National Academy of Sciences | 150 Year Anniversary

Questions? Call 800-624-6242

| Items in cart [0]

The National Academies Press

Rights & Permissions

topleft topright

NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices (2007)
National Cooperative Highway Research Program Synthesis Program (NCHRPSYN)

Citation Manager

Ward, Maryanne, Transportation Research Board. "Appendix E - Detailed Results for Question 5." NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press, 2007.

Please select a format:

BibTeX EndNote RefMan


Page
71
bottomleft bottomright
Page
71
Front Matter (R1-R10)
Summary (1-7)
Methodology and Organization of Report (8-8)
Definitions and Terminology (9-9)
Knowledge Management as Business Management Process (10-11)
Literature Survey Summary: Knowledge as an Asset (12-12)
Literature Survey Summary: Knowledge Management as Business Process (13-13)
Literature Survey Summary: Human Resource and Knowledge Management (14-14)
Literature Survey Summary: Success Factors Associated with Successful Knowledge Management Programs (15-15)
Literature Survey Summary: Specific Knowledge Management Practices (16-17)
Literature Survey Summary: Measuring Knowledge Management Effectiveness (18-18)
Synthesis of Practices Taken from Literature Survey on Leave-Taking (19-20)
Whom or Where Is Your State Transportation Institutional Memory Point of Contact? (21-22)
Who Exercises Strongest Leadership over Knowledge Management Practices? (23-23)
Are Authority, Leadership, and Day-to-Day Overall Responsibilities the Same for Both Physical and Electronic Resources? (24-25)
Does Your State Transportation Agency Have a Single Point of Contact by Which Individuals from Within or Without the Agency Can Obtain Published Information or Documents Such as Research Reports? (26-26)
Knowledge Managment Budgets (27-28)
Are Practices for Storing Knowledge Management Resources in Place? (29-30)
Where Are Captured Sources Stored? (31-31)
How Do Employees Identify and Find Knowledge Resources? (32-32)
Are Stored Knowledge Management Resources Readily Available for Use in Current Work and Decision Making? (33-33)
Is There an Established Practice for Destruction of Obsolete Knowledge Management Resources? (34-34)
Does Agency Have Knowledge Management Training and/or Mentoring Programs for Staff Transferred to New Jobs, New Hires, or those New to Leadership?What Initiatives Have Led to Successful Participation in Knowledge Management Practices? (35-36)
Virginia Department of Transportation (37-37)
Maryland State Highway Administration (38-38)
Texas Department of Transportation (39-39)
Interview with World Bank Knowledge Management Officer (40-40)
Knowledge Sharing at National Aeronautics and Space Administration (41-41)
Interview with National Aeronautics and Space Administration Knowledge Management Officer (42-43)
Chapter Eleven - Conclusions (44-47)
References (48-50)
Bibliography (51-51)
Appendix A - Survey Questionnaire (52-63)
Appendix B - Questionnaire Responders (64-65)
Appendix C - Detailed Results for Question 1 (66-67)
Appendix D - Detailed Results for Questions 2-4 (68-70)
Appendix E - Detailed Results for Question 5 (71-72)
Appendix F - Detailed Results for Questions 6-17 (73-82)
Appendix G - Detailed Results for Questions 20-33 (83-91)
Appendix H - Detailed Results for Questions 34-37 (92-94)
Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking (95-98)
Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing OrganizationsRegarding Knowledge Management (99-100)
Appendix K - Annotated Literature Survey on Knowledge Management Practices (101-110)
Appendix L - Annotated Survey of Other Knowledge Management Resources (111-112)
Abbreviations used without definitions in TRB publications (113-113)

Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
Intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text on the opening pages of each chapter. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages.

Do not use for reproduction, copying, pasting, or reading; exclusively for search engines.

OCR for page 71
72 APPENDIX E Detailed Results for Question 5 TABLE E1 CONTAINS DETAILED RESULTS BY STATE TRANSPORTATION AGENCIES FOR QUESTION 5 Go to Different Division Level Work Units On Informal Spend a Lot of Central Work Unit or Depending on Basis Go to Time Figuring Other (see Functional Individual with What Is Knowledge Where Things comments STA Unit KM Responsibility Needed Individuals Are below) AK X X AL X AR X X X AZ X X X X X X CA X X X X X DE X GA X X IA X X X ID X X X KS X X X LA X KY X X X X MA X X ME X X X MN X X X X MO X MT X X X X NE X X X X NJ X X X X NL X NM X X X NV X X X NY X X X OH X X X X PA X X X RI X SC X SD X X TN X X X X TX X X X X X X UT X X X X VA X X X X VT X X ED X X NB X Total 17 8 28 26 13 8 Note: Multiple selections allowed.

OCR for page 72
73 TABLE E2 LISTS COMMENTS REGARDING QUESTION 5 STA Comments CA Library and History Center that includes archival information, records manager, individual units IA Library, records management. The Records Center is working toward recentralizing access to information through the use of the document management system. MA Transportation Library; archives ME Library, archives, TEDOCS (our e-filing system) MN Enterprise Document Management System (EDMS) staff and library staff. EDMS is in roll-out; transition from current storage to central repository. MT Library, records management, information technology (IT) (electronic data). Knowledge and written documentation is spread out throughout MDT. At times, different offices are contacted to share information. NE Library, archives, records management, IT PA It was in our training department, but I have changed positions and am now in the Drivers License/Motor Vehicle arena. (Note: the Pennsylvania respondent was the Training Manager.) TN Library, archives, and records management [are the central functional units] TX The agency's intranet, known as "Crossroads," contains links to all internal policy and procedures manuals, such as the Occupation Safety Manual, Human Resources Manual, Records Management Manual, and many more. It also gives employees access to information from each district, division, and office, including those listed in the answer to Question 3 (Appendix D). Much of this information is also available to the general public through the department's public website, www.dot.state.tx.us, as well as information of interest to the general public, such as news, programs, manuals, roadway information, transportation studies, customer services, etc. Search capabilities are very limited on both the intranet and Internet sites. You pretty much need to know which links to start with to drill down to find the information you need, especially on the intranet. A current project is to redesign the Internet site, among other things, addressing the public site's search capability. UT The library and archives [are the central units]. Also, the technology transfer engineer will acquire most requests. VA Have spent a lot of time trying to figure out where things are--we are trying to establish a systematic process. VT Selecting staff with experience and topic-based expert selection are possible within the size of the agency.