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NATIONAL NCHRP SYNTHESIS 377 COOPERATIVE HIGHWAY RESEARCH PROGRAM Compilation of Public Opinion Data on Tolls and Road Pricing A Synthesis of Highway Practice

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TRANSPORTATION RESEARCH BOARD 2008 EXECUTIVE COMMITTEE* OFFICERS Chair: Debra L. Miller, Secretary, Kansas DOT, Topeka Vice Chair: Adib K. Kanafani, Cahill Professor of Civil Engineering, University of California, Berkeley Executive Director: Robert E. Skinner, Jr., Transportation Research Board MEMBERS J. BARRY BARKER, Executive Director, Transit Authority of River City, Louisville, KY ALLEN D. BIEHLER, Secretary, Pennsylvania DOT, Harrisburg JOHN D. BOWE, President, Americas Region, APL Limited, Oakland, CA LARRY L. BROWN, SR., Executive Director, Mississippi DOT, Jackson DEBORAH H. BUTLER, Executive Vice President, Planning, and CIO, Norfolk Southern Corporation, Norfolk, VA WILLIAM A.V. CLARK, Professor, Department of Geography, University of California, Los Angeles DAVID S. EKERN, Commissioner, Virginia DOT, Richmond NICHOLAS J. GARBER, Henry L. Kinnier Professor, Department of Civil Engineering, University of Virginia, Charlottesville JEFFREY W. HAMIEL, Executive Director, Metropolitan Airports Commission, Minneapolis, MN EDWARD A. (NED) HELME, President, Center for Clean Air Policy, Washington, DC WILL KEMPTON, Director, California DOT, Sacramento SUSAN MARTINOVICH, Director, Nevada DOT, Carson City MICHAEL D. MEYER, Professor, School of Civil and Environmental Engineering, Georgia Institute of Technology, Atlanta MICHAEL R. MORRIS, Director of Transportation, North Central Texas Council of Governments, Arlington NEIL J. PEDERSEN, Administrator, Maryland State Highway Administration, Baltimore PETE K. RAHN, Director, Missouri DOT, Jefferson City SANDRA ROSENBLOOM, Professor of Planning, University of Arizona, Tucson TRACY L. ROSSER, Vice President, Corporate Traffic, Wal-Mart Stores, Inc., Bentonville, AR ROSA CLAUSELL ROUNTREE, Executive Director, Georgia State Road and Tollway Authority, Atlanta HENRY G. (GERRY) SCHWARTZ, JR., Chairman (retired), Jacobs/Sverdrup Civil, Inc., St. Louis, MO C. MICHAEL WALTON, Ernest H. Cockrell Centennial Chair in Engineering, University of Texas, Austin LINDA S. WATSON, CEO, LYNXCentral Florida Regional Transportation Authority, Orlando STEVE WILLIAMS, Chairman and CEO, Maverick Transportation, Inc., Little Rock, AR EX OFFICIO MEMBERS THAD ALLEN (Adm., U.S. Coast Guard), Commandant, U.S. Coast Guard, Washington, DC JOSEPH H. BOARDMAN, Federal Railroad Administrator, U.S.DOT REBECCA M. BREWSTER, President and COO, American Transportation Research Institute, Smyrna, GA PAUL R. BRUBAKER, Research and Innovative Technology Administrator, U.S.DOT GEORGE BUGLIARELLO, Chancellor, Polytechnic University of New York, Brooklyn, and Foreign Secretary, National Academy of Engineering, Washington, DC J. RICHARD CAPKA, Federal Highway Administrator, U.S.DOT SEAN T. CONNAUGHTON, Maritime Administrator, U.S.DOT LEROY GISHI, Chief, Division of Transportation, Bureau of Indian Affairs, U.S. Department of the Interior, Washington, DC EDWARD R. HAMBERGER, President and CEO, Association of American Railroads, Washington, DC JOHN H. HILL, Federal Motor Carrier Safety Administrator, U.S.DOT JOHN C. HORSLEY, Executive Director, American Association of State Highway and Transportation Officials, Washington, DC CARL T. JOHNSON, Pipeline and Hazardous Materials Safety Administrator, U.S.DOT J. EDWARD JOHNSON, Director, Applied Science Directorate, National Aeronautics and Space Administration, John C. Stennis Space Center, MS WILLIAM W. MILLAR, President, American Public Transportation Association, Washington, DC NICOLE R. NASON, National Highway Traffic Safety Administrator, U.S.DOT JEFFREY N. SHANE, Under Secretary for Policy, U.S.DOT JAMES S. SIMPSON, Federal Transit Administrator, U.S.DOT ROBERT A. STURGELL, Acting Administrator, Federal Aviation Administration, U.S.DOT ROBERT L. VAN ANTWERP (Lt. Gen., U.S. Army), Chief of Engineers and Commanding General, U.S. Army Corps of Engineers, Washington, DC *Membership as of January 2008.

