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of the terminology used throughout the report compared terms. To provide clarity, definitions of the key terms used in
with the way the same terms may be more loosely used in this report are provided below.
practice. The key assumptions are central to the viability of
the innovative concepts and, therefore, are also identified in · Automated people mover (APM): fully automated,
this chapter presenting the background for this research grade-separated, fixed-guideway transit system that pro-
project. vides passenger transfer between key components of the
Chapter 2 summarizes the findings of the research con- airport.
ducted for this project, which included a published document · Bag drop: a staffed or non-staffed position where passengers
review, interviews with airport industry representatives, and use a self-service device to acquire tags for their check bag-
airport site visits. The relevant research yielded the basis for gage and the baggage is input into the baggage-handling
establishing the key processes that passengers experience system.
between the airport entrance and the secure portions of the · Baggage make-up: facilities in the secure area of the ter-
terminal and for identifying the critical issues that commonly minal where the airlines consolidate checked baggage for
affect passenger level of service. Examples of recent innova- loading onto the aircraft.
tions at several airports are presented as the foundation for · Check-in: using an e-ticket (via a kiosk, the Internet, or an
developing and evaluating the innovative concepts in this airline agent) to acquire a boarding pass or deposit check
research project. baggage.
Chapter 3 describes the research approach to developing new · Check baggage: passenger baggage that is surrendered at
concepts including the identification of passenger processes, the point of check-in, subject to explosives detection system
issues that passengers commonly face, innovations that could (EDS) screening, transported in the belly compartment of
address those issues, and concepts incorporating the identi- the aircraft, and retrieved in the baggage claim hall.
fied innovations; the evaluation process is also described. The · Commercial vehicle (CV): generally includes taxicabs, town
concepts are grouped into landside and terminal concepts. cars, prearranged limousines, courtesy vehicles, chartered
Chapter 4 describes the innovations in detail and provides vans and buses, shared-ride door-to-door vans, and sched-
in-depth examination of the drivers and assumptions or pre- uled buses.
requisites for each innovation as well as an evaluation of their · Common-use: the sharing of facilities (ticket counters, kiosks,
advantages and disadvantages. Potential challenges to imple- baggage-claim devices, etc.) among multiple airlines based
mentation are also discussed. on demand rather than exclusive-use provisions.
Chapters 5 and 6 examine how the innovations can be · Common-use self-service (CUSS): the sharing of facili-
incorporated into concepts that apply to both landside ties, such as kiosks, offering check-in by the passenger
(Chapter 5) and terminal (Chapter 6) facilities. The compat- (potentially including baggage check) while allowing mul-
ibility of the concepts with existing landside or terminal facil- tiple airlines to maintain branding and functionality.
ities or paradigms (i.e., single-level terminal with a single-level · Concept: graphic illustration of a potential opportunity to
roadway, two-level terminal with a two-level roadway, etc.) integrate one or more innovations with real-world situa-
and the advantages and disadvantages of each concept are tions at airport landside or terminal facilities.
examined. Potential challenges to implementation are also · Curbside: that portion of the terminal area roadway used
discussed. to drop off or pick up passengers.
Chapter 7 presents the conclusions of this research project · Bag-check plaza: drive-through facility that offers self-
by examining the potential benefits of the results as well as service check-in and baggage check within proximity of the
their applicability to airport practice. Suggestions for further passenger's vehicle.
research, related to the innovations and concepts presented · Forecourt: an area that includes various vehicle and pedes-
in this report, are also provided. trian processing functions that is separated from the termi-
An appendix presents the computer simulation analysis nal building by a courtyard or other pedestrian-only plaza.
results, which estimated facility requirements for a process- · Full-service: use of an airline or airport agent to buy a
based departures hall concept and a landside bag-check plaza ticket, modify a reservation, obtain a boarding pass, and
concept. deposit check baggage.
· Innovation: something newly introduced, such as a new
idea, method, or device.
Definitions
· Landside: public (nonsecure) portion of the airport from
Terms used in the aviation industry often have several the airport entrance(s) up to the face of the terminal build-
definitions and can be used in a variety of ways depending on ing(s) that facilitate both vehicular and pedestrian move-
the point of view and background of the person using the ments and may include check-in functions.
