. and J. Robertson, “Applying Knowledge Manage- ment Principles for Implementing a Road Information System at Main Roads Western Australia,” Proceedings of the 21st AARB and 11th REAA Conference: Transport, Our Highway to a Sustainable Future, Cairns, Australia, May 18–23, 2003. NASA: Better Mechanisms Needed for Sharing Lessons Learned, GAO-02-195, Report to the Subcommittee on Space and Aeronautics, U.S. General Accounting Office, Washington, D.C., Jan. 2002, 50 pp. [Online]. 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51 International Organization for Standardization, Geneva, Switzerland, Dec. 15, 2000, 29 pp. Quality Management Systems—Guidelines for Perfor- mance Improvements, International Standard ISO 9004: 2000, 2nd ed., ISO—International Organization for Standardization, Geneva, Switzerland, Dec. 15, 2000, 56 pp. Quality Management Systems—Requirements, International Standard ISO 9001:2000, 3rd ed., ISO—International Organization for Standardization, Geneva, Switzerland, Dec. 15, 2000, 23 pp. Rao, M., “Overview: the Social Life of KM Tools,” In Knowl- edge Management Tools and Techniques: Practitioners and Experts Evaluate KM Solutions, M. Rao, Ed., Elsevier Butterworth–Heineman, Oxford, United Kingdom, 2004, 438 pp. Seidman, W. and M. McCauley, “Saving Retiring Knowledge Workers’ ‘Secret Sauce’,” Performance Improvement, Vol. 44, No. 8, Sep. 2005, 5 pp. Snyder, W.M. and X. de Souza Briggs, Communities of Prac- tice: A New Tool for Government Managers, IBM Center for the Business of Government, Nov. 2003 [Online]. Available: http://www.businessofgovernment.org/pdfs/snyder_report. pdf [May 22, 2006]. Stark, M., “High Turnover: Should You Care,” Harvard Busi- ness School Working Knowledge, Cambridge, Mass., 2004 [Online]. Available: http://hbswk.hbs.edu/item.jhtml?id= 4277&t=organizations [Feb. 13, 2006]. Thurm, S., “Companies Struggle to Pass on Knowledge That Workers Acquire,” The Wall Street Journal, Jan. 23, 2006, p. B1. Transportation Research Thesaurus, Transportation Research Board, National Research Council, Washington, D.C. [Online]. Available: http://ntlsearch.bts.gov.tris.trt.do [Jan. 5, 2006]. Wallentine, V., W. Hankley, and M. Zamfir-Bleyberg, Knowledge Management Technologies, Report K-TRAN: KSU-00-5, Kansas Department of Transportation, Topeka, Aug. 2000, 42 pp. [Online]. Available: http://ntl.bts.gov/ lib/11000/11100/11137/KSU005.pdf [Feb. 28, 2006]. Yu, L., “Does Knowledge Sharing Pay Off,” MIT Sloan Management Review, Vol. 46, No. 3, Spring 2005, p. 5. Zack, M.H., “Managing Codified Knowledge,” MIT Sloan Management Review, Vol. 40, No. 4, Summer 1999, pp. 45–58. Zack, M.H., “Rethinking the Knowledge-Based Organiza- tion,” Reprint 44410, MIT Sloan Management Review, Summer 2003, pp. 67–71.

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TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 365: Preserving and Using Institutional Memory through Knowledge Management Practices explores practices regarding the preservation and use of institutional memory through the knowledge management practices of United States and Canadian transportation agencies. The report examines practices for the effective organization, management, and transmission of materials, knowledge, and resources that are in the unique possession of individual offices and employees.

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