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57 would be easier to administer under crowded conditions. the county (about three-quarters of its total length, which ex- Exhibit 58 shows an example of the Phase 2 survey form. tends just over the county line to the north and several miles In order to cover the different groups in the San Francisco beyond the county line to the south). Bay Area adequately, Spanish and Mandarin Chinese versions On the bus, the first surveyor sat immediately behind the of the questionnaire were also produced. driver and was responsible for (1) handing out surveys and On the Phase 2 survey form, surveyors wrote a unique bus golf pencils as persons boarded the bus, (2) occasionally re- trip ID number in the upper right-hand corner for all ques- moving surveys and pencils from the collection envelopes, tionnaires collected from that one-way bus trip. This ID and (3) cleaning up any surveys or pencils that passengers number was then used to tie in the individual questionnaire might have dropped on the floor. Surveys were handed out in to a unique bus route, direction, and time period. numerical order. The first surveyor also had self-addressed stamped envelopes to hand to passengers wishing to complete the survey later, as well as large-print versions of the survey Survey Distribution for riders with visual impairments. TriMet also required that In Phase 1, surveyors worked in teams of two. Two teams the first surveyor carry a TriMet-designed card that provided were assigned to a given route in Portland and Virginia, while both printed and Braille information instructing riders with three teams were assigned in Broward County, due to the visual impairments to call TriMet's information line to com- longer route length. The teams started during the a.m. peak plete the survey. For this survey, TriMet's operators were hour (around 7 a.m.) and rode their assigned bus route back instructed to take the person's name, phone number, and a and forth, for approximately 4 hours. The surveyors rode call-back time and to pass the information to the researchers the Portland and Virginia routes from end-to-end and rode to complete the survey. Although cards were handed out, no the Broward County route for most of its length within one called TriMet to participate in the survey. Exhibit 58. Phase 2 Transit Survey Form. SERVICE QUALITY SURVEY Please take a few minutes to fill out this survey. We want to know how satisfied you are with service on this bus. When finished, please hand this form back to the survey taker. 1. Where did you get on this bus? (Street & cross street) 2. Where will you get off this bus? (Street & cross street) 3. How often do you ride Muni? 5 or more days per week 1 2 days per week 3 4 days per week Less than 1 day per week 4. Could you have used a car for this trip? Yes No 5. How satisfied are you with your trip today on this bus? Please circle a number below for each answer, where 1 means very dissatisfied and 6 means very satisfied. Dissatisfied Satisfied Very Very dissatisfied satisfied a) Getting to the bus stop 1 2 3 4 5 6 b) Waiting for the bus 1 2 3 4 5 6 c) Riding on this bus 1 2 3 4 5 6 e) This bus trip overall 1 2 3 4 5 6