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33
Similar to the bag-check plaza, the area required to construct
the supplemental curbside in an existing parking structure
may require eliminating some revenue-generating parking
spaces. This reduced capacity would then constrain existing
close-in parking, which could be difficult to replace.
Passengers accustomed to one curbside location for drop
off and another curbside location for pickup may be confused
by the introduction of an additional curbside. The provision
of multiple curbside locations may result in wayfinding com- Figure 4-10. Passenger assistance parking area.
plexity for passengers in vehicles and on foot.
Key Drivers
Challenges to Implementation
The key drivers to providing a passenger assistance parking
The cost to reconfigure an existing parking structure to area would be the desire to provide a high level of customer
accommodate a supplemental curbside would be the primary service for meeters and greeters and well-wishers accompa-
challenge to implementation. Physical constraints imposed nying an airline passenger to or from the terminal and to
by existing facilities (e.g., column spacing, inadequate floor- encourage these meeters and greeters and well-wishers to
to-ceiling height) may limit the ability to retrofit an existing park their vehicles rather than circling the on-airport roadway
parking structure to accommodate a supplemental curbside. system. Such passenger assistance parking areas would be
The challenges to implementation with a new parking structure especially beneficial for the elderly, the disabled, and families
would be how to realign the existing terminal roadway system with small children.
to accommodate the supplemental curbside located in the
structure. Examples
A variation of a passenger assistance parking area is pro-
Passenger Assistance Parking Area vided on the arrivals level of Nashville International Airport.
After September 11, 2001, vehicles are no longer allowed to Vehicles pull into spaces where they are allotted 10 min to
dwell on the curbside unless they are involved in the active greet and assist their passengers with their baggage. A digital
loading or unloading of passengers. Those individuals wishing clock positioned above each space counts down the 10-min
to accompany a departing passenger or to meet an arriving grace period each vehicle is allowed in the parking space.
passenger at the majority of large- and medium-hub U.S. Airport staff monitor the spaces on a continual basis and will
airports are required either to pay a fee to park or to drop issue tickets and, if necessary, tow any vehicle that exceeds its
the passengers off or pick them up directly at the terminal time limit. Similar very-short-term parking spaces are pro-
curbside. As a result of this increased level of curbside vided at Munich Airport's Terminal 2.
enforcement, many meeters and greeters desiring to pick up
passengers at the curbside have elected to recirculate along Assumptions/Prerequisites
the airport roadway system rather than enter the airport
parking facilities. This recirculating activity has resulted in Provision of a passenger assistance parking area would re-
increased roadway and curbside congestion. Some airport quire that a fixed number of spaces be available proximate
operators have implemented remote cell phone lots where to the terminal. The spaces should be located in an area where
meeters and greeters who arrive at the airport in advance the number of lanes a passenger must cross is minimized to
of an arriving flight can wait in their vehicles for arriving reduce potential vehicle and pedestrian conflict points and
passengers. to promote a higher level of safety. The spaces could be free of
The passenger assistance parking area (see Figure 4-10) charge, and the vehicle would be allowed to stay in the space
would provide a number of dedicated parking spaces in a for 10 to 15 min. To ensure that vehicles do not exceed the
close-in parking facility or at the terminal curbside, within allotted grace period, strict enforcement would be required.
reasonable walking distance of the terminal, to allow visitors
to accompany passenger(s) to or from the terminal. The Evaluation
parking area could be free of charge, and vehicle parking time
Passenger Perspective
would be limited to approximately 10 to 15 min. It is antici-
pated that these parking areas would generally serve meeters The primary advantage of the passenger assistance park-
and greeters and well-wishers. ing area is that it enables well-wishers and meeters and
