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15 TABLE 14 SOCIAL SERVICE AGENCY COORDINATION POLICIES AND PRACTICES USED IN ADA PARATRANSIT SERVICE Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Social Service Agencies 20% 80% 16% 84% 29% 71% 27% 73% 18% 82% as Contracted Paratransit Providers Social Service Agencies 27% 73% 24% 76% 33% 67% 33% 67% 24% 76% as Contractor for Non- ADA Paratransit Service Lease Vehicles to Social 10% 90% 8% 92% 5% 95% 20% 80% 12% 88% Service Agencies Coordinate Program 50% 50% 54% 46% 48% 52% 40% 60% 47% 53% Schedules for More Efficient Schedules Dedicate Vehicles and/or 27% 73% 22% 78% 24% 76% 33% 67% 41% 59% Drivers to Particular Sites or Agencies Leverage Funding from 33% 67% 32% 68% 33% 67% 40% 60% 29% 71% Other Sources (e.g., Medicaid) Other Coordination 20% 80% 34% 66% 38% 62% 33% 67% 59% 41% Policies and Practices FIXED-ROUTE POLICIES AND PRACTICES USED and practices: (1) in summary form and (2) cross-tabulated BY SURVEY RESPONDENTS by average weekday total paratransit trips, including ADA and all other, as reported by the respondents. Introduction The next set of tables shows respondents' answers to questions Analysis of Fixed-Route Questions concerning the following two areas of fixed-route service: Question 39--Does Your Transit Agency Provide 1. Fixed-route improvements for riders with disabilities. or Help with Any of the Following Fixed-Route 2. Fixed-route incentives for riders with disabilities. Improvements for Your Riders with Disabilities? Of the 124 unique survey responses received, 36 respon- Question 40--Please Include Any Comments on dents did not answer the questions on fixed-route policies and Your Fixed-Route Improvement Responses Here. practices used; the remaining 88 surveys were analyzed. As shown in Table 16, the majority of all respondents reported The responses in this section were analyzed in a similar that they provide or help with improvements in vehicle acces- fashion as the responses to the questions on paratransit policies sibility (81%); design guidelines for improved accessibility for TABLE 15 INNOVATIVE MANAGEMENT OR ADMINISTRATIVE PROGRAMS USED IN ADA PARATRANSIT SERVICE Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Service Monitoring 57% 43% 46% 54% 67% 33% 60% 40% 76% 24% Incentive Programs for 20% 80% 20% 80% 10% 90% 20% 80% 35% 65% Riders Incentive Programs for 9% 91% 10% 90% 0% 100% 20% 80% 6% 94% Sponsors of Riders Alternate Sources of 32% 68% 30% 70% 43% 57% 40% 60% 18% 82% Revenue Creative Budgeting 30% 70% 24% 76% 33% 67% 47% 53% 29% 71% Other Management and 19% 81% 18% 82% 24% 76% 20% 80% 18% 82% Administrative Programs

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16 TABLE 16 INNOVATIVE IMPROVEMENTS IN FIXED-ROUTE POLICIES AND PRACTICES FOR RIDERS WITH DISABILITIES Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Vehicle Accessibility 81% 19% 75% 25% 88% 12% 80% 20% 92% 8% Design Guidelines for 57% 43% 50% 50% 65% 35% 60% 40% 69% 31% Improved Accessibility for Stations, Paths, Facilities Stop Accessibility 58% 42% 50% 50% 59% 41% 60% 40% 85% 15% Path Accessibility 41% 59% 42% 58% 35% 65% 50% 50% 38% 62% Public Information 75% 25% 67% 33% 88% 12% 70% 30% 92% 8% Station/Stop Visual and 50% 50% 42% 58% 47% 53% 60% 40% 77% 23% Audio Communications Other Fixed-Route 36% 64% 35% 65% 29% 71% 50% 50% 38% 62% Improvements stations, paths, and facilities (57%); stop accessibility (58%); not provided fixed-route improvements in station and stop and public information (75%) for riders with disabilities using visual and audio communications for riders with disabilities, their fixed-route services. In particular, an especially high whereas the "Large" and "Very Large" operations reported percentage (92%) of the "Very Large" respondents reported that they generally have done so (60% of "Large," 77% of providing improvements in public information for riders with "Very Large"). disabilities using their fixed-route services. Providing improve- ments in stop accessibility also ranks very high (85%) among Question 41--Does Your Transit Agency Provide "Very Large" operators, whereas "Small" respondents (under Any of the Following Fixed-Route Incentives 250 trips) were evenly split on whether they provided improved for Your Riders with Disabilities? stop accessibility and design guidelines for improved accessi- Question 42--Please Include Any Comments bility for stations, paths, and facilities. on Your Fixed-Route Incentive Responses Here. A minority of all respondents provides or helps with Table 17 shows that a majority of all respondents reported improvements in path accessibility (41%). "Large" operators providing reduced or no fare for ADA-certified riders and/or were evenly split on providing such improvements for riders attendants as a fixed-route incentive for riders with disabilities with disabilities using their fixed-route services. (68%). The percentages were extremely high among the "Large" (90%) and "Very Large" (92%) operations. Analysis of reported fixed-route improvements in station and stop visual and audio communications for riders with dis- The vast majority of respondents with "Large" operations abilities revealed a different response pattern. Here the overall (90%) conduct targeted marketing to persons with disabilities. response was split evenly among all respondents. However, This differs greatly from the other three groups, whose use of the "Small" and "Medium" operations generally do not or have targeted marketing ranged from 31% to 35%. TABLE 17 INNOVATIVE FIXED-ROUTE INCENTIVE POLICIES AND PRACTICES FOR RIDERS WITH DISABILITIES Overall Small Medium Large Very Large Policy/Practice Yes No Yes No Yes No Yes No Yes No Reduced or No Fare for 68% 32% 56% 44% 71% 29% 90% 10% 92% 8% ADA-Certified Rider and/or Attendant Targeted Marketing to 40% 60% 33% 67% 35% 65% 90% 10% 31% 69% Persons with Disabilities Other Fixed-Route 24% 76% 19% 81% 35% 65% 50% 50% 8% 92% Incentives