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Best Practices for Integration 17
Stakeholders
Although the following stakeholder descriptions may not reflect all airports, these descriptions
define the categories used in the steps detailed in this chapter.
· Airport Senior Managers. For this Handbook, an airport senior manager is a high-level execu-
tive responsible for the airport, functional area, or division/department, such as a Chief Execu-
tive Officer (CEO), Chief Operations Officer (COO), Chief Information Officer (CIO), or Chief
Financial Officer (CFO). These senior-level managers provide the vision for integration projects.
· Airport Middle Managers. Department and division heads who run daily operations ensure
that information flows are smooth and accurate, and they maintain the IT network infrastruc-
ture. These managers need detailed information about their divisions or areas of responsibil-
ity. They manage the intermediate steps needed for the integration process.
· Data Owners. The staff who input data and calculate information are the data owners. They
need to understand the context of their data and how the information is used. These staff need
the inputs and outputs to calculate their information. They work with middle managers to
identify processes and make the changes needed for integration. The involvement of the stake-
holders is often the key for success through the integration phases.
Integration Steps
The rest of this chapter describes each step in detail, including the stakeholders involved in
each step and the relative intensity of their involvement. Figure 3-1 shows the sequence of steps
toward integration. In Figure 3-2, senior management is heavily involved, as indicated by the
four-person graphic in the first column, first row.
Throughout the steps, a graphic of four people in a column represents the greatest involve-
ment, while three people represent slightly less involvement, and so on. Stakeholder groups not
directly involved in a particular step (as indicated by blank space) should be kept informed of
Figure 3-1. Best practices for integration:
sequence of steps.
