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59 Figure 6-4. Directional check-in. Summary of Departures Hall Concepts Arrivals Facilities Each departures hall concept has unique physical and oper- Historically, the domestic arrivals facilities at many air- ational characteristics. Some of the concepts, such as the main ports have not received the same attention as the departures street check-in, may be more suitable for implementation hall from either a functional or aesthetic standpoint. Baggage- during a minor renovation while others, such as the three- claim halls commonly have lower ceilings and are generally stage check-in, may only be feasible where new terminals are interior spaces with no natural light. This reduced sense of being constructed. Other characteristics, such as the baggage- place for passengers has been exacerbated since meeters- screening system and terminal configuration, are major factors and-greeters are no longer able to meet passengers at the gate when considering one or more of the departures hall concepts. and passengers are left to wonder where they might meet Table 6-1 presents a comparison of the concepts based on their waiting parties once they emerge from the secure area. several terminal characteristics. Generally, few, if any, concession amenities are provided in Table 6-1. Departures hall concepts comparison. Main Street Three-lane Three-stage Directional Key Considerations Check-in Check-in Check-in Check-in Departures hall depth (< 50 ft) -- -- -- Departures hall depth (50 ft > 85 ft) -- Departures hall depth (> 85 ft) Multi-carrier terminal Single-carrier terminal Single-level terminal -- -- -- Multi-level terminal Adjacent airline support space -- -- Re-use of existing baggage system -- -- Centralized in-line baggage screening Major renovation -- New construction Concept is highly relevant Concept is relevant but not optimal -- Concept is not a consideration Departures hall depth is the depth of the space availabe for circulation and check-in functions
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60 domestic arrivals facilities. Once passengers have claimed building if they are not claiming baggage or access into the their bags, the myriad ground transportation offerings are bag-claim hall where baggage carts would be readily available often confusing; once outside the terminal building, pas- prior to the claim devices. The devices would be adequately sengers must wait to be picked up or wait for a ground spaced (approximately 60 ft on center) to allow seating be- transportation service in areas that provide some protection tween them for elderly and disabled passengers. The claim from the elements, such as a canopy, but are generally open devices would be flat-plate, whether directly or remotely on the sides. fed, to facilitate the process for the elderly and disabled pas- sengers who have difficulty lifting baggage over the sill of standard slope-plate devices. High-capacity flow-through Consolidated Domestic Arrivals Hall elevators would be available as a primary option for passen- The concept illustrated in Figure 6-5 is idealized: all do- gers proceeding to the garage or other levels of the terminal. mestic arrivals at a particular terminal would emerge through Escalators would supplement the elevators, as appropriate. a well-defined exit into a meeters-and-greeters area similar to Arrivals lounges, as described below, would be available to that generally provided for international arrivals. Amenities enhance the experience of passengers using CVs to exit the such as concessions would be available immediately adjacent airport. to the meeters-and-greeters area, with improved commercial It is not anticipated that this entire arrangement could be viability resulting from the funneling of all arrivals through a adapted to an existing terminal, but rather that individual single point. From the meeters-and-greeters area, passengers components could be incorporated as part of general improve- would be able to choose either a direct exit from the terminal ments for domestic arrivals. Figure 6-5. Consolidated domestic arrivals hall.
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61 Arrivals Lounge The arrivals lounge concept (see Figure 6-6) would provide the same types of amenities for passengers waiting for ground transportation services as those amenities departing passen- gers experience in gate holdrooms while waiting to board an aircraft. Arrivals lounges would address the issues associated with arriving passengers waiting at the curbside for CVs, which include waiting for an indeterminate length of time in less-than-ideal weather conditions and with some safety concerns, especially at night. In the arrivals lounge concept, passengers who plan to use ground transportation services, after claiming their bag- gage, would proceed to a seating area designated for the mode of ground transportation desired such as hotel shut- Figure 6-6. Arrivals lounge. tle, rental car shuttle, inter-terminal shuttle, or other modes. Passengers would check in at an SSD for the specific made when the shuttle arrives. The benefits of this concept service desired (e.g., a particular hotel shuttle). This process would include reduced passenger stress, improved passenger would activate a curbside indicator ensuring that the safety and security, and greatly improved passenger com- required vehicle would stop outside the arrivals lounge. fort. A disadvantage would be the cost of providing the Passengers would then wait in the lounge where shuttle sta- space required if such space were not already available in tus information would be displayed in minutes to arrival, some other use in the terminal. This concept would also re- activated by a global positioning system (GPS) device in quire the cooperation and support of the various ground each vehicle. Audible and visual announcements would be transportation providers.