• Front Matter R1-R11

• Summary 1-2

• 1.2 The Research Plan 3-3

• 1.3 This Report 4-4

• Highway Capacity Manual 5-5

• Transit Capacity and Quality of Service Manual 6-8

• Florida Quality/Level of Service Handbook 9-10

• Highway Capacity Manual 11-12

• Transit TCQSM Critique 13-13

• Florida DOT Q/LOS Handbook 14-14

• The Major Level of Service Manuals 15-15

• Implications for Research Project 16-16

• Urban Street LOS 17-17

• Intersection LOS Research 18-20

• Rural Road Research 21-21

• A Handbook for Measuring Customer Satisfaction 22-22

• 3.3 Bicyclist Perceptions of LOS 23-23

• Segment LOS Models Based on Field Surveys or Video Lab 24-25

• Models of Rural Road Bicycle LOS 26-26

• Intersection Crossing LOS Studies 27-27

• Sidewalk and Path LOS Studies 28-28

• Midblock Crossing LOS Studies 29-29

• 3.5 Multimodal LOS Research 30-31

• 4.1 Selection of QOS Survey Method 32-34

• Auto Video Clips 35-35

• Bicycle Video Clips 36-37

• Pedestrian Video Clips 38-41

• Development of Master DVDs 42-45

• Selection of Video Lab Cities 46-46

• Recruitment 47-49

• Video Lab Sessions 50-50

• 4.5 Effects of Demographics on LOS 51-51

• Effects of Demographics on Auto LOS Ratings 52-52

• Effects of Demographics on Pedestrian LOS Ratings 53-53

• Field Data Collection 54-54

• Survey Form Development 55-56

• Survey Distribution 57-57

• Route Characteristics 58-59

• 4.7 Representation of Survey Results By A Single LOS Grade 60-61

• Linear Regression Tests 62-63

• Limitations of Linear Regression Modeling 64-64

• Performance of Candidates 65-68

• 5.2 Recommended Auto LOS Model 69-70

• 5.3 Performance of Auto LOS Models 71-71

• Selection of Explanatory Variables for LOS 72-73

• Elasticity Concept 74-76

• Reliability 77-77

• 6.2 Recommended Transit LOS Model 78-78

• Estimation of the Transit Wait Ride Score 79-80

• 6.3 Performance of Transit LOS Model 81-81

• 7.2 Recommended Bicycle LOS Model 82-82

• Bicycle Intersection LOS 83-83

• 7.3 Performance of Bicycle LOS Model on Video Clips 84-85

• 8.1 Model Development 86-86

• Pedestrian Other LOS Model 87-87

• Pedestrian Midblock Crossing Factor 88-90

• 8.3 Performance Evaluation of Pedestrian LOS Model 91-91

• Input Variable Interactions Among Modes 92-94

• Interactions Among Modal LOS Results 95-95

• Chapter 10 - Accomplishment of Research Objectives 96-97

• References 98-101

• Appendix A - Subject Data Collection Forms 102-104

• Appendix B - Study Protocol 105-109

• Appendix C - Example Recruitment Flyer/Poster 110-110

• Abbreviations used without definitions in TRB publications 111-111

Flannery, Aimee, Dowling, Richard G, Rouphail, Nagui M, Petritsch, Theodore Anton, Landis, Bruce W, Bonneson, James A, Ryus, Paul, Reinke, David B, Vandehey, Mark, Transportation Research Board " Florida Quality/Level of Service Handbook ." NCHRP Report 616: Multimodal Level of Service Analysis for Urban Streets . Washington, DC: The National Academies Press, 2008 .

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