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NATIONAL COOPERATIVE HIGHWAY RESEARCH PROGRAM NCHRP SYNTHESIS 377 Compilation of Public Opinion Data on Tolls and Road Pricing A Synthesis of Highway Practice CONSULTANTS JOHANNA ZMUD and CARLOS ARCE NuStats, LLC Austin, Texas S UBJECT A REAS Planning and Administration and Highway Operations, Capacity, and Traffic Control Research Sponsored by the American Association of State Highway and Transportation Officials in Cooperation with the Federal Highway Administration TRANSPORTATION RESEARCH BOARD WASHINGTON, D.C. 2008 www.TRB.org

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NATIONAL COOPERATIVE HIGHWAY RESEARCH PROGRAM NCHRP SYNTHESIS 377 Systematic, well-designed research provides the most effective Project 20-5 (Topic 38-03) approach to the solution of many problems facing highway ISSN 0547-5570 administrators and engineers. Often, highway problems are of local ISBN 978-0-309-09800-7 interest and can best be studied by highway departments Library of Congress Control No. 2007910444 individually or in cooperation with their state universities and 2008 Transportation Research Board others. However, the accelerating growth of highway transportation develops increasingly complex problems of wide interest to highway authorities. These problems are best studied through a COPYRIGHT PERMISSION coordinated program of cooperative research. In recognition of these needs, the highway administrators of the Authors herein are responsible for the authenticity of their materials and for American Association of State Highway and Transportation obtaining written permissions from publishers or persons who own the Officials initiated in 1962 an objective national highway research copyright to any previously published or copyrighted material used herein. program employing modern scientific techniques. This program is Cooperative Research Programs (CRP) grants permission to reproduce material in this publication for classroom and not-for-profit purposes. supported on a continuing basis by funds from participating Permission is given with the understanding that none of the material will be member states of the Association and it receives the full cooperation used to imply TRB, AASHTO, FAA, FHWA, FMCSA, FTA, or Transit and support of the Federal Highway Administration, United States Development Corporation endorsement of a particular product, method, or Department of Transportation. practice. It is expected that those reproducing the material in this document The Transportation Research Board of the National Academies for educational and not-for-profit uses will give appropriate acknowledgment was requested by the Association to administer the research of the source of any reprinted or reproduced material. For other uses of the program because of the Board's recognized objectivity and material, request permission from CRP. understanding of modern research practices. The Board is uniquely suited for this purpose as it maintains an extensive committee structure from which authorities on any highway transportation NOTICE subject may be drawn; it possesses avenues of communications and cooperation with federal, state, and local governmental agencies, The project that is the subject of this report was a part of the National universities, and industry; its relationship to the National Research Cooperative Highway Research Program conducted by the Transportation Research Board with the approval of the Governing Board of the National Council is an insurance of objectivity; it maintains a full-time Research Council. Such approval reflects the Governing Board's judgment that research correlation staff of specialists in highway transportation the program concerned is of national importance and appropriate with respect matters to bring the findings of research directly to those who are in to both the purposes and resources of the National Research Council. a position to use them. The members of the technical committee selected to monitor this project and The program is developed on the basis of research needs to review this report were chosen for recognized scholarly competence and identified by chief administrators of the highway and transportation with due consideration for the balance of disciplines appropriate to the project. departments and by committees of AASHTO. Each year, specific The opinions and conclusions expressed or implied are those of the research areas of research needs to be included in the program are proposed agency that performed the research, and, while they have been accepted as to the National Research Council and the Board by the American appropriate by the technical committee, they are not necessarily those of the Association of State Highway and Transportation Officials. Transportation Research Board, the National Research Council, the American Association of State Highway and Transportation Officials, or the Federal Research projects to fulfill these needs are defined by the Board, and Highway Administration, U.S. Department of Transportation. qualified research agencies are selected from those that have Each report is reviewed and accepted for publication by the technical submitted proposals. Administration and surveillance of research committee according to procedures established and monitored by the contracts are the responsibilities of the National Research Council Transportation Research Board Executive Committee and the Governing and the Transportation Research Board. Board of the National Research Council. The needs for highway research are many, and the National Cooperative Highway Research Program can make significant contributions to the solution of highway transportation problems of mutual concern to many responsible groups. The program, however, is intended to complement rather than to substitute for or duplicate other highway research programs. Published reports of the NATIONAL COOPERATIVE HIGHWAY RESEARCH PROGRAM are available from: Transportation Research Board Business Office 500 Fifth Street, NW NOTE: The Transportation Research Board of the National Academies, the Washington, DC 20001 National Research Council, the Federal Highway Administration, the American Association of State Highway and Transportation Officials, and the individual and can be ordered through the Internet at: states participating in the National Cooperative Highway Research Program do http://www.national-academies.org/trb/bookstore not endorse products or manufacturers. Trade or manufacturers' names appear herein solely because they are considered essential to the object of this report. Printed in the United States of America

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The National Academy of Sciences is a private, nonprofit, self-perpetuating society of distinguished schol- ars engaged in scientific and engineering research, dedicated to the furtherance of science and technology and to their use for the general welfare. On the authority of the charter granted to it by the Congress in 1863, the Academy has a mandate that requires it to advise the federal government on scientific and techni- cal matters. Dr. Ralph J. Cicerone is president of the National Academy of Sciences. The National Academy of Engineering was established in 1964, under the charter of the National Acad- emy of Sciences, as a parallel organization of outstanding engineers. It is autonomous in its administration and in the selection of its members, sharing with the National Academy of Sciences the responsibility for advising the federal government. The National Academy of Engineering also sponsors engineering programs aimed at meeting national needs, encourages education and research, and recognizes the superior achieve- ments of engineers. Dr. Charles M. Vest is president of the National Academy of Engineering. The Institute of Medicine was established in 1970 by the National Academy of Sciences to secure the services of eminent members of appropriate professions in the examination of policy matters pertaining to the health of the public. The Institute acts under the responsibility given to the National Academy of Sciences by its congressional charter to be an adviser to the federal government and, on its own initiative, to identify issues of medical care, research, and education. Dr. Harvey V. Fineberg is president of the Institute of Medicine. The National Research Council was organized by the National Academy of Sciences in 1916 to associate the broad community of science and technology with the Academys p urposes of furthering knowledge and advising the federal government. Functioning in accordance with general policies determined by the Acad- emy, the Council has become the principal operating agency of both the National Academy of Sciences and the National Academy of Engineering in providing services to the government, the public, and the scien- tific and engineering communities. The Council is administered jointly by both the Academies and the Insti- tute of Medicine. Dr. Ralph J. Cicerone and Dr. Charles M. Vest are chair and vice chair, respectively, of the National Research Council. The Transportation Research Board is one of six major divisions of the National Research Council. The mission of the Transportation Research Board is to provide leadership in transportation innovation and progress through research and information exchange, conducted within a setting that is objective, interdisci- plinary, and multimodal. The Board's varied activities annually engage about 7,000 engineers, scientists, and other transportation researchers and practitioners from the public and private sectors and academia, all of whom contribute their expertise in the public interest. The program is supported by state transportation depart- ments, federal agencies including the component administrations of the U.S. Department of Transportation, and other organizations and individuals interested in the development of transportation. www.TRB.org www.national-academies.org

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NCHRP COMMITTEE FOR PROJECT 20-5 COOPERATIVE RESEARCH PROGRAMS STAFF CHRISTOPHER W. JENKS, Director, Cooperative Research CHAIR Programs GARY D. TAYLOR, CTE Engineers CRAWFORD F. JENCKS, Deputy Director, Cooperative Research Programs MEMBERS EILEEN DELANEY, Director of Publications THOMAS R. BOHUSLAV, Texas DOT DWIGHT HORNE, Federal Highway Administration NCHRP SYNTHESIS STAFF YSELA LLORT, Florida DOT STEPHEN R. GODWIN, Director for Studies and Special Programs WESLEY S.C. LUM, California DOT JON M. WILLIAMS, Associate Director, IDEA and Synthesis Studies JAMES W. MARCH, Federal Highway Administration GAIL STABA, Senior Program Officer JOHN M. MASON, JR., Pennsylvania State University DONNA L. VLASAK, Senior Program Officer CATHERINE NELSON, Oregon DOT DON TIPPMAN, Editor LARRY VELASQUEZ, New Mexico DOT CHERYL KEITH, Senior Program Assistant PAUL T. WELLS, New York State DOT TOPIC PANEL FHWA LIAISON KENNETH R. BUCKEYE, Minnesota Department of Transportation WILLIAM ZACCAGNINO MATT CLICK, Florida Turnpike Enterprise MARTINE MICOZZI, Transportation Research Board TRB LIAISON MARK MURIELLO, Port Authority of New York and New Jersey STEPHEN F. MAHER ROBERT POOLE, Reason Foundation EDWARD J. REGAN, III, Wilbur Smith Associates EDWARD C. SULLIVAN, California Polytechnic State University DEREK T. TOUPS, San Diego Association of Governments RAJABABU "RAJA" VEERAMACHANENI, Maryland State Highway Administration PATRICK T. DECORLA-SOUZA, Federal Highway Administration (Liaison) JACK BASSO, American Association of State Highway and Transportation Officials (Liaison)

