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TABLE 14
SOCIAL SERVICE AGENCY COORDINATION POLICIES AND PRACTICES USED
IN ADA PARATRANSIT SERVICE
Overall Small Medium Large Very Large
Policy/Practice Yes No Yes No Yes No Yes No Yes No
Social Service Agencies 20% 80% 16% 84% 29% 71% 27% 73% 18% 82%
as Contracted
Paratransit Providers
Social Service Agencies 27% 73% 24% 76% 33% 67% 33% 67% 24% 76%
as Contractor for Non-
ADA Paratransit Service
Lease Vehicles to Social 10% 90% 8% 92% 5% 95% 20% 80% 12% 88%
Service Agencies
Coordinate Program 50% 50% 54% 46% 48% 52% 40% 60% 47% 53%
Schedules for More
Efficient Schedules
Dedicate Vehicles and/or 27% 73% 22% 78% 24% 76% 33% 67% 41% 59%
Drivers to Particular
Sites or Agencies
Leverage Funding from 33% 67% 32% 68% 33% 67% 40% 60% 29% 71%
Other Sources (e.g.,
Medicaid)
Other Coordination 20% 80% 34% 66% 38% 62% 33% 67% 59% 41%
Policies and Practices
FIXED-ROUTE POLICIES AND PRACTICES USED and practices: (1) in summary form and (2) cross-tabulated
BY SURVEY RESPONDENTS by average weekday total paratransit trips, including ADA
and all other, as reported by the respondents.
Introduction
The next set of tables shows respondents' answers to questions
Analysis of Fixed-Route Questions
concerning the following two areas of fixed-route service:
Question 39--Does Your Transit Agency Provide
1. Fixed-route improvements for riders with disabilities.
or Help with Any of the Following Fixed-Route
2. Fixed-route incentives for riders with disabilities. Improvements for Your Riders with Disabilities?
Of the 124 unique survey responses received, 36 respon- Question 40--Please Include Any Comments on
dents did not answer the questions on fixed-route policies and Your Fixed-Route Improvement Responses Here.
practices used; the remaining 88 surveys were analyzed.
As shown in Table 16, the majority of all respondents reported
The responses in this section were analyzed in a similar that they provide or help with improvements in vehicle acces-
fashion as the responses to the questions on paratransit policies sibility (81%); design guidelines for improved accessibility for
TABLE 15
INNOVATIVE MANAGEMENT OR ADMINISTRATIVE PROGRAMS USED
IN ADA PARATRANSIT SERVICE
Overall Small Medium Large Very Large
Policy/Practice Yes No Yes No Yes No Yes No Yes No
Service Monitoring 57% 43% 46% 54% 67% 33% 60% 40% 76% 24%
Incentive Programs for 20% 80% 20% 80% 10% 90% 20% 80% 35% 65%
Riders
Incentive Programs for 9% 91% 10% 90% 0% 100% 20% 80% 6% 94%
Sponsors of Riders
Alternate Sources of 32% 68% 30% 70% 43% 57% 40% 60% 18% 82%
Revenue
Creative Budgeting 30% 70% 24% 76% 33% 67% 47% 53% 29% 71%
Other Management and 19% 81% 18% 82% 24% 76% 20% 80% 18% 82%
Administrative
Programs
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TABLE 16
INNOVATIVE IMPROVEMENTS IN FIXED-ROUTE POLICIES AND PRACTICES
FOR RIDERS WITH DISABILITIES
Overall Small Medium Large Very Large
Policy/Practice Yes No Yes No Yes No Yes No Yes No
Vehicle Accessibility 81% 19% 75% 25% 88% 12% 80% 20% 92% 8%
Design Guidelines for 57% 43% 50% 50% 65% 35% 60% 40% 69% 31%
Improved Accessibility
for Stations, Paths,
Facilities
Stop Accessibility 58% 42% 50% 50% 59% 41% 60% 40% 85% 15%
Path Accessibility 41% 59% 42% 58% 35% 65% 50% 50% 38% 62%
Public Information 75% 25% 67% 33% 88% 12% 70% 30% 92% 8%
Station/Stop Visual and 50% 50% 42% 58% 47% 53% 60% 40% 77% 23%
Audio Communications
Other Fixed-Route 36% 64% 35% 65% 29% 71% 50% 50% 38% 62%
Improvements
stations, paths, and facilities (57%); stop accessibility (58%); not provided fixed-route improvements in station and stop
and public information (75%) for riders with disabilities using visual and audio communications for riders with disabilities,
their fixed-route services. In particular, an especially high whereas the "Large" and "Very Large" operations reported
percentage (92%) of the "Very Large" respondents reported that they generally have done so (60% of "Large," 77% of
providing improvements in public information for riders with "Very Large").
disabilities using their fixed-route services. Providing improve-
ments in stop accessibility also ranks very high (85%) among Question 41--Does Your Transit Agency Provide
"Very Large" operators, whereas "Small" respondents (under Any of the Following Fixed-Route Incentives
250 trips) were evenly split on whether they provided improved for Your Riders with Disabilities?
stop accessibility and design guidelines for improved accessi-
Question 42--Please Include Any Comments
bility for stations, paths, and facilities.
on Your Fixed-Route Incentive Responses Here.
A minority of all respondents provides or helps with Table 17 shows that a majority of all respondents reported
improvements in path accessibility (41%). "Large" operators providing reduced or no fare for ADA-certified riders and/or
were evenly split on providing such improvements for riders attendants as a fixed-route incentive for riders with disabilities
with disabilities using their fixed-route services. (68%). The percentages were extremely high among the
"Large" (90%) and "Very Large" (92%) operations.
Analysis of reported fixed-route improvements in station
and stop visual and audio communications for riders with dis- The vast majority of respondents with "Large" operations
abilities revealed a different response pattern. Here the overall (90%) conduct targeted marketing to persons with disabilities.
response was split evenly among all respondents. However, This differs greatly from the other three groups, whose use of
the "Small" and "Medium" operations generally do not or have targeted marketing ranged from 31% to 35%.
TABLE 17
INNOVATIVE FIXED-ROUTE INCENTIVE POLICIES AND PRACTICES
FOR RIDERS WITH DISABILITIES
Overall Small Medium Large Very Large
Policy/Practice Yes No Yes No Yes No Yes No Yes No
Reduced or No Fare for 68% 32% 56% 44% 71% 29% 90% 10% 92% 8%
ADA-Certified Rider
and/or Attendant
Targeted Marketing to 40% 60% 33% 67% 35% 65% 90% 10% 31% 69%
Persons with
Disabilities
Other Fixed-Route 24% 76% 19% 81% 35% 65% 50% 50% 8% 92%
Incentives
