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Rights & Permissions Free PDF Access Sign in to download PDF book and chapters Free Resources Display this book on your site! Related Titles NCHRP Report 666: Target-Setting Methods and Data Management to Support Performance-Based Resource Allocation by Transportation Agencies - Volume I: Research Report, and Volume II: Guide for Target Setting and Data Management The Workforce Challenge:Recruiting, Training, and Retaining Qualified Workers for Transportation and Transit Agencies -- Special Report 275 Other Related Titles NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices (2007) National Cooperative Highway Research Program Synthesis Program (NCHRPSYN) Citation Manager Export the bibliographic data for this book in your chosen format Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Citation Manager Ward, Maryanne, Transportation Research Board. "Bibliography." NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press, 2007. Please select a format: Page 51   E-mail Share on facebook Facebook Share on delicious Delicious Share on stumbleupon Stumble Share on twitter Twitter More Sharing ServicesMore Page 51 Front Matter (R1-R10) Summary (1-7) Methodology and Organization of Report (8-8) Definitions and Terminology (9-9) Knowledge Management as Business Management Process (10-11) Literature Survey Summary: Knowledge as an Asset (12-12) Literature Survey Summary: Knowledge Management as Business Process (13-13) Literature Survey Summary: Human Resource and Knowledge Management (14-14) Literature Survey Summary: Success Factors Associated with Successful Knowledge Management Programs (15-15) Literature Survey Summary: Specific Knowledge Management Practices (16-17) Literature Survey Summary: Measuring Knowledge Management Effectiveness (18-18) Synthesis of Practices Taken from Literature Survey on Leave-Taking (19-20) Whom or Where Is Your State Transportation Institutional Memory Point of Contact? (21-22) Who Exercises Strongest Leadership over Knowledge Management Practices? (23-23) Are Authority, Leadership, and Day-to-Day Overall Responsibilities the Same for Both Physical and Electronic Resources? (24-25) Does Your State Transportation Agency Have a Single Point of Contact by Which Individuals from Within or Without the Agency Can Obtain Published Information or Documents Such as Research Reports? (26-26) Knowledge Managment Budgets (27-28) Are Practices for Storing Knowledge Management Resources in Place? (29-30) Where Are Captured Sources Stored? (31-31) How Do Employees Identify and Find Knowledge Resources? (32-32) Are Stored Knowledge Management Resources Readily Available for Use in Current Work and Decision Making? (33-33) Is There an Established Practice for Destruction of Obsolete Knowledge Management Resources? (34-34) Does Agency Have Knowledge Management Training and/or Mentoring Programs for Staff Transferred to New Jobs, New Hires, or those New to Leadership?What Initiatives Have Led to Successful Participation in Knowledge Management Practices? (35-36) Virginia Department of Transportation (37-37) Maryland State Highway Administration (38-38) Texas Department of Transportation (39-39) Interview with World Bank Knowledge Management Officer (40-40) Knowledge Sharing at National Aeronautics and Space Administration (41-41) Interview with National Aeronautics and Space Administration Knowledge Management Officer (42-43) Chapter Eleven - Conclusions (44-47) References (48-50) Bibliography (51-51) Appendix A - Survey Questionnaire (52-63) Appendix B - Questionnaire Responders (64-65) Appendix C - Detailed Results for Question 1 (66-67) Appendix D - Detailed Results for Questions 2-4 (68-70) Appendix E - Detailed Results for Question 5 (71-72) Appendix F - Detailed Results for Questions 6-17 (73-82) Appendix G - Detailed Results for Questions 20-33 (83-91) Appendix H - Detailed Results for Questions 34-37 (92-94) Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking (95-98) Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing OrganizationsRegarding Knowledge Management (99-100) Appendix K - Annotated Literature Survey on Knowledge Management Practices (101-110) Appendix L - Annotated Survey of Other Knowledge Management Resources (111-112) Abbreviations used without definitions in TRB publications (113-113)

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52 BIBLIOGRAPHY 2005 Global Most Admired Knowledge Enterprises (MAKE), 31, 2005 [Online]. Available: http://www.nelh.nhs.uk/ Executive Summary, Teleos, Bedford, United Kingdom, knowledge_management/km2/toolkit.asp [Jan. 12, 2006]. 2005 [Online]. Available from the KNOW Network, Knowledge Management--A Guide to Good Practice, PAS http://www.knowledgebusiness.com [Jan. 12, 2006]. 2001, BSI, London, United Kingdom, 2001. Center for Army Lessons Learned (CALL), U.S. Army Com- Knowledge Management, American Productivity and Qual- bined Arms Center, 2006 [Online]. Available: http://call. ity Center, Houston, Tex., 2006 [Online]. Available: army.mil/index.asp [Mar. 8, 2006]. http://www.apqc.org [Jan. 12, 2006]. Committee for a Future Strategy for Transportation Informa- Lessons Learned, Intelligent Transportation Systems, U.S. tion Management, Transportation Knowledge Networks: A Department of Transportation, Washington, D.C., 2004 Management Strategy for the 21st Century, Special Report [Online]. Available: http://www.itslessons.its.dot.gov 284, Transportation Research Board, National Research [Jan. 16, 2006]. Council, Washington, D.C., 2005, 76 pp. [Online]. Avail- Snowden, D., Numerous papers on Cynefin's website, 2006 able: http://trb.org/publications/sr/sr284.pdf [Mar. 6, 2006]. [Online]. Available at: http://www.cognitive-edge.com Data and Information Technology Section of the Transpor- [May 19, 2006]. tation Research Board, Final Metadata Working Group Strategic Plan for Knowledge Management, NASA Knowl- Report: Transportation Metadata: Role of Data and Infor- edge Management Team, Apr. 2002 [Online]. Available: mation Technology Section, July 5, 2005, 9 pp. [Online]. http://km.nasa.gov/pdf/53490main_KM_Strat_Final.pdf Available: http://www.trb.org/committees/datasection/ [Feb. 21, 2006]. DataSection-Metadata.pdf [Feb. 27, 2006]. The Know Network, Teleos, Bedford, United Kingdom, 2006 Economist, "How to Manage an Aging Workforce," London, [Online]. Available: http://www.knowledgebusiness.com/ United Kingdom, Feb. 18­24, 2006, p. 11. [Mar. 2, 2006]. Federal Chief Information Officers Council, Knowledge Man- Transportation Division, Special Libraries Association, agement Working Group, KM.GOV, 2005 [Online]. Avail- 2006 [Online]. Available: http://www.sla.org/content/ able: http://www.km.gov/quickplace/km/main.nsf/h_Toc/ community/units/divs/division.cfm [Mar. 8, 2006]. 528af9ed5ba5f97a85256f65007453a0/?OpenDocument Walters, R.C. and L. Li, "Maintenance of Hypertext-Based [Mar. 3, 2006]. Specifications for State Highway Projects," Transporta- FHWA Knowledge Application: FY 2005 Knowledge Applica- tion Research Record 1861, Transportation Research tion Balanced Scorecard Report, Federal Highway Admin- Board, National Research Council, Washington, D.C., istration, Washington, D.C., 2005. 2003, pp. 132­139. Institute for Innovation in Information Management, 2006 Wildfire Lessons Learned Center, The Interagency Lessons [Online]. Available: http://www.ischool.washington.edu/ Learned Center, Tucson, Ariz., 2006 [Online]. Available: i3m/index.html [Mar. 8, 2006]. http://www.wildfirelessons.net/index.aspx [Mar. 6, 2006]. KM Toolbox: Inventory of Tools and Techniques, National Electronic Library for Health, United Kingdom, May