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62 CHAPTER 7 Conclusions Potential Benefits passenger throughput, which could defer or possibly eliminate of Research Results the need for a major terminal expansion. Other innovations such as passenger assistance parking areas and consolidated The innovations and concepts identified and developed meeters-and-greeters areas may provide opportunities to through this research project have the potential to provide a enhance nonairline revenues by concentrating passengers in number of benefits not only to passengers, but also to airport certain areas and making concessions opportunities more operators. From the passenger perspective, each of the inno- viable. These innovations may also reduce operating costs by vations addresses one or more issues passengers commonly reducing the number of exits from the secure area that have face while transitioning between the different components of to be staffed or by reducing the need for parking enforcement. the airport terminal landside facilities. More common issues-- wayfinding, terminal roadway congestion, waiting/queuing, and safety/security--would be mitigated by rearranging many Applicability of Results of the functions that passengers currently experience using to Airport Practice best practices from airports in Europe and Asia, as well as by The innovations identified through this research project taking full advantage of technologies currently available and target some of the most common issues at airports today. operational changes that are likely to take place within the While many of the innovations could be immediately applied next several years. to airport terminal landside planning and design, some The innovations also address the key issues that affect elderly entail crucial factors that require acceptance by airport and disabled passengers. Activities such as baggage handling stakeholders or possibly even a change in aviation practices. and vertical transitions, identified as being arduous for the In addition, several potential impediments could affect elderly and disabled, are addressed by several of the innovations implementation of the innovations. including passenger-processing facilities, bag-check plaza, passenger assistance parking areas, low-profile passenger Critical Factors for Acceptance baggage devices, high-capacity flow-through elevators, and by Airport Stakeholders consolidated meeters-and-greeters areas. Addressing issues that affect elderly passengers will become more important as Passenger self-tagging baggage is one critical factor that the aging baby boomers become a larger portion of the U.S. requires both a change in policy and subsequent acceptance elderly population. by airport stakeholders, particularly airlines. Through the re- The innovations also offer a variety of benefits to airport search process, discussions held with both airport and airline operators. Landside innovations such as passenger-processing management representatives indicated that, while there are facilities, bag-check plazas, and supplemental curbsides, are some operating concerns regarding passenger self-tagging, intended not only to improve the operational efficiency of the the concept has the potential to greatly enhance operational terminal roadways, but also to provide cost-effective oppor- efficiency for both entities. tunities for capacity expansion. Terminal innovations such as Widespread implementation of common-use technology the process-based departures hall and self-service baggage is a more controversial factor. Implementation of common- check would help to better distribute demand both inside the use technology to create a process-based departures hall has terminal and along the terminal curbside, as well as increase the potential to yield significant operational benefits for both