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Rights & Permissions Free PDF Access Sign in to download PDF book and chapters Free Resources Display this book on your site! Related Titles ACRP Report 61: Elimination or Reduction of Baggage Recheck for Arriving International Passengers ACRP Report 4: Ground Access to Major Airports by Public Transportation Other Related Titles ACRP Report 10: Innovations for Airport Terminal Facilities (2009) Airport Cooperative Research Program (ACRP) Citation Manager Export the bibliographic data for this book in your chosen format Web Search Builder Use this book's key terms to search within this book, across our collection, or across the Web. Skim This Chapter Skim this chapter and use this chapter's key terms to search within this book. Reference Finder Paste in your own text to find books that relate to your topic. Citation Manager Transportation Research Board. "References." ACRP Report 10: Innovations for Airport Terminal Facilities. Washington, DC: The National Academies Press, 2009. Please select a format: Page 64   E-mail Share on facebook Facebook Share on delicious Delicious Share on stumbleupon Stumble Share on twitter Twitter More Sharing ServicesMore Page 64 Front Matter (R1-R9) Summary (1-2) Report Organization (3-3) Definitions (4-4) Assumptions (5-7) Published Document Review (8-10) Aviation Industry Interviews (11-12) Airport Site Visits (13-15) Passenger Processes (16-17) Issues Passengers Commonly Face (18-19) Concepts Incorporating Innovations (20-20) Evaluation Process (21-21) Process-Based Departures Hall (22-24) Passenger-Processing Facilities (25-26) Self-Service Baggage Check (27-28) Bag-Check Plaza (29-30) Supplemental Curbsides (31-32) Passenger Assistance Parking Area (33-33) Low-Profile Passenger Baggage Devices (34-35) High-Capacity Flow-Through Elevators (36-37) Consolidated Meeters-and-Greeters Area (38-38) Arrivals Lounges (39-40) Summary of Innovations (41-41) Adjacent Passenger-Processing Facilities (42-47) On-Airport Passenger-Processing Facilities (48-51) Remote Passenger-Processing Facilities (52-52) Landside Concept Considerations (53-55) Departures Hall (56-58) Arrivals Facilities (59-61) Applicability of Results to Airport Practice (62-62) Suggestions for Further Research (63-63) References (64-64) Appendix - Simulation Analysis Results (65-70) Abbreviations used without definitions in TRB publications (71-71)

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64 References 1. Airports Council International­North America. Airport Capital www-01.ibm.com/software/success/cssdb.nsf/cs/BTHD-7BCL5J? Development Costs 2007­2011 (May 2007); pp. 1­6. OpenDocument&Site=gicss67trav&cty=en_us (as of April 4, 2. Avery, P. "Do Kiosks Have a Future in Airline Check-In?" Self- 2008). Service & Kiosk Association (September 11, 2007). www.selfservice. 10. Skytrax. "Passenger Forums: For Airlines & Airports Across the org/article.php?id=3163 (as of April 4, 2008). World." www.airlinequality.com/main/forum.htm (as of January 30, 3. International Air Transport Association. "Simplifying the Business 2007). Programme Update" (March 2008). www.iata.org/stbsupportportal/ 11. Skytrax. "2006 Airport of the Year: Results." World Airport Awards. StB_library.htm (as of April 4, 2008). www.worldairportawards.com/Awards-2006/ResultsFull.htm (as of 4. "Self-tagging & Common Bag Drop: Aéroports de Montréal." January 30, 2007). Check-in: The Magazine (2008). www.check-in.aero/magazine.php 12. J.D. Power and Associates & Aviation Week Report. "Airline Pas- (as of June 30, 2008). sengers Are Extremely Confident in Their Safety While Traveling 5. Thomas-Emberson, S. "Top 20." Passenger Terminal World, Annual within North America." Westlake Village, California (June 29, Review (2007); p. 146. 2006). www.jdpower.com/corporate/news/releases/pdf/2006101.pdf 6. Soedarjo, A. "IATA Bids Goodbye to Paper Airline Tickets." Revenue (as of January 30, 2007). Management Forum (January 14, 2008). Rmforum.blogspot.com/ 13. Wolfe, H. P. "Enhancing Airports for an Aging Population," 2008/01/iata-bids-goodbye-to-paper-airline.htm (as of April 4, 2008). Minneapolis-St. Paul International Airport­Customer Service 7. Demerjian, D. "Hustle & Flow: Alaska Airlines' Airport of the Forum, Minneapolis, Minnesota (May 17, 2005). www.elderairtravel. Future Makes Quick Work of Getting Passenger through Check-in," com/ msp05.pdf (as of May 13, 2008). Fast Company (March 2008); pp. 60­62. 14. Wolfe, H. P. "Accommodating Aging Population Needs in 8. Horwich, J. "In a Changed Industry, Northwest Sees Quality Airport Terminals," Volpe Center, Cambridge, Massachusetts Service as an Edge," Minnesota Public Radio (June 2, 2003). (July 10, 2003). www.elderairtravel.com/volpe072003.pdf (as of news.minnesota.publicradio.org/features/2003/06/02_horwichj_ May 13, 2008). nwaservice/ (as of April 4, 2008). 15. International Air Transport Association. "Simplifying the Business 9. IBM. "British Airways: Self-service Check-in Improves Cus- Programme Update," (June 2008). www.iata.org/stbsupportportal/ tomer Service, Gives Competitive Advantage." (February 1, 2008). StB_library.htm.