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38
that would be required to accommodate large elevators may
not pass the benefit-cost analysis as the existing escalators
most likely satisfy the need for assisted vertical transporta-
tion. Retrofitting parking structures with elevators is equally
challenging.
Consolidated Meeters-and-Greeters
Area
Meeters and greeters were affected greatly by the changes
in security regulations following the September 11, 2001, ter-
rorist attacks. Before these changes, meeters and greeters
could pass through security and meet passengers at the gate
and then accompany them to claim their bags or proceed di-
rectly to their vehicles. Today, meeters and greeters typically
wait in their vehicles for a telephone call (via cell phone) from
the arriving passengers they plan to pick up. Sometimes, cell
phone lots are provided for waiting meeters and greeters, re-
ducing unnecessary recirculation, emissions, and roadway
congestion. However, meeters and greeters present a valuable
revenue stream that is minimized by the use of cell phone lots.
A common factor complicating the meters-and-greeters
process is that multiple exits are typically provided from the
secure area to the arrivals hall (see Figure 4-16: "Multiple
Exits"). While multiple exits help distribute passenger traffic,
they make it difficult for meeters and greeters to know where
to meet passengers as they enter the arrivals hall. A consolidated
meters-and-greeters area (see Figure 4-16: "Consolidated
Meeters and Greeters") not only would simplify the act of meet-
ing and greeting arriving passengers by creating a single exit Figure 4-16. Consolidated meeters-and-greeters area.
from the secure area to the arrivals hall, but also would capture
this potential revenue stream. A single exit from the secure meters-and-greeters areas. Claiming checked baggage is often a
area into an arrivals hall that serves one or more airlines, sim- difficult task for the elderly and the disabled, who have a hard
ilar to international arrivals, would allow meeters and greeters time removing baggage from slope-plate claim devices. These
to arrive at the terminal without contacting the arriving passengers would greatly benefit from a single exit from the
party to ascertain which bag-claim device their flight has been secure area to the arrivals hall by being able to meet the peo-
assigned. As there would only be one exit, the meeters and ple picking them up before they claim their checked baggage
greeters could go directly to the single exit and wait for their rather than meeting them at the curb. Another driver is the
parties to arrive. This dwell time provides a natural opportu- number of exits that have to be monitored by airline or airport
nity to provide concessions and other amenities, such as bag- personnel. When exits are located remote from the SSCP,
gage carts or restrooms. The meeters and greeters could also either the airlines using the arrivals hall or the airport opera-
use revenue-producing short-term parking rather than waiting tor must provide security guards to monitor the exit, even if
in a no-fee cell phone lot. automated revolving doors are installed. Consolidating the
number of exits from the secure area to each arrivals hall
would reduce the cost of providing that security.
Key Drivers
Increased nonairline revenue is a significant advantage of
Examples
providing consolidated meters-and-greeters areas. At many
airports, meeters and greeters represent a revenue source Most terminal buildings have either multiple domestic
that is not being captured because there is no central location arrivals halls or multiple portals in a single domestic arrivals
where they can meet their parties. The increasing numbers hall because of its size. In contrast, international arrivals facil-
of aging passengers are another driver of consolidated ities typically have a single exit into the nonsecure area. These