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FOREWORD Highway administrators, engineers, and researchers often face problems for which infor- By Staff mation already exists, either in documented form or as undocumented experience and prac- Transportation tice. This information may be fragmented, scattered, and unevaluated. As a consequence, Research Board full knowledge of what has been learned about a problem may not be brought to bear on its solution. Costly research findings may go unused, valuable experience may be overlooked, and due consideration may not be given to recommended practices for solving or alleviat- ing the problem. There is information on nearly every subject of concern to highway administrators and engineers. Much of it derives from research or from the work of practitioners faced with problems in their day-to-day work. To provide a systematic means for assembling and eval- uating such useful information and to make it available to the entire highway community, the American Association of State Highway and Transportation Officials--through the mechanism of the National Cooperative Highway Research Program--authorized the Transportation Research Board to undertake a continuing study. This study, NCHRP Proj- ect 20-5, "Synthesis of Information Related to Highway Problems," searches out and syn- thesizes useful knowledge from all available sources and prepares concise, documented reports on specific topics. Reports from this endeavor constitute an NCHRP report series, Synthesis of Highway Practice. This synthesis series reports on current knowledge and practice, in a compact format, without the detailed directions usually found in handbooks or design manuals. Each report in the series provides a compendium of the best knowledge available on those measures found to be the most successful in resolving specific problems. PREFACE This synthesis study summarizes and analyzes public opinion on tolling and road pric- ing across the United States and internationally. It compiles existing data from completed public opinion research and presents an interpretive framework for understanding situa- tional context in outcomes from various public opinion polls. Additionally, the study pro- vides a systematic review of how the public feels about tolls and road pricing. What is the overall public opinion concerning charging for the use of roads? Is there widespread sup- port or focused opposition? What factors are associated with its acceptance or rejection? The study does not address behavioral data, such as the effects on travel patterns, route choice, or mode choice. The synthesis is intended as a resource for public and elected offi- cials making decisions about infrastructure policy and projects and officials in the process of considering, planning, implementing, and operating tolled facilities. This report is based on a thorough review of the published literature, a scan of national and international media on the topic, and direct contact with organizations of interest or those with experience with tolling programs and road pricing. In addition, a survey questionnaire was distributed to agencies responsible for or engaged in tolling and road pricing to both identify data sources and gather perspectives on relevant issues. The synthesis annotates 110 data points, which are defined as poll, survey, or focus groups that capture public opinion. Johanna Zmud and Carlos Arce, NuStats, LLC, Austin, Texas, collected and synthesized the information and wrote the report. The members of the topic panel are acknowledged on the preceding page. This synthesis is an immediately useful document that records the prac- tices that were acceptable within the limitations of the knowledge available at the time of its preparation. As progress in research and practice continues, new knowledge will be added to that now at hand.

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CONTENTS 1 SUMMARY 5 CHAPTER ONE INTRODUCTION Study Motivation, 5 Purpose and Scope, 7 Organization, 8 Audiences, 8 9 CHAPTER TWO METHODS FOR COMPILING AND ANALYZING DATA Literature Review, 9 Survey of Practitioners, 9 Analysis of Data Points, 10 11 CHAPTER THREE PUBLIC OPINION DATA ON TOLLING AND ROAD PRICING Traditional Tolling, 11 Express Toll Lanes, 18 High-Occupancy Toll Lanes, 21 Cordon Tolling or Area Charging, 28 PublicPrivate Partnerships, 32 Tax-Related Initiatives, 34 Surveys on a Range of Road Pricing and Funding Issues, 36 41 CHAPTER FOUR FACTORS AND CIRCUMSTANCES AFFECTING PUBLIC OPINION Public Opinion on Pricing, 41 Themes in Public Opinion Results, 45 48 CHAPTER FIVE CONCLUSIONS AND SUGGESTIONS FOR FURTHER RESEARCH 50 REFERENCES 54 APPENDIX A SURVEY QUESTIONNAIRE 56 APPENDIX B ANALYSIS TABLES