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NCHRP Report 616: Multimodal Level of Service Analysis for Urban Streets (2008)
National Cooperative Highway Research Program (NCHRP)

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Flannery, Aimee, Dowling, Richard G, Rouphail, Nagui M, Petritsch, Theodore Anton, Landis, Bruce W, Bonneson, James A, Ryus, Paul, Reinke, David B, Vandehey, Mark, Transportation Research Board. "1.3 This Report." NCHRP Report 616: Multimodal Level of Service Analysis for Urban Streets. Washington, DC: The National Academies Press, 2008.

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Front Matter (R1-R11)
Summary (1-2)
1.2 The Research Plan (3-3)
1.3 This Report (4-4)
Highway Capacity Manual (5-5)
Transit Capacity and Quality of Service Manual (6-8)
Florida Quality/Level of Service Handbook (9-10)
Highway Capacity Manual (11-12)
Transit TCQSM Critique (13-13)
Florida DOT Q/LOS Handbook (14-14)
The Major Level of Service Manuals (15-15)
Implications for Research Project (16-16)
Urban Street LOS (17-17)
Intersection LOS Research (18-20)
Rural Road Research (21-21)
A Handbook for Measuring Customer Satisfaction (22-22)
3.3 Bicyclist Perceptions of LOS (23-23)
Segment LOS Models Based on Field Surveys or Video Lab (24-25)
Models of Rural Road Bicycle LOS (26-26)
Intersection Crossing LOS Studies (27-27)
Sidewalk and Path LOS Studies (28-28)
Midblock Crossing LOS Studies (29-29)
3.5 Multimodal LOS Research (30-31)
4.1 Selection of QOS Survey Method (32-34)
Auto Video Clips (35-35)
Bicycle Video Clips (36-37)
Pedestrian Video Clips (38-41)
Development of Master DVDs (42-45)
Selection of Video Lab Cities (46-46)
Recruitment (47-49)
Video Lab Sessions (50-50)
4.5 Effects of Demographics on LOS (51-51)
Effects of Demographics on Auto LOS Ratings (52-52)
Effects of Demographics on Pedestrian LOS Ratings (53-53)
Field Data Collection (54-54)
Survey Form Development (55-56)
Survey Distribution (57-57)
Route Characteristics (58-59)
4.7 Representation of Survey Results By A Single LOS Grade (60-61)
Linear Regression Tests (62-63)
Limitations of Linear Regression Modeling (64-64)
Performance of Candidates (65-68)
5.2 Recommended Auto LOS Model (69-70)
5.3 Performance of Auto LOS Models (71-71)
Selection of Explanatory Variables for LOS (72-73)
Elasticity Concept (74-76)
Reliability (77-77)
6.2 Recommended Transit LOS Model (78-78)
Estimation of the Transit Wait Ride Score (79-80)
6.3 Performance of Transit LOS Model (81-81)
7.2 Recommended Bicycle LOS Model (82-82)
Bicycle Intersection LOS (83-83)
7.3 Performance of Bicycle LOS Model on Video Clips (84-85)
8.1 Model Development (86-86)
Pedestrian Other LOS Model (87-87)
Pedestrian Midblock Crossing Factor (88-90)
8.3 Performance Evaluation of Pedestrian LOS Model (91-91)
Input Variable Interactions Among Modes (92-94)
Interactions Among Modal LOS Results (95-95)
Chapter 10 - Accomplishment of Research Objectives (96-97)
References (98-101)
Appendix A - Subject Data Collection Forms (102-104)
Appendix B - Study Protocol (105-109)
Appendix C - Example Recruitment Flyer/Poster (110-110)
Abbreviations used without definitions in TRB publications (111-111)

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4 8. Final Report · Chapter 6, Transit LOS Model. This chapter describes the 9. HCQS Presentations recommended LOS model for transit passengers on an urban street. Validation data are provided illustrating the accuracy of the model. 1.3 This Report · Chapter 7, Bicycle LOS Model. This chapter describes the This Report presents the final recommended LOS models recommended LOS models for bicycle riders on an urban and draft Urban Streets chapter on urban street level of ser- street. Validation data are provided illustrating the accu- vice for the 2010 Highway Capacity Manual. The report is or- racy of the model. ganized as follows: · Chapter 8, Pedestrian LOS Model. This chapter describes the recommended LOS models for pedestrians on an · Chapter1, Introduction. This chapter presents an overview urban street. Validation data are provided illustrating the of the research project and the organization of the report. accuracy of the model. · Chapter 2, State Of The Practice. This chapter reviews · Chapter 9, Integrated Multimodal LOS Model Framework. the state of the practice for estimating the level of service This chapter explains how the four modal LOS models are in- for auto drivers, transit riders, bicycle riders, and pedes- tegrated in that they share the same LOS rating system, share trians on urban streets. The Highway Capacity Manual, much of the same input data, and reflect intermodal effects of Transit Capacity and Quality of Service Manual, and one mode on the perceived level of service of the other. the Florida DOT Quality/Level of Service Guide are · Chapter 10, Accomplishment of Research Objectives. This reviewed. chapter summarizes the accomplishment of the research · Chapter 3, Literature Review. This chapter presents an objectives. overview of recent literature in the field of modal level of · Appendix A, Subject Data Collection Forms. This appen- service. dix provides copies of the video lab data collection forms. · Chapter 4, Data Collection. This chapter describes the se- · Appendix B, Study Protocol. This appendix describes the lection of the data collection methods for this study and protocol used to collect LOS perceptions in the video labs. describes the video lab and field work used to obtain · Appendix C, Example Recruitment Flyer/Poster. This ap- observations from the traveling public on their perceptions pendix shows the flyer used to recruit participants in the of level of service. video laboratories. · Chapter 5, Auto LOS Model. This chapter presents the rec- ommended LOS model for auto drivers along with an Appendix D, Draft Users Guide, which presents the draft alternative model designed to address concerns raised by users guide on urban street level of service, is available on line the Highway Capacity Committee. Validation data are as NCHRP Web-Only Document 128 at http://trb.org/news/ provided illustrating the accuracy of the model. blurb_detail?id=9186.