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41 Operations Perspective departing passenger's experience because they have the best opportunity to affect the experience of departing passengers. A key operational advantage of arrivals lounges would be In contrast, airport operators are most concerned about the the consolidation of commercial vehicle operations at the arriving passenger's experience because the arrivals process is curbside. Another advantage might be the opportunity to re- often the arriving passenger's first impression of the local area duce commercial vehicle fleets through longer headways be- served by the airport. The decision to provide a higher level cause passengers would be provided a higher level of service of service to arriving passengers may be a service decision and information while they wait in comparison with simply rather than a business decision. waiting at the curb. Arrivals lounges may also present addi- Another challenge would be finding adequate space to tional revenue-generating opportunities through vending or house the arrivals lounges. At airports where the commer- advertising. cial curb is directly adjacent to the arrivals hall, there may One potential disadvantage of arrivals lounges is that the not be surplus space available to construct an arrivals lounge. lull in traffic during certain times of the day, similar to de- In addition, ground transportation services are relatively de- partures lounges, may result in low overall utilization. How- centralized, with each provider controlling its own schedule ever, if communication between the waiting passenger and and being unaccustomed to providing that information to a the vehicle operator were interactive, the frequency of service common information system. The added cost and time to could be more closely related to demand, thus reducing the provide their operating information may be a deterrent. number of commercial vehicle trips. Challenges to Implementation Summary of Innovations The single biggest challenge to implementing the arrivals Each innovation addresses a number of the critical issues lounge innovation is the question of who would pay for discussed in Chapter 3. Table 4-1 summarizes the critical is- the facilities. Unlike departures lounges, which are paid for by sues that are addressed by each innovation. The intent of the airlines through lease agreements, ground transportation this summary is to enable airport operators and airport ter- operators do not typically pay a facility charge in addition to minal landside planners or designers to quickly identify acquiring the right to operate at the airport. While passenger which of the innovations would be most relevant to the sit- facility charge (PFC) revenues could conceivably be used to uations at a particular airport. While the innovations were support arrivals lounges, the use of these revenues requires discussed individually in this chapter, combining one or airline approval, which may be difficult to obtain for facilities more innovations could enhance their effectiveness. Several that benefit arriving passengers rather than departing pas- options for combining the innovations are discussed in sengers. Airlines have historically been more focused on the Chapters 5 and 6. Table 4-1. Summary of issues addressed by each innovation. Issues Walking / Baggage Information / Vehicular Waiting / Vertical Handling by Signage / Movement / Pickup Safety and Innovation Queuing Transitions Passengers Wayfinding / Drop-off Security Process-based departures hall Passenger-processing facilities Self-service baggage check Bag-check plaza Supplemental curbside Passenger assistance parking Low-profile passenger baggage devices High-capacity flow-through elevators Consolidated meeters-and-greeters area Arrivals lounges Issue is addressed by innovation