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OCR for page 32
32 Once airport operators begin using the common use will come" approach. For example, one airport recently in- continuum, they find themselves in new areas of liability, stalled a series of free-standing CUSS units throughout the support, and staffing needs that many times are at first over- airport facility and is now finding most of the airlines fight- looked. Here are some examples. ing the use of the CUSS units. Maintenance support and costs. Getting beyond the ini- One airline explained that with its new business model, it tial capital costs and warranties, one issue to be decided no longer has any need for the self-service check-in kiosks as is who will provide the long-term maintenance and sup- located and installed by this airport. The airline further stated port. Some airports have chosen to increase staffing and that the airport operator never really asked its opinion about provide the first-line maintenance support; others have the function and location of this equipment. chosen to outsource this function, whereas others have chosen to let the airlines establish a "club maintenance" Understanding and working with airline internal mainte- contract. Each approach has its advantages and dis- nance and operations schedules will continue to grow in advantages. importance as more airports move down the common use Accessibility and security. Being the equipment owner continuum. Airlines have limited resources that must work of common use components, the airport operator now with each of these airports. To manage their costs, the air- assumes co-responsibility for issues dealing with ac- lines are establishing internal dates for software changes, cessibility and data security. Compounding the situa- hardware deployments, and procedural changes; all of tion is that both of these areas are currently in a state of which will impact an airport's success in deploying flux vis--vis common use technology components. common use. Airport operators must realistically analyze Airport operators need to be attuned to the latest implementation schedules and help set appropriate expec- updates from governing bodies that regulate business tations for management regarding completion dates and operations covered by, for example, ADA and the Pay- major milestones. ment Card Industry Data Security Standard (PCIDSS). Shared access to facility rooms. This is a primary con- cern when it comes to accessing the various telecom- AIRLINE AGREEMENT MODIFICATIONS munications network rooms, where the common use Another area for airport operators to consider is the existing network components may share closet space with air- airline agreements. Before a common use initiative begins, port-dedicated network equipment. airport operators should review their existing airline agree- Customer service staff. With the use of CUSS ticketing ments and prepare any needed language updates. Although it and other similar common use components, passengers is outside the scope of this document to directly address any and airlines alike view these services as airport-provided, language within these agreements, the airport operators who and airport operators find themselves having to supple- were interviewed all recommended that the airline operators ment customer service staff, especially in the common consult with their attorneys about the terminology to change, areas of the airport. modify, or update in their agreements. It is important, how- ever, to ensure that the airline agreements are not overlooked UNDERSTANDING AIRLINE OPERATIONS during the initial planning process to determine whether or not to implement common use. As discussed earlier, each Although most airport operators fully understand that air- step along the common use continuum requires a different lines may be hesitant to endorse common use, they still fre- agreement to move from exclusive use, to mixed use, to pref- quently make the mistake of taking the "if you build it, they erential use, and finally to full common use.