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69 APPENDIX C Survey Instrument SURVEY INSTRUMENT FOR ACRP SYNTHESIS S10-02 COMMON USE FACILITIES AND EQUIPMENT AT AIRPORTS The purpose of this Transportation Research Board Synthesis Report is to survey and collect information about common use practices from a diverse group of airports and airlines. The synthesis will also include a review of currently pub- lished, relevant literature. The attached survey is designed to gather a variety of information that will lead to the final synthesis report. The report will include common use strategies for airports and airlines. The survey includes questions about airport and airline com- mon use strategies and philosophies. For the purposes of this survey, common use relates to the facilities and physical plant changes required to enable airport space to be utilized by more than one tenant (non-exclusive use) as well as sup- port of IATA common use standards and the physical plant changes required to facilitate common use. The survey attempts to cover as many aspects of common use as possible; however, given the diversity of recipients of this survey, some sections may not be applicable. Please attempt to fill out as much of the survey as possible. If any question does not apply to your operation, please answer "N/A." An important part of the synthesis will be follow-on interviews with selected airports and individuals to identify relevant case studies and industry best practices. Based on the answers received you may be contacted for further infor- mation. Thank you in advance for your participation in this survey. If you have any questions, please contact Rick Belliotti at 602.919.0348 or via e-mail at rickb@barich.net.

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70 Respondent Information Date: _____________________________________________________________________________________________________ Name and Title of Respondent: _______________________________________________________________________________ Organization Name: ________________________________________________________________________________________ Respondent Telephone Number: ______________________________________________________________ Respondent E-Mail Address: _________________________________________________________________ Airlines 1. Does your airline have a common use strategy? Yes No Not sure 2. Is your airline operating in a Common Use Terminal Equipment (CUTE) environment at any of the airports which you service? Yes No Not sure 3. Is your airline operating in a Common Use Self-Service (CUSS) environment at any of the airports which you service? Yes No Not sure 4. Approximately what percent of your passengers check in on the Internet prior to arrival at an airport? ________% 5. How did your airline arrive at this number? Professional estimate Actual counts Other: __________________________________________________________ 6. For which of the following vendor's platforms do y ou have a CUTE application? Please mark all that apply. ARINC MATERNA SITA Ultra electronics AirIT Resa IER Other: ________________________________________________________________ 7. For which of the following vendors do y ou have a CUSS compliant application? (check box) ARINC MATERNA SITA IBM Other: ________________________________________________________________ 8. We are identifying 4 divisions to the common use development process. Please rank these in order of most expensive, in your view. For the purposes of this question, 1 equals most expensive, 4 equals least expensive. a. Common Use Terminal Emulation (CUTE): ___ Development ___ Certification ___ Deployment ___ Maintenance b. Common Use Self-Service (CUSS) ___ Development ___ Certification ___ Deployment ___ Maintenance 9. Does your airline have a service level agreement with the common use provider (CUTE and CUSS) to provide timely application distributions and updates? Yes No Not sure

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71 10. Please rank the following common use inhibitors from most (1) to least (6). a. Common Use Terminal Emulation (CUTE): ___ Costs too much ___ Difficult to deploy ___ Difficult to certify ___ Loss of branding ability ___ Lack of control ___ Maintenance/support b. Common Use Self-Service (CUSS) ___ Costs too much ___ Difficult to deploy ___ Difficult to certify ___ Loss of branding ability ___ Lack of control ___ Maintenance/support 11. Please rank the following reasons why your airline would choose to use a CUTE system at a particular airport from most important (1) to least important (8): ___ Cost of deploying airline equipment and infrastructure ___ Need to share gates ___ Code share agreement with another airline ___ Airline alliance ___ Allows entry into a new airport/market ___ Need to use existing gates more efficiently ___ Need to speed entry into new market ___ Airport required 12. Does your airline have an official policy or statement with respect to common use? Yes No Not sure 13. If yes, can you provide this official policy or statement to the surveyor? Yes No Not sure 14. Does your airline prefer to provide the common use equipment, provide a CLUB arrangement, or does your airline prefer the airport to provide? Airline provided Airport provided Prefer CLUB arrangement Depends on the location 15. In your airline's view, what are airports doing well in the deployment of common use? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 16. What are airports not doing well in the deployment of common use? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 17. What facility changes would your airline anticipate in the implementation of common use (e.g., better dynamic signage to support branding needs, new ticket counter positions with embedded kiosks, etc.)? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 18. How would these changes affect the usage of existing facilities? Why do you feel that way? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________

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72 19. Is your airline aware of the IATA focus initiatives, such as e-ticketing, Bar Code Boarding Passes (BCBP), and CUSS? Yes No Not sure 20. Does your airline use/support or have plans to support 2D barcode? Yes No Not sure 21. Is your airline planning on providing 2D barcode check-in via cell phone? Yes No Not sure 22. Does your airline use/support or have plans to support e-ticketing? Yes No Not sure 23. Does your airline use/support or have plans to support CUSS? Yes No Not sure 24. What supporting technologies have helped to improve the implementation and use of a common use model? Voice over IP phone Gate management system Integrated paging MUFIDS MUBIDS Other: ________________________________________________________________________________ 25. What is the maximum response time your airline expects for support on common use technology systems for major failures? 4 hours 3 hours 2 hours 1 hour Other: ________________________________________________________________________________ 26. What is the maximum response time your airline expects for support on common use technology systems for minor failures? 4 hours 3 hours 2 hours 1 hour Other: ________________________________________________________________________________ 27. What is the maximum response time your airline expects for support on common use facilities (e.g., hold rooms, ticketing counters, and club spaces)? 4 hours 3 hours 2 hours 1 hour Other: ________________________________________________________________________________ 28. Are there any areas of an airport that your airline would not be in favor of having common use activities? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 29. Does your airline utilize common use space at any airports you service (club space, baggage handling, check-in agents/multi- airline check-in, other...)? Yes No Not sure

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73 30. Does your airline utilize any common use office space (back office, baggage service office, or other)? Yes No Not sure 31. Is your airline aware of the Common Use Passenger Processing Systems (CUPPS) project (RP 1797) currently being undertaken by IATA? Yes No Not sure 32. Is your airline in favor of the CUPPS initiative? Yes No Not sure 33. Does your airline have an official position on CUPPS? Yes No Not sure 34. If we have any clarifying questions or require additional information, may we contact you? Yes No Not sure Airports 1. Is your airport a hub airport or a destination airport? Hub airport Destination airport Other: _________________________________________________________________ 2. Is your airport required to create a competition plan (U.S. airport only)? Yes No Not sure 3. Do you provide a common network backbone for all systems or do you have discrete networks for each system? Common network backbone Discrete network Combination of both common network and discrete network Other: _________________________________________________________________ 4. Does your airport provide common baggage make-up area? Yes No Not sure 5. Does your airport provide gate management services? Yes No Not sure 6. Does you airport provide a local departure control system? Yes No Not sure 7. Does your airport provide common baggage drop-off at a single location for all airlines? This excludes off-site bag drop. Yes No Not sure

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74 8. Do you provide dedicated space, preferential space, or other? Dedicated space Preferential space Both Other: ________________________________________________________________________ 9. Is your airport aware of the Common Use Passenger Processing Systems (CUPPS) project (RP 1797) currently being undertaken by IATA, ATA, and ACI? Yes No Not sure Other: ________________________________________________________________________ 10. Has your airport implemented any common use models? By common use models we mean any systems or areas of your airport that are identified as common use by all operating airlines in that terminal, concourse, etc. Yes No Not sure 11. Do you have common use in international gates/check-in counters? Yes No Not sure 12. How many international gates (of the total available) are common use (example answer: 20 of 27)? _____________________________________________________ 13. How many international ticketing counters (of the total available) are common use (example answer: 15 of 19)? _____________________________________________________ 14. Do you have other common use sy stems in your international gates (please list)? _____________________________________________________ 15. Do you have common use in domestic gates/check-in counters? Yes No Not sure 16. How many domestic gates (of the total available) are common use (example answer: 15 of 17)? _____________________________________________________ 17. How many domestic ticketing counters (of the total available) are common use? (example answer: 15 of 17)? _____________________________________________________ 18. Do you have other common use sy stems in use in your domestic gates (please list)? _____________________________________________________ 19. Do you have common use at off-site locations? Yes No Not sure 20. How many different locations? _____________________________________________________ 21. Do you have common use at curbside check-in locations? Yes No Not sure

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75 22. How many curbside locations (of the total available) are common use (example answer: 37 of 37)? __________________________________________________ 23. Does your airport have mobile common use terminals? Yes No Not sure 24. Does your airport have CUSS check-in locations? Yes No Not sure 25. How are airlines charged for the use of the installed common use systems? Included in rates and charges Per enplaned/deplaned/rechecking passenger or other per-capita billing methodology Time of use of system Equally shared and billed separately from rates and charges Other: __________________________________________________ 26. What is/was the most expensive portion of your common use system? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 27. What is/was the most difficult portion of your common use system to support? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 28. Do you provide phone service as a part of your common use system? Yes No Not sure 29. What type of phone service do you provide? _____ Standard analog _____ Voice over IP _____ Digital 30. Do you provide WiFi for operational use, either in-building or exterior to the building, as a part of your common use system? Yes No Not sure 31. Are you planning on offering WiFi for operational use, either in-building or exterior to the building, as part of y our common use system? Yes No Not sure 32. Do you provide WiFi for Internet access within public concourses for use by the public? Yes No Not sure 33. What business model do you use for your WiFi access for passenger use? _____ Free to passengers _____ Pay for use 34. Does your airport provide other shared/common services (baggage handling, check-in agents/multi-airline check-in, other)? Yes No Not sure 35. Please list any shared/common services that your airport provides. ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________

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76 36. What is the support model that your airport uses for common use systems? Self-support Vendor support Third party Other: ______________________________________________________________ 37. Does your airport have a common use baggage makeup sy stem? Yes No Not sure 38. Does your airport have a common bag-drop solution/system? Yes No Not sure 39. Does your airport use a baggage reconciliation sy stem? Yes No Not sure 40. What benefits have you noticed with the implementation of common use models? Please describe. ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 41. Please identify any upgrades/enhancements you are considering to your installed common use system. Accessibility for the disabled Network Platform upgrades Hardware Other: ______________________________________________________ 42. Is your airport planning to implement common use in the future? Yes No Not sure 43. What problem does your airport envision a common use installation will facilitate or solve? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 44. What is the main driver for your common use initiative? Customer service Defer capital expenditures Passenger flow Cost reduction Overall facilities usage Inability to expand Attract new tenants Maximize use of gates for multiple carriers Other: ______________________________________________________________ 45. Did or will your airport apply for Airport Improvement Program (AIP) funding to help pay for common use systems (U.S.-based airports only)? Yes No Not sure 46. Please describe the elements of these systems that have been identified as public use for the AIP funding application. ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________

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77 47. Did your airport apply Passenger Facility Charges (PFCs) to offset the costs of the common use systems? Yes No Not sure 48. If your airport is a non-U.S. airport, please describe any funding that was used to pay for common use systems, such as airport usage fees, taxes, etc. ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ 49. What does your airport view as the greatest inhibitor to acceptance of common use models from airlines? Please rank 17, where 1 is the greatest inhibitor and 7 is the least inhibitor. a. Common Use Terminal Emulation (CUTE): ___ Costs too much ___ Difficult to deploy ___ Difficult to certify ___ Loss of branding ability ___ Lack of control ___ Maintenance/support ___ Airlines prefer dedicated systems b. Common Use Self-Service (CUSS) ___ Costs too much ___ Difficult to deploy ___ Difficult to certify ___ Loss of branding ability ___ Lack of control ___ Maintenance/support ___ Airlines prefer dedicated systems 50. If we have any clarifying questions or require additional information, may we contact you? Yes No Not sure 51. If your airport has no intentions of implementing common use systems, what is the major reason for this decision? ______________________________________________________________________________________________________ ______________________________________________________________________________________________________ ______________________________________________________________________________________________________