Preserving and Using Institutional Memory Through Knowledge Management Practices (2007)

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93 APPENDIX H Detailed Results for Questions 34–37 STA Program Is Robust. Continues Through Staff and Administration Changes Program Exists, but Is Not Evenly Supported or Well- Communicated by Management Program May or May Not Survive, Depending on Budget Cycles, Administrative Changes AZ X X CA X IA X X ID X KY X MA X MN X MO X MT X NE X NJ X NV X OH X PA X TX X X UT X VA X VT X NB X Total 8 11 4 Question 34: Do Knowledge Management Practices Enjoy Continuity and Persistence Over Time? TABLE H1 RESPONSES BY STATE TRANSPORTATION AGENCIES REGARDING QUESTION 34 VA KM has strong support within the agency and will continue through changes, but it is just two years old. TX Depends on which “program” is being referred to. Current recordkeeping and retention practices are robust; the pilot program on the Pavement Forensics Knowledge Management System has not yet been communicated or supported throughout the department. AZ Arizona DOT’s (ADOT’s) knowledge management practices and the units that conduct them are stable, but underutilized. There is no “program” per se, but various practices that result from statutory requirements or need. TABLE H2 COMMENTS REGARDING QUESTION 34

94 STA Yes No AZ X X CA X IA X ID X KS X KY X MA X MN X MO X MT X NE X NJ X NV X OH X PA X TX X UT X VA X VT X NB X Total 4 17 Question 35: Does Your Agency Use Metrics to Gauge the Value-Added and/or Effectiveness of the Knowledge Management Program or to Justify Costs? STA Yes No AZ X X CA X IA X ID X KS X KY X MA X MN X MO X MT X NE X NJ X NV X OH X PA X TX X UT X VA X VT X NB X Total 8 13 Question 36: Does the Agency Have Training and/or Mentoring Programs for Staff Transferred to New Jobs, New Hires, or Those New to Leadership to Help Them Understand the Agency’s Knowledge Management Practices and How to Make the Best Use of Knowledge Management Resources? TABLE H3 RESPONSES OF STATE TRANSPORTATION AGENCIES TO QUESTION 35 TABLE H4 RESPONSES BY STATE TRANSPORTATION AGENCIES TO QUESTION 36

95 STA Yes No AZ X CA X IA X ID X KS X KY X MA X MN X MO X MT X NE X NJ X NV X OH X PA X TX X UT X VA X VT X NB X Total 3 17 Question 37: Has Your Agency Found any Specific Initiatives to Be Especially Effective in Creating Acceptance of and Participation in (“Buy-In”) of Knowledge Management Practices Within Your Organization? TX The Pavement Forensics KMS Project includes a marketing plan for promoting the Pavement Forensics KMS when it gets closer to implementation. OH One of our most successful programs for succession planning and knowledge transfer is our Engineer-in-Training program. OH Ohio DOT (ODOT) Library has begun participating in a program offered by the State Library of Ohio to begin digitally capturing ODOT’s Research and Development (R&D) reports that are currently available electronically via ODOT’s website. Archived publications are “housed” at OCLC and are available to the public through the State Library/ODOT Library joint catalog. OCLC is also making its bibliographic records available through Google with Open WorldCat. If one of ODOT’s R&D reports is pulled up through a Google search, clicking on the Digital Archive URL will lead the searcher to the archived R&D report. MN Enterprise Document Management System (EDMS) is supported by senior management. Day-to- day work between EDMS staff and employees is fostering a common understanding of the importance of information asset management and the need to share information across the organization. TABLE H6 COMMENTS FOR QUESTION 37 TABLE H5 RESPONSES BY STATE TRANSPORTATION AGENCIES TO QUESTION 37