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NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices (2007)
National Cooperative Highway Research Program Synthesis Program (NCHRPSYN)

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Ward, Maryanne, Transportation Research Board. "Appendix E - Detailed Results for Question 5." NCHRP Synthesis 365: Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press, 2007.

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Front Matter (R1-R10)
Summary (1-7)
Methodology and Organization of Report (8-8)
Definitions and Terminology (9-9)
Knowledge Management as Business Management Process (10-11)
Literature Survey Summary: Knowledge as an Asset (12-12)
Literature Survey Summary: Knowledge Management as Business Process (13-13)
Literature Survey Summary: Human Resource and Knowledge Management (14-14)
Literature Survey Summary: Success Factors Associated with Successful Knowledge Management Programs (15-15)
Literature Survey Summary: Specific Knowledge Management Practices (16-17)
Literature Survey Summary: Measuring Knowledge Management Effectiveness (18-18)
Synthesis of Practices Taken from Literature Survey on Leave-Taking (19-20)
Whom or Where Is Your State Transportation Institutional Memory Point of Contact? (21-22)
Who Exercises Strongest Leadership over Knowledge Management Practices? (23-23)
Are Authority, Leadership, and Day-to-Day Overall Responsibilities the Same for Both Physical and Electronic Resources? (24-25)
Does Your State Transportation Agency Have a Single Point of Contact by Which Individuals from Within or Without the Agency Can Obtain Published Information or Documents Such as Research Reports? (26-26)
Knowledge Managment Budgets (27-28)
Are Practices for Storing Knowledge Management Resources in Place? (29-30)
Where Are Captured Sources Stored? (31-31)
How Do Employees Identify and Find Knowledge Resources? (32-32)
Are Stored Knowledge Management Resources Readily Available for Use in Current Work and Decision Making? (33-33)
Is There an Established Practice for Destruction of Obsolete Knowledge Management Resources? (34-34)
Does Agency Have Knowledge Management Training and/or Mentoring Programs for Staff Transferred to New Jobs, New Hires, or those New to Leadership?What Initiatives Have Led to Successful Participation in Knowledge Management Practices? (35-36)
Virginia Department of Transportation (37-37)
Maryland State Highway Administration (38-38)
Texas Department of Transportation (39-39)
Interview with World Bank Knowledge Management Officer (40-40)
Knowledge Sharing at National Aeronautics and Space Administration (41-41)
Interview with National Aeronautics and Space Administration Knowledge Management Officer (42-43)
Chapter Eleven - Conclusions (44-47)
References (48-50)
Bibliography (51-51)
Appendix A - Survey Questionnaire (52-63)
Appendix B - Questionnaire Responders (64-65)
Appendix C - Detailed Results for Question 1 (66-67)
Appendix D - Detailed Results for Questions 2-4 (68-70)
Appendix E - Detailed Results for Question 5 (71-72)
Appendix F - Detailed Results for Questions 6-17 (73-82)
Appendix G - Detailed Results for Questions 20-33 (83-91)
Appendix H - Detailed Results for Questions 34-37 (92-94)
Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking (95-98)
Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing OrganizationsRegarding Knowledge Management (99-100)
Appendix K - Annotated Literature Survey on Knowledge Management Practices (101-110)
Appendix L - Annotated Survey of Other Knowledge Management Resources (111-112)
Abbreviations used without definitions in TRB publications (113-113)