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6 DATA COLLECTION of common use strategies. Full survey results can be found in Appendix D. The survey results are analyzed later in Data for this synthesis were collected in the following ways. this document. Separate surveys were sent to airlines and First, a thorough literature search was conducted to deter- to airports. This was done primarily because the perspec- mine the scope of available information. This search revealed tive of each is different, and therefore warranted different that whereas journal articles and documentation exists, it is questions. not abundant--highlighting the relative lack of information on this topic industry-wide. Of the documentation found through the literature search, it was noted that many of the DOCUMENT ORGANIZATION same people were interviewed for inclusion in the articles. Chapter one contains the background information required to An Internet search was also conducted, which revealed a set the basis for the remaining chapters. Chapter two uses the limited amount of available information on common use. Most information gathered through the existing knowledge of the information available was provided by vendors in the sources noted in chapter one and presents the general pro- form of marketing material. Although information can be gression for implementing common use. This is noted as the gleaned from these documents, they do not present a balanced, "common use continuum." This chapter discusses the vari- unbiased picture of common use strategies to assist stakehold- ous systems and technologies typically associated with com- ers in the learning process. Unlike some topics, there was no mon use. To support its case, the synthesis references specific central place to go to study the topic of common use. Informa- industry documentation or "expert knowledge" sources tion available from industry organizations, such as IATA, is where applicable. Chapter three presents information on the provided at a very high level or is not freely available. perceived advantages and disadvantages of common use from airline, airport, and passenger perspectives. As with Information was also obtained from IATA, vendors who chapter two, this chapter presents its findings from informa- provide common use solutions, and airlines and airports that tion gathered through the existing knowledge sources noted have implemented these solutions. This information was in chapter one. Chapters four and five build on the informa- primarily focused on CUTE (Common Use Terminal Equip- tion presented in chapters two and three and reviews business ment) and CUSS (Common Use Self-Service) installations and operational practices affected by common use. These (discussed further later in this synthesis). A spreadsheet chapters further discuss modifications needed to implement containing the information acquired is contained in Appen- common use from both the airline and the airport perspec- dix A. The researchers verified the data contained in this tives. Chapter six presents seven case studies representing spreadsheet to confirm their accuracy; however, as time pro- different aspects of "real-world" common use implementa- gresses, the data will become stale, and ultimately irrelevant. tions. Further information on the case studies and the inter- view process is included in the appendices. Chapter seven Additional information was gathered through interviews, presents airport considerations for common use implementa- conversations, and experience. Although this synthesis does tions. Chapter eight provides the results and analysis of a not formalize the collection of this interview information, survey conducted as part of the synthesis. Chapter nine sum- primary use of the knowledge gathered is found in chapters marizes the findings and presents suggestions for further two through five. study. Surveys were also conducted to find out the state of Appendices are included where needed for supporting the industry, both in implementation and understanding documentation and are noted throughout this synthesis.