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Innovations for Airport Terminal Facilities (2008)

Chapter: References

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Page 64
Suggested Citation:"References." National Academies of Sciences, Engineering, and Medicine. 2008. Innovations for Airport Terminal Facilities. Washington, DC: The National Academies Press. doi: 10.17226/14219.
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Page 64

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64 1. Airports Council International–North America. Airport Capital Development Costs 2007–2011 (May 2007); pp. 1–6. 2. Avery, P. “Do Kiosks Have a Future in Airline Check-In?” Self- Service & Kiosk Association (September 11, 2007). www.selfservice. org/article.php?id=3163 (as of April 4, 2008). 3. International Air Transport Association. “Simplifying the Business Programme Update” (March 2008). www.iata.org/stbsupportportal/ StB_library.htm (as of April 4, 2008). 4. “Self-tagging & Common Bag Drop: Aéroports de Montréal.” Check-in: The Magazine (2008). www.check-in.aero/magazine.php (as of June 30, 2008). 5. Thomas-Emberson, S. “Top 20.” Passenger Terminal World, Annual Review (2007); p. 146. 6. Soedarjo, A. “IATA Bids Goodbye to Paper Airline Tickets.” Revenue Management Forum (January 14, 2008). Rmforum.blogspot.com/ 2008/01/iata-bids-goodbye-to-paper-airline.htm (as of April 4, 2008). 7. Demerjian, D. “Hustle & Flow: Alaska Airlines’ Airport of the Future Makes Quick Work of Getting Passenger through Check-in,” Fast Company (March 2008); pp. 60–62. 8. Horwich, J. “In a Changed Industry, Northwest Sees Quality Service as an Edge,” Minnesota Public Radio (June 2, 2003). news.minnesota.publicradio.org/features/2003/06/02_horwichj_ nwaservice/ (as of April 4, 2008). 9. IBM. “British Airways: Self-service Check-in Improves Cus- tomer Service, Gives Competitive Advantage.” (February 1, 2008). www-01.ibm.com/software/success/cssdb.nsf/cs/BTHD-7BCL5J? OpenDocument&Site=gicss67trav&cty=en_us (as of April 4, 2008). 10. Skytrax. “Passenger Forums: For Airlines & Airports Across the World.” www.airlinequality.com/main/forum.htm (as of January 30, 2007). 11. Skytrax. “2006 Airport of the Year: Results.” World Airport Awards. www.worldairportawards.com/Awards-2006/ResultsFull.htm (as of January 30, 2007). 12. J.D. Power and Associates & Aviation Week Report. “Airline Pas- sengers Are Extremely Confident in Their Safety While Traveling within North America.” Westlake Village, California (June 29, 2006). www.jdpower.com/corporate/news/releases/pdf/2006101.pdf (as of January 30, 2007). 13. Wolfe, H. P. “Enhancing Airports for an Aging Population,” Minneapolis-St. Paul International Airport–Customer Service Forum, Minneapolis, Minnesota (May 17, 2005). www.elderairtravel. com/ msp05.pdf (as of May 13, 2008). 14. Wolfe, H. P. “Accommodating Aging Population Needs in Airport Terminals,” Volpe Center, Cambridge, Massachusetts (July 10, 2003). www.elderairtravel.com/volpe072003.pdf (as of May 13, 2008). 15. International Air Transport Association. “Simplifying the Business Programme Update,” (June 2008). www.iata.org/stbsupportportal/ StB_library.htm. References

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TRB’s Airport Cooperative Research Program (ACRP) Report 10: Innovations for Airport Terminal Facilities explores worldwide developments in airport landside facilities design, and examines future trends and innovative passenger service/processing concepts.

View information about the TRB webinar on ACRP Report 10:Innovations for Airport Terminal Facilities, which was held on Monday, April 26, 2010.

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