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Tiwana, âDesigning Sticky Knowledge Networks,â Communications of the ACM, Vol. 48, No. 5, May 2005, pp. 67â71. Carroll, J.S., Knowledge Management in High-Hazard Industries: Accident Precursors as Practice, National Academy of Engineering, National Research Council, Washington, D.C., 2004 [Online]. Available: http://www. riskinstitute.org/newsite/uploads/NAE_127-136.pdf [Jan. 12, 2006]. (Note: this document is also available from the National Academy of Engineering, but that version excludes a bibliography, which this author found to be useful.) Chang-Albitres, C.M. and P.E. Krugler, A Summary of Knowledge Management Information Gathered from Lit- erature, Web Sites, and State Departments of Transporta- tion, Texas Transportation Institute, Texas A&M Univer- sity, College Station, Feb. 2005, 41 pp. Cleveland, A.B., âKnowledge Management: Why Itâs Not an Information Technology Issue,â Journal of Management in Engineering, Nov./Dec. 1999, 28 pp. Coffey, J.W., T.C. Eskridge, and D.P. Sanchez, âA Case Study in Knowledge Elicitation for Institutional Memory Preservation Using Concept Maps,â Proceedings of the First International Conference on Concept Mapping, Pamplona, Spain, 2004. Cohen, A., âLibraries, Knowledge Management, and Com- munities of Practice,â Information Outlook, Special Libraries Association, Vol. 10, No. 1, Jan. 2006, pp. 34â37. Conte, C., âExpert Exodus,â Governings, Feb. 2006 [Online]. Available: http://www.governng.com/articles/2know.htm. Cross, R.L. and L. Baird, âTechnology Is Not Enough,â Reprint 4135, Sloan Management Review, Spring 2000, pp. 69â73. REFERENCES Davenport, T.H., Thinking for a Living, Harvard Business School Press, Boston, Mass., 2005. Davenport, T.H. and J. Glaser, âJust-in-Time Delivery Comes to Knowledge Management,â Reprint R0207H, Harvard Business Review, July 2002, pp. 107â111. Davenport, T.H., D.W. DeLong, and M.C. Beers, âSuc- cessful Knowledge Management Projects,â MIT Sloan Management Review, Vol. 39, No. 2, Winter 1998, pp. 43â57. de Holan, P.M., N. Phillips, and T.B. Lawrence, âManaging Organizational Forgetting,â MIT Sloan Management Re- view, Winter 2004, pp. 45â51. DiCesare, F.P. and P. Demers, âReengineering the Bridge Inspection Process to Enable a Knowledge Management Solution,â Eighth International Bridge Management Con- ference, Denver, Colo., Apr. 26â28, 1999. Drucker, P.F., The Age of Discontinuity: Guidelines to Our Changing Society, Harper & Row, New York, N.Y., 1969. Drucker, P.F., âThe Future That Has Already Happened,â Harvard Business Review, Sept.âOct. 1997, p. 24. El-Diraby, T.E. and K.F. Kashif, âDistributed Ontology Architecture for Knowledge Management in Highway Construction,â Journal of Construction Engineering and Management, May 2005, pp. 591â603. Encyclopedia of Communities of Practice in Information and Knowledge Management, E. Coates and S. 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