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OCR for page 39
39 locations are often characterized by congregating meeters and An operational disadvantage of a consolidated meters-and- greeters and may provide concessions and other amenities. greeters area would be the potential concentration of demand for short-term parking in proximity to the consolidated meters-and-greeters area. Another disadvantage might be the Assumptions/Prerequisites added congestion caused by meeters and greeters waiting for One major assumption pertaining to a consolidated meters- their parties inside the arrivals hall. and-greeters area is that it would not create inequitable walk- ing distances. Another assumption is that there would be Challenges to Implementation a sufficient flow of arriving passengers claiming checked bag- gage to justify some level of concessions, whether they be One major challenge to providing a consolidated meters- sundries, a newsstand, a coffee bar, or vending machines. and-greeters area would be the existence of a sufficient traffic One prerequisite would be that ample short-term parking flow to justify the concessions or amenities needed to make the must be located adjacent to each arrivals hall to accommo- function more attractive than using a cell phone lot. However, date meeters' and greeters' vehicles. the use of a single exit not only for passengers claiming checked baggage, but also for passengers exiting the secure area and heading directly to the arrivals curb or parking garage Evaluation because they have no baggage to claim could mitigate this Passenger Perspective challenge. Those passengers without baggage to claim may be interested in either the concessions or amenities, particularly Simplified wayfinding is one advantage of consolidating restrooms, before they exit the airport. the meters-and-greeters area. This advantage affects both passengers and meeters and greeters. Passengers could be di- rected to a single exit to access the arrivals hall, and that exit Arrivals Lounges would serve as a single point of entry for meeters and greeters Typically, arriving passengers using ground transportation to wait for their parties. Another advantage is that aging pas- claim their checked baggage or go straight to the arrivals sengers would be able to receive assistance from the parties curb and wait for their desired mode of transportation picking them up rather than the meeters and greeters waiting (see Figure 4-17: "Typical Arrivals Roadway"). Often, there in a cell phone lot until the passenger is either in the arrivals is little shelter from the elements and no indication of when hall or at the arrivals curb. The availability of concessions or the next awaited vehicle is scheduled to arrive. Also, the com- amenities, such as restrooms or baggage carts, made possible mercial curb is generally an island curb requiring passengers by consolidating the meters-and-greeters area would be an- to cross POV traffic on the inner curb roadway. other advantage for passengers. Arrivals lounges (see Figure 4-17: "Arrivals Lounge Con- One potential disadvantage is that reducing the number of cept") would provide the same level of service to arriving pas- exits into the arrivals hall may increase the walking distances sengers as that provided to departing passengers by offering from the gates to the bag-claim devices. However, as passen- a comfortable waiting area and the necessary information to gers often arrive at the bag-claim devices well before their ease traveler anxiety. These arrivals lounges may include a baggage, the availability of concessions or amenities would check-in kiosk to alert drivers that customers are waiting for most likely outweigh the increased walking distances. their shuttles, as well as information displays identifying when the next vehicle is expected to arrive. An enclosed wait- ing area would be provided that would be much more com- Operations Perspective fortable than the outdoor areas common at many airports. It The potential to increase nonairline revenue by capturing is anticipated that several lounge areas would serve different meters-and-greeters traffic is the most significant operational CV types such as hotel shuttles, rental car shuttles, inter- advantage. Consolidated meters-and-greeters areas would terminal transit, and so forth. also provide a great opportunity to reduce security staffing re- quirements by reducing the number of exits from the secure Key Drivers area to the arrivals hall. Such areas might also help reduce the need for constant enforcement of curbside regulations by Passenger level of service is the main driver of arrivals encouraging meeters and greeters to use short-term parking to lounges. Arriving passengers are typically not provided the meet their parties at a single location rather than recirculating same level of service as departing passengers. Arrivals halls on the terminal roadway or waiting at the arrivals curb for the typically are not the grand spaces that departures halls are, passengers they are picking up to contact them or to emerge. and the curbside environment is nowhere near as nice as

OCR for page 39
40 Figure 4-18. Tour bus lounges at London Stansted Airport. Source: Corgan Associates, Inc. from the direct elements) and to provide only sparse bench seating. Very few provide the same level of amenities as the tour bus lounges at London Stansted Airport. Assumptions/Prerequisites There are key assumptions or prerequisites for arrivals lounges to be viable. First, there has to be sufficient commer- cial vehicle demand to make the provision of arrivals lounges Figure 4-17. Arrivals lounges. feasible. Another assumption is that the physical layout of the terminal area is conducive to a consolidated commercial ve- hicles curb and that space can be made available for the departures lounges. Providing arriving passengers with not lounges. Also, the cooperation of the commercial vehicle op- only a clean, comfortable place to wait for their desired ve- erators (e.g., hotels, remote parking, etc.) would be required hicle, but also the information they need so that they would to provide real-time information on their arrival times. Also, be able to patronize concessions or use the amenities pro- the lounges would function best if CV pick-up is provided on vided in the arrivals lounges should vastly improve the level the inner curb. Therefore, with a conventional arrivals road- of service for arriving passengers. way, POVs would use the outer curb, which could be consid- ered an advantage since it likely places POV activity adjacent Examples to short-term parking. The tour bus lounges at London Stansted Airport (see Fig- ure 4-18) are a good example of facilities provided to accom- Evaluation modate arriving passengers. As with many commercial vehicle Passenger Perspective curbs, the tour bus operations curbside at London Stansted Airport are remote from the terminal building. The tour bus The key advantage of arrivals lounges to passengers is a re- lounges provide protection from the elements, include ameni- duction in the anxiety typically associated with waiting for ties such as restrooms and vending machines, and provide in- commercial vehicles at a remote curb, especially late at night. formation displays for each tour bus operator. Arrivals lounges would provide the necessary information for Many modern ground transportation centers provide nearly passengers to make decisions such as whether they have time the same level of amenities as arrivals lounges, but are typi- to use the restroom or get something to eat at nearby conces- cally inadequate in one or more ways. Ground transportation sions. Arrivals lounges would also provide a higher level of per- centers often focus on consolidating ground transportation ceived safety than is commonly found at commercial vehicle operations to reduce commercial vehicle fleets and curbside curbs by allowing passengers to wait in enclosed, adequately congestion rather than focusing on the level of passenger lit facilities. A potential disadvantage might be increased amenities provided. It is also common for ground transporta- walking distances, particularly for passengers claiming checked tion centers to be open-air (although some may be protected baggage, from the arrivals hall to the arrivals lounges.