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17 SUMMARY The majority of respondents with "Small" operations reported that they do not conduct travel training or have special The majority of all respondents, whether analyzed in total or service monitoring policies and practices in place for their para- grouped by average weekday total paratransit trips, reported transit services, unlike their larger counterparts. The "Small" that they use the following policies and practices in their para- systems are less likely to provide or help with fixed-route transit services: improvements in design guidelines for improved accessibility for stations, paths, facilities, or stop accessibility. However, Conditional eligibility and they are somewhat more likely than "Medium," "Large," or Periodic recertification. "Very Large" agencies to coordinate program schedules with social service agencies for more efficient schedules. Most survey respondents also noted that they provide or help with the following policies and practices for riders with Respondents with "Large" operations are different from disabilities using their fixed-route services: operations both larger and smaller in the use of several poli- cies and practices. They are the only size group with a major- Vehicle accessibility improvements, ity using trip-by-trip eligibility and feeder service to/from a Public information improvements, and fixed route. They are also the only group with a majority pro- Reduced or no fare incentives for ADA-certified rider viding targeted marketing to persons with disabilities as a and/or attendant. fixed-route incentive. There are several areas where analysis of survey results by Respondents with "Very Large" operations reported the average weekday total paratransit trips highlights distinct dif- highest use of innovative service monitoring programs, the ferences in paratransit policies and practices among the groups highest use of incentive programs for riders, and the highest of respondents. use of taxi services